Behavioural Referrals Ltd Veterinary Practice, located in Chester, is a specialised clinic focused on addressing behavioural issues in pets. With a Google Maps rating of 3.9 stars from 16 reviews, the clinic has received mixed feedback from its clients.

Several reviewers have praised the clinic for its thorough approach and the positive impact on their pets' behaviours. Notably, Clare Valentine expressed gratitude to Dr. Tooley and the team for their support with her labrador, Wyn, highlighting the clinic's successful rehabilitation strategies and clear communication. Similarly, Michael Hall detailed a transformative experience for his dog Buddy, emphasizing the clinic's compassionate methods and the improvement seen through regular home visits and behavioural training.

Conversely, some reviews highlight areas for improvement, particularly concerning communication and service delivery. Olivia and Andrea Neary raised concerns about the clinic's pricing, perceived lack of direct interaction with pets, and the timing of follow-up appointments. They felt that the service fell short of expectations in terms of hands-on training and timely support.

The clinic's team includes individuals like Laura H, who has been specifically commended for her efficiency in dealing with prescription issues. Special thanks were also extended to Isla and Laura at Oakbank Stables for their rehabilitation efforts.

Overall, while Behavioural Referrals Ltd has demonstrated success in managing complex behavioural issues for some clients, feedback suggests the need for clearer communication and more consistent direct engagement with pets to enhance client satisfaction. Pricing transparency and more frequent appointments could further improve the client experience.