Specialist Vets in Frodsham

## Summary Ashcroft Veterinary Surgery is a small-animal practice for cats, dogs and several small pets (rabbits, guinea pigs, ferrets and hamsters). The clinic lists routine care such as vaccinations, microchipping and nurse clinics, and it also mentions emergency care (without detailing how it’s provided). It’s also described as a veterinary nurse training facility. From the latest reviews, owners most often describe: - being fitted in for repeat/same-day appointments when a pet’s condition changed - in-clinic treatment such as IV fluids/medication via a cannula (“dripped up”) and onward hospitalisation when needed - practical handling of nervous pets (e.g., being allowed to wait outside and called in when ready) One reviewer also strongly objects to the cost of care, describing charges as “extortionate,” which sits alongside otherwise very positive experiences of the clinical care and communication. ## Services Based on the clinic website summary and the latest reviews, services/capabilities mentioned include: - **Vaccinations** (including owners referencing vaccination appointments for dogs) - **Microchipping** - **Nurse clinics** - **Emergency care** (mentioned by the clinic, but not explained in detail) - **Supportive/medical treatment for unwell pets**, including IV fluids and medication via a cannula, and arranging **hospitalisation** when a case escalated (as described in a recent review) - **Species treated:** cats, dogs, rabbits, guinea pigs, ferrets, hamsters - **Veterinary nurse training facility** (stated in the provided clinic data) ## People Staff members named in recent reviews: - **Ann** (role not stated): mentioned as consistently helpful and communicative to a first-time cat owner. - **Courtney** (role not stated): praised for being “super helpful” on the phone and friendly in person; associated with helping an owner manage a dog vaccination visit by coordinating waiting outside to avoid other dogs. More generally, reviewers describe “the vets” and “all the staff” as: - fitting pets in promptly when symptoms worsened across the same day and into the next - being thorough with investigations and explaining what was happening (“good communication” is explicitly mentioned) ## Reviews **4.8 stars from 387 reviews.** The latest written reviews are largely about responsive appointment handling, clear communication, and hands-on medical care for deteriorating cases, with one notable complaint about pricing. “Themes below are drawn from the latest written reviews available to us.” - **Rapid access when pets deteriorate:** one owner describes being seen morning and evening the same day, then returning again as symptoms developed. - **Concrete treatment details:** IV fluids/medication through a cannula and escalation to hospitalisation when needed. - **Communication and logistics:** “good communication,” “welcoming,” and accommodating requests such as waiting outside to reduce stress around other dogs. - **Cost concerns raised by one reviewer:** a 4-star review claims the clinic charges for “literally breathing on your pet” and calls pricing “extortionate,” contrasting with other reviews focused on care quality.

## Summary Brown Moss Equine Clinic LLP is an equine-focused veterinary clinic offering emergency veterinary services (24/7 or extended hours). Reviews describe both routine care (teeth and vaccinations) and more complex cases, including an urgent eye problem requiring a call-out and longer-term management of tumours/cancer and seizures. Owners repeatedly mention clear communication (being “talked through everything”), expectation-setting around serious illness, and support during end-of-life situations (including staying with owners “till the very end”). ## Services - **Emergency/urgent care call-outs** (described as rapid response for an eye problem, including during bad weather). - **Routine equine care**: vaccinations and dentistry/teeth work are explicitly mentioned. - **Complex/chronic case management**: tumours/cancer discussed over multiple years; seizures also mentioned. - **In-clinic care** is referenced (a horse “was in the clinic today”), with owners noting communication updates and efforts to keep horses at ease. ## People - **Georgie (vet)**: praised for a fast emergency call-out for an eye problem and ongoing follow-up over subsequent visits. - **Lucy**: repeatedly described as patient with anxious horses; one owner credits her second opinion with changing the course of a tumour/cancer case and also highlights honest, kind expectation-setting and end-of-life support. - **Holly**: mentioned as being very patient and professional with ponies. - **Izzy**: mentioned alongside Lucy for explaining everything and being respectful and patient through an end-of-life situation. - **Reception team**: noted in reviews for being consistently helpful when owners call. ## Reviews **Google rating: 4.7 stars from 48 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Fast response for urgent situations (one owner describes a quick night-time call-out for an eye emergency). - Strong communication: owners mention being talked through decisions and kept informed while a horse is in the clinic. - Handling anxious horses: patience and calming approach are specifically mentioned. - Support during serious illness and end-of-life care: expectation-setting around cancer/decline, and staying with the owner “till the very end.” - Not all feedback is positive: there is at least one 1-star review in the set we can see, but it contains no written details to explain the issue.