Lymm Veterinary Surgery

Lymm Veterinary Surgery is an RCVS-accredited small animal practice and a Silver-level Cat Friendly Clinic (ISFM), with veterinary nurse training noted in the clinic data. Reviews describe a clinic that many owners use long-term (from puppyhood through adulthood) and where vets are repeatedly praised for clear explanations and answering questions, with specific mentions of Lucy listening to concerns about cats and being reassuring. Practical negatives also show up: one reviewer reports appointments running 30+ minutes late, and another reports a large price difference for prescribed tablets compared with buying online.

Services

• •Small animal veterinary care (RCVS Small Animal Practice accreditation stated on the website).
• •Cat-focused handling and facilities/standards as part of its ISFM Silver Cat Friendly Clinic status (website states gentle approach/handling and cat-friendly equipment).
• •Appointments: some reviewers say the clinic tries to get them seen “as soon as possible,” while another reports repeated significant delays past appointment times.
• •Pet plan is mentioned and recommended by a reviewer (details not provided).
• •Veterinary nurse training facility (from clinic data).

People

• •Lucy (vet): mentioned for listening to concerns about two cats and being reassuring.
• •Diane: singled out (with the team) for working patiently with a nervous dog, doing “everything possible” to make visits more pleasant.
• •Multiple reviewers comment that vets explain things clearly and are willing to answer questions, and that staff remember pets’ histories and personalities over years of care.

Reviews

4.7 stars from 125 reviews. - Communication and reassurance: owners mention vets explaining options clearly and being happy to answer questions; one review highlights Lucy taking time with concerns about cats.

• •Handling nervous pets: Diane and the team are described as especially patient with a nervous dog, aiming to make visits as pleasant as possible.
• •Continuity of care: several owners describe using the practice for years and feeling their pets are known personally (histories and personalities remembered).
• •Access vs waiting times: some say the team tries to fit them in quickly, but another reviewer reports being 30+ minutes late to appointment times repeatedly.
• •Cost concerns for medication: one reviewer reports being charged £39 for 10 tablets that they usually pay £26 for 30 online.