Ashcroft Veterinary Surgery

From the latest reviews, owners most often describe

• •being fitted in for repeat/same-day appointments when a pet’s condition changed
• •in-clinic treatment such as IV fluids/medication via a cannula (“dripped up”) and onward hospitalisation when needed
• •practical handling of nervous pets (e.g., being allowed to wait outside and called in when ready)

One reviewer also strongly objects to the cost of care, describing charges as “extortionate,” which sits alongside otherwise very positive experiences of the clinical care and communication.

Services

Based on the clinic website summary and the latest reviews, services/capabilities mentioned include

• •Vaccinations (including owners referencing vaccination appointments for dogs)
• •Microchipping
• •Nurse clinics
• •Emergency care (mentioned by the clinic, but not explained in detail)
• •Supportive/medical treatment for unwell pets, including IV fluids and medication via a cannula, and arranging hospitalisation when a case escalated (as described in a recent review)
• •Species treated: cats, dogs, rabbits, guinea pigs, ferrets, hamsters
• •Veterinary nurse training facility (stated in the provided clinic data)

People

Staff members named in recent reviews

• •Ann (role not stated): mentioned as consistently helpful and communicative to a first-time cat owner.
• •Courtney (role not stated): praised for being “super helpful” on the phone and friendly in person; associated with helping an owner manage a dog vaccination visit by coordinating waiting outside to avoid other dogs.

More generally, reviewers describe “the vets” and “all the staff” as

• •fitting pets in promptly when symptoms worsened across the same day and into the next
• •being thorough with investigations and explaining what was happening (“good communication” is explicitly mentioned)

Reviews

4.8 stars from 387 reviews. The latest written reviews are largely about responsive appointment handling, clear communication, and hands-on medical care for deteriorating cases, with one notable complaint about pricing. “”

• •Rapid access when pets deteriorate: one owner describes being seen morning and evening the same day, then returning again as symptoms developed.
• •Concrete treatment details: IV fluids/medication through a cannula and escalation to hospitalisation when needed.
• •Communication and logistics: “good communication,” “welcoming,” and accommodating requests such as waiting outside to reduce stress around other dogs.
• •Cost concerns raised by one reviewer: a 4-star review claims the clinic charges for “literally breathing on your pet” and calls pricing “extortionate,” contrasting with other reviews focused on care quality.