Peninsula Veterinary Referrals

- Communication is a consistent strength: Owners repeatedly mention staff explaining situations clearly, talking through possible outcomes, and keeping them reassured during stressful treatment. - Strong feedback on urgent and referral cases: Examples include a dog with a severe chest injury, a cat taken in at very short notice, and a dog undergoing scopes and biopsies with ongoing follow-up care. - Caring handling of pets and owners: Reviewers describe the team as calm, kind and supportive, including good handling of a dog that could be vet-reactive and compassionate end-of-life care for a pet rat.

Peninsula Veterinary Referrals is a referral-focused practice in Heswall handling complex, urgent and ongoing cases. The clinic is associated with advanced procedures including major orthopaedic surgery, and owner accounts also describe emergency presentations, diagnostic work such as scopes and biopsies, and longer-term case management. Reviews consistently praise clear explanations, reassurance during stressful situations, and practical support around treatment.

Services

•Referral and specialist-led case care: Owners describe being referred in for urgent and complex problems, including emergency presentations and ongoing medical management.
•Orthopaedic surgery: The clinic website cites a bi-lateral total hip replacement (THR) as an example of its surgical work.
•Emergency and urgent care: Review examples include treatment for a dog with a chest impalement injury and an emergency visit for a pet rat in respiratory distress.
•Diagnostics and ongoing medical support: One owner describes their dog having scopes and biopsies, followed by ongoing help for IBD and dysbiosis. Another review mentions a cat whose treatment was still ongoing, with the team remaining accessible and supportive.
•End-of-life care: One owner says their pet rat was assessed as not treatable and was given a dignified and kind ending.
•Owner support during treatment: Reviews mention thorough explanations of options and outcomes, easy communication with the team, and help with pet insurance during a dog’s stay.

Pricing

A very limited amount of published pricing suggests the clinic may sit around average, but this is based on very few comparable services. In reviews, one owner also described the practice as better value than other practices.

People

•Rebecca: Praised for keeping an owner reassured through scopes and biopsies and for ongoing help with a dog’s IBD and dysbiosis.
•Richard: Credited with acting quickly in an emergency trauma case, explaining everything thoroughly, and keeping owners informed about possible outcomes.
•Justyna: Repeatedly thanked for being patient and clear when explaining treatment to stressed cat owners.
•“Emma” (name uncertain): A reviewer believed the vet who helped their pet rat may have been called Emma, and described her as kind, empathetic and knowledgeable.

Reviews

Google rating: 4.8/5 from 6 reviews. Recent feedback is very positive overall, with a small number of detailed reviews focused on referrals, emergencies and ongoing complex cases.

•Communication is a consistent strength: Owners repeatedly mention staff explaining situations clearly, talking through possible outcomes, and keeping them reassured during stressful treatment.
•Strong feedback on urgent and referral cases: Examples include a dog with a severe chest injury, a cat taken in at very short notice, and a dog undergoing scopes and biopsies with ongoing follow-up care.
•Caring handling of pets and owners: Reviewers describe the team as calm, kind and supportive, including good handling of a dog that could be vet-reactive and compassionate end-of-life care for a pet rat.
•One service issue stands out: A reviewer reported poor handling on an initial out-of-hours phone call and a delayed callback, but said the second call and the in-person veterinary care were prompt, empathetic and excellent.

Reviews for Peninsula Veterinary Referrals

Note: Showing the 10 most recent Google reviews out of 6 we track in total. Recent reviews may not be representative of overall sentiment.

jenny barlow

4 months ago

We visited Rebecca at the peninsula after being messed around by another specialist at a different practice. I honestly can’t recommend Rebecca and the team enough they were amazing with my tiny girl and kept me reassured throughout the process of having scopes an biopsies done they treated my dog with the best care possible and you could really tell they cared for her and are giving her and us ongoing help with her IBD and dysbosis thank you so much.

Charlotte

8 months ago

I accessed this service Friday night when my pet rat went into respiratory distress. It was not the first emergency pet service I had contacted that night as the out of hours service for our registered vet declined to see him so by this point I was quite distressed. Sadly the first call handler I spoke to was not really appropriate for an emergency phone line which is why I can't leave four stars. I'm writing this in the hope my call can be listened to by management and training can be provided to this employee. He sounded male and spent a lot of the call saying mmmm and speaking to me very with a very nonchalant tone with no appreciation/acknowledgement of how urgent and distressing my predicament was. He did not seem confident in knowing how to address my situation at all. After having to point out several times that it was time critical and incredibly upsetting he said he would arrange for a vet to call me but after one hour I had no call. I called the line again and got through to a very kind and helpful lady who was understanding, empathetic and competent and arranged a call back in ten minutes. My great thanks to her. The vet who called me was also kind and empathetic and said I could visit right away. The vet and her colleague present at this establishment were wonderful. The vet was incredibly knowledgeable but so kind to us and Cecil our much loved pet rat. Sadly Cecil was not treatable which I suspected but he was given a dignified and kind ending. I can't thank the vet and her colleague enough. I only apologise with the stress of the situation I have forgotten names at a guess I would say the vet was called Emma. I hope this review will be seen by management and all with positive feedback will be informed and commended.

I accessed this service Friday night when my pet rat went into respiratory distress. It was not the first emergency pet service I had contacted that night as the out of hours service for our registered vet declined to see him so by this point I was quite distressed. Sadly the first call handler I spoke to was not really appropriate for an emergency phone line which is why I can't leave four stars. I'm writing this in the hope my call can be listened to by management and training can be provided to this employee. He sounded male and spent a lot of the call saying "mmmm" and speaking to me very with a very nonchalant tone with no appreciation/acknowledgement of how urgent and distressing my predicament was. He did not seem confident in knowing how to address my situation at all. After having to point out several times that it was time critical and incredibly upsetting he said he would arrange for a vet to call me but after one hour I had no call. I called the line again and got through to a very kind and helpful lady who was understanding, empathetic and competent and arranged a call back in ten minutes. My great thanks to her. The vet who called me was also kind and empathetic and said I could visit right away. The vet and her colleague present at this establishment were wonderful. The vet was incredibly knowledgeable but so kind to us and Cecil our much loved pet rat. Sadly Cecil was not treatable which I suspected but he was given a dignified and kind ending. I can't thank the vet and her colleague enough. I only apologise with the stress of the situation I have forgotten names at a guess I would say the vet was called Emma. I hope this review will be seen by management and all with positive feedback will be informed and commended.

Mark Broughton

10 months ago

Georgia Holloway

1 year ago

I can't thank Richard and the Vet team enough for working their miracles on our sweet boy, Dexter. We were sent to Peninsula by an emergency vet as we were on holiday when Dexter impaled his chest on a stick. Richard and the team got to work immediately and kept my partner and I informed along the way. Richard and team explained everything thoroughly and gave us an idea of each outcome. We were so frightened at the possibility of losing our beloved little chap, but the Peninsula team kept us calm and kept Dexter calm. The team were there for us in every capacity, from recommendations of where to walk our other dog, hotels, restaurants, to dealing with our insurance for Dexter on our behalf. It was wonderful to hear how much the team liked Dexter too as Dexter is sometimes vet reactive and gets quite scared, but the team kept praising him about how much of a lovely, friendly happy boy he was during his stay. This tells me these are vets who love and prioritise every animal that comes into their care. We owe everyone at the practice such a debt of gratitude for giving us back our happy little chappy. Cannot recommend this practice higher and slightly gutted we're not local!

Charlotte Donaldson

Peninsula Vet Referrals have been amazing in assisting us with our cat Cena who ended up in their care very last minute. His treatment is still ongoing, but this practice has been nothing but professional and supportive throughout. Justyna has been so patient in explaining everything thoroughly to two very stressed out pet owners! The rest of the team have also been great and are very easy to reach :)

melbadog

Wonderful vet practice with really caring staff who are clearly experts in their field. Substantially better value than other practices too.