This place is unbelievable my boy Ralphy has received the best care after suffering from IVVD he had to have an op by the lovely Neringa who explained everything that was going to happen to him even tje receptionists are lovely I was quite emotional when Ralphy was taken in and if of them came round and give me a big hug they all really do care about the and their owners.Would recommend NWBS to anybody

Matt is a wonderful surgeon and certainly fixed Roxy up. I have nothing but praise for him picture 1 and 5 week Picture 2 week 10 Had to come back as now it’s 20 weeks and trying to get a check up is diabolical Still waiting for a appointment after a phone call and email This happened last time as well , it’s not like it’s free

The vets and receptionists put us at ease straight away. My BC Storm was extremely well looked after and all procedures explained to us and we were kept updated during the time he spent there. They rang when they said they would. All staff were really helpful!

From the reception team to the vets, we truly felt in safe hands throughout our visit. After a string of difficult experiences with our previous vets - including missed findings and misdiagnoses - it was such a relief to be given clear answers and a plan moving forward. We saw Selena, who was incredibly kind, non-judgemental, and thorough. She made me feel both seen and heard, and explained everything in a way that was easy to understand. The nurse who discharged us was also wonderful - so patient and happy to go over things (more than once!) to make sure we felt confident leaving. As the owner of a reactive dog, I’m sadly used to facing prejudice and judgment. Dougie has been labelled as “too barky” or “a bit much” before, but your team embraced his quirks and energy without hesitation. It meant the world to feel so supported and understood. The only thing I’m still waiting on is a copy of the report, which I’ve chased a couple of times - but as it’s been less than a week, I completely understand these things can take a bit of time. Thank you again for everything - it was such a positive experience for both of us.

From the moment I ran in with my 10 week old puppy to the moment we left I felt safe in the knowledge he was going to well cared for. Gaynor on reception welcomed me with a hug and a cup of tea, which was much needed after a stressful scary journey. We were kept informed all the way through by Luca and the team, seeing photos of our puppy was so reassuring. Thankful he should make a full recovery which I have no doubt was due to the care he received. Thank you from the bottom of our hearts. Louise, Dave and Bobby 🐾