Specialist Vets in Sale

## Summary Southfields Veterinary Surgery is a companion-animal practice operated by **VetPartners**, and it’s accredited under the **RCVS Practice Standards Scheme**. The clinic is equipped for in-house workups and procedures, with an **operating theatre**, **in-house diagnostic imaging (X‑ray and ultrasound)** and **laboratory equipment** listed on its website. In the latest reviews, owners frequently describe long-term relationships with the practice (over **12–20+ years**) and highlight calm handling of nervous cats, plus specific appointment “extras” like **nail trimming during a booster visit**. One recent review raises a serious concern about end-of-life arrangements, describing a wait outside in cold/damp conditions despite the visit being for euthanasia. ## Services - **Emergency care:** the website states that, for emergencies, **calls are directed through an answer machine system**. - **Surgery/procedures:** owners mention pets being looked after for an **operation** (“op”) and the website lists an **operating theatre**. - **Diagnostics on site:** **X‑ray**, **ultrasound**, and **laboratory equipment** are listed as in-house facilities. - **Routine care:** reviews mention **booster vaccination** and **nail trimming** during a visit. - **End-of-life care:** multiple reviews reference support when “the time came to say goodbye”; one review describes dissatisfaction with the circumstances around euthanasia waiting arrangements. ## People - **Lizzie** (role not stated): mentioned for being “so caring and compassionate” during an end-of-life visit, helping owners through a difficult goodbye. - **Daniel** (role not stated): thanked for an operation-day consult; the reviewer says he explained things clearly (“knows what he’s talking about”) and they “totally trusted” him with their pet. - The wider team is repeatedly noted for practical handling of anxious pets—for example, a nervous house cat described as unusually calm with the vet, and another cat’s stress managed alongside a booster and nail trim. ## Reviews **Google rating: 4.7 stars from 228 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Long-term loyalty:** several owners describe using the practice for **12–20+ years** and across multiple pets. - **Handling nervous cats:** multiple reviews mention cats being unusually calm, with vets adjusting their approach to anxious pets. - **Care around procedures:** one reviewer thanks the team for looking after their pet during an **operation**, highlighting trust in the clinician. - **Punctual, efficient visits:** one review calls the service “professional, efficient” and notes being “all on time”. - **End-of-life experience is mixed:** one family describes compassionate support during a goodbye, while another reports a distressing wait outside in cold/damp conditions when arriving for euthanasia.

## Summary Ashleigh Veterinary Centre appears to operate as part of the **“Ashleigh Vets”** group (the website refers to “Our Practices”). Based on multiple recent reviews, it’s set up primarily for **cat care**, including routine preventive work and common procedures. Concrete details owners mention include: - A **cat-only environment** with a **calm waiting room** (including a **calming scent** and cat-focused setup), which some owners value for anxious cats. - **Clear, step-by-step explanations** of findings and options, with time for questions. - **Procedures and aftercare communication**, such as a **photo update after a cat’s castration**. - A consistent theme of **not pushing every diagnostic/treatment option**, with at least one owner saying the team tried to **save them money where possible**. One recent review raises a serious concern about **test results not being provided** and a dispute about being billed for a test they believe wasn’t performed. ## Services Services and capabilities mentioned in the website text and recent reviews include: - **General check-ups** - **Vaccinations** (including first vaccinations for kittens; options explained) - **Castration/neutering** (photo update shared after the procedure, per one review) - **Diagnostics/testing** for illness (noted in a complaint about missing results) - **Surgery/operations** (one owner mentions their bonded cats being kept together “as much as possible when they had their ops”) ## People Named team members mentioned in reviews: - **Faith (nurse)**: repeatedly singled out for cat-focused support; one owner says she was “very nice and helpful,” and another describes her as particularly passionate about cats. - **Matt**: mentioned positively alongside Faith in one review describing “five star care.” - **Reception team**: one owner notes reception staff **cleaned their cat** after the cat was ill during the journey in. Across reviews, owners most often value staff who **explain options clearly**, **handle cats gently**, and **keep owners updated** (e.g., the post-castration photo update). ## Reviews **Google rating: 4.8 stars from 140 reviews.** Themes below are drawn from the latest written reviews available to us. - Multiple owners describe a **cat-only practice** and a **calmer experience** than mixed-species waiting rooms. - Repeated mentions of **clear explanations** (vaccines discussed, step-by-step discussion of what’s wrong, time for questions, and options talked through without pressure). - **Handling and comfort measures** come up often (gentle handling; bonded cats kept together where possible during ops; calming waiting-room environment; staff helping clean a cat after travel sickness). - **Mixed feedback on follow-through and billing**: one 1-star review alleges **test results were not provided** and disputes being charged for a test they believe was not done.