North West Veterinary Specialists Ltd

North West Veterinary Specialists Ltd is a specialist-led veterinary referral hospital (not described as part of a corporate group in the provided information). The website describes a multi-disciplinary service with facilities such as on-site MRI, operating theatres, recovery areas, and a dedicated diagnostic imaging team, providing care 365 days a year. In the latest reviews, owners repeatedly mention clear explanations before/during procedures, being kept updated while pets are in hospital (including promised call-backs), and a supportive front-desk team during stressful visits. A small number of reviews raise admin/follow-up issues, such as difficulty securing a check-up appointment or waiting on written reports.

Services

Based on the website summary and reviews, the clinic provides referral-level diagnostics and treatment including

• •Neurology & neurosurgery (IVDD surgery is specifically mentioned in reviews).
• •Orthopaedic surgery (the website notes TPLO cases; a fixed-price TPLO is advertised—see Pricing).
• •Soft tissue surgery
• •Internal medicine
• •Oncology
• •Anaesthesia & analgesia
• •Diagnostic imaging, including on-site MRI
• •Veterinary physiotherapy
• •Nursing care and in-hospital recovery areas

Other capabilities evidenced in reviews

• •Multiple tests/investigations with vets talking owners through results and next steps, including repeat explanations when owners are upset or overwhelmed.
• •In-hospital updates while pets are admitted, including phone updates and, in one review, photos shared during a puppy’s stay.

The clinic is also listed in the structured data as a Veterinary Nurse Training facility.

Pricing

• •TPLO fixed price: £4,350 (as stated on the website summary snippet: “New Fixed Price - £4,350”).

People

Named team members mentioned in the latest reviews

• •Chantal (vet) — described as clearly explaining tests and being willing to repeat information and answer questions when an owner was upset.
• •Neringa — performed surgery for IVDD; the owner highlighted that she explained what would happen before the operation.
• •Matt (surgeon) — credited with successfully fixing a dog (“certainly fixed Roxy up”), though the same review reports difficulty arranging a later check-up.
• •Selena — described as kind, non-judgemental and thorough; explained the plan in an easy-to-understand way, and was noted for being supportive with a reactive dog.
• •Gaynor (reception) — welcomed an owner with a hug and a cup of tea during an emergency visit with a young puppy.
• •Luca — mentioned as part of the team providing updates during a puppy’s stay, including sharing photos.

Reviews

Google rating: 4.8 stars from 586 reviews. “”

• •Clear, thorough communication: multiple owners describe vets “talking through everything,” explaining procedures step-by-step, and answering questions (including repeating explanations when needed).
• •Frequent updates during hospital stays: owners mention being kept informed, receiving calls when promised, and (in one case) receiving photos while their puppy was hospitalised.
• •Support during emotional situations: several reviews mention staff offering reassurance in the moment (including hugs from reception when owners were distressed).
• •Specialist case types appearing in reviews: IVDD surgery is specifically referenced; other reviews discuss “various tests” and ongoing investigations/treatment plans.
• •Some follow-up/admin friction: one review reports it was “diabolical” trying to get a check-up appointment after surgery; another mentions chasing a copy of a report (noted as under a week at the time of writing).