Clinic Overview
Decision-relevant specifics owners mention: - Exotic-pet (guinea pig) consultations are a repeated reason people choose the practice, with Cristian/Christian named multiple times for knowledgeable care. - Dental care is discussed in detail by one reviewer (scale/polish and proposed extraction), including a complaint that extraction was suggested early and later disputed by a second opinion. - Emergency visits and charges are described in one detailed negative review (X-ray, ultrasound, fluids discussed but reportedly not given due to size; warming/heat support mentioned).
Decision-relevant specifics owners mention
- •Exotic-pet (guinea pig) consultations are a repeated reason people choose the practice, with Cristian/Christian named multiple times for knowledgeable care.
- •Dental care is discussed in detail by one reviewer (scale/polish and proposed extraction), including a complaint that extraction was suggested early and later disputed by a second opinion.
- •Emergency visits and charges are described in one detailed negative review (X-ray, ultrasound, fluids discussed but reportedly not given due to size; warming/heat support mentioned).
- •Admin/front-desk accuracy is raised by one long-term client, who says their pet was confused (cat vs dog) and they did not receive an apology.
Services
Services and capabilities mentioned in the available information include
- •Emergency veterinary services (stated as 24/7 or extended hours).
- •Veterinary Nurse Training facility (stated).
- •Exotic-pet care, with multiple reviews specifically referencing guinea pigs and naming Cristian/Christian for these cases.
- •Dental procedures discussed by reviewers: dental scale and polish and tooth extraction (proposed in one case).
- •Diagnostics and in-clinic treatments described in reviews: X-ray, ultrasound, blood tests (offered), and fluids (discussed; one reviewer says they were told fluids couldn’t be given due to the pet’s size).
- •End-of-life/aftercare discussions, including cremation being raised during an emergency/end-of-life visit (as described by one reviewer).
Pricing
Only prices explicitly mentioned in reviews
- •~£400: one reviewer’s total charge during an emergency visit, describing it as “for them to do nothing to help” (their view).
- •~£350: the same reviewer’s stated cost for “emergency care,” alleging their pet was mainly kept on a heating pad.
- •~£200: blood tests discussed during that visit (reviewer felt they were pushed despite end-of-life context).
People
- •Cristian/Christian (vet; role stated by reviewers as a vet): repeatedly named by guinea pig owners as knowledgeable and effective with exotic pets (“sorts my guinea pigs out every time”).
- •Nurses (unnamed): one reviewer describes getting a quick nurse appointment where questions were answered and the nurse was “lovely” with their dog.
- •Reception/front desk (unnamed): experiences vary—some reviewers describe friendly receptionists, while one long-term client reports their pet was mixed up in the system (cat vs dog) and says there was no apology after they raised it.
Reviews
4.6 stars from 289 reviews. “”
- •Exotic-pet (guinea pig) expertise is a standout theme, with multiple owners naming Cristian/Christian and describing knowledgeable care that brought them back repeatedly.
- •Many reviews praise day-to-day interactions (friendly front desk, helpful staff, feeling listened to), including a specific report of a quick nurse appointment that answered questions.
- •Cost/upselling concerns appear in a minority of recent reviews but are detailed, including claims of being pushed toward additional tests/procedures and cremation discussions during an end-of-life situation.
- •Dental care drew a strong negative account: one owner says extraction was suggested before an exam, felt the consultation focused on costs/insurance, and reports a second opinion said the teeth were fine.
- •Administrative accuracy was flagged by one long-term client, who says the clinic confused their cat with a dog and did not apologise.
Special Services
Animals Treated at Cheshire Pet
Animals We Treat
Companion Animals
Pricing at Cheshire Pet
Opening Hours – Cheshire Pet
Opening Hours
Hours
Reviews for Cheshire Pet
Note: Showing the 5 most recent Google reviews out of 289 we track in total. Recent reviews may not be representative of overall sentiment.
Kitty bou (kittubu)
a week ago
Disappointed Being going here for years with various pets and tbf was always ok Amazed when I was advised about something last week with the receptionist and turns out they have confused a cat with a dog! Went away baffled as the conversation and the system said a feline? Contacted them and had no apology Put me off going again
M
a week ago
Great!! quick appointment nurse answered all our questions and was lovely with our dog. Thanks
Corinne Tootle
3 weeks ago
This is a wonderful veterinary practice. Cristian is so knowledgeable and he has provided excellent care for our guinea pigs. We travel from Warrington to see an experienced exotic vet and would not hesitate to recommend this practice to others.
Jade Alsop
a month ago
£400 for them to do nothing to help my poorly boy. Suppose to have given fluids and said cause he was so small they couldn’t do that yet still charged me for emergency care. Did an unneeded ultra sound that the manager even agreed didn’t need to happen and charged again. Even when knew was end of life was pushed 4 times by the vet to get cremated by their company. I repeated multiple times it was not needed. Also pushed for £200 of blood test after knowing it was end of life. The vets was constantly pushing more and more costs on me when I said I couldn’t pay it. Christian is a very greedy commission based vet who will do anything to push more costs. They didn’t even do anything helpful other than an X-ray. The emergency care was not worth £350 when they didn’t even do most of it admitting couldn’t do fluids they basically had him on a heating pad for £350. Well I hope you all feel happy with yourselves taking money from some disabled who could barely afford in the first place and loosing their pet on top of it. You don’t need to charge such a ludicrous amounts, you could have done anything to help but you didn’t cause your greedy people and karma will come for you.
Sarah Williams
a month ago
Very helpful, knowledgeable staff, who take the time to listen and understand your concerns. I always feel my beloved dog is in excellent hands!
Georgia Piesse-Mills
a month ago
All the staff at Cheshire Pet are absolutely amazing. The receptionists are lovely and friendly and the nurses and vets are amazing at what they do. Very highly recommended.
K M
a month ago
More focus on the insurance cover we have. Rather, than the actual need of the dog. They started with a dental scale and polish and then rang saying extraction was needed before they even examined our dog. We collected him before they could operate as we were so upset by their actions. Our dog has been a fully paid-up member of their pet health club since 2018. Which, if he'd had a proper examination every 6 months as promised, how would our dogs teeth have gotten so bad? The vet nurse who initially met us was so disinterested in our dog. She didn't even come over to help us weigh him. Or, see what he actually weighed. Then never shut the door once in the consultation room and just spoke about costs, and then carried on saying that he was prone to a cardiac arrest as being put to sleep was too much strain on him. No thank you guys. That's just not how to deal with customers and their pets. Second opinion elsewhere: teeth fine. Scale and polish wouldn't hurt, but not necessary. Avoid.
Jackie B
a month ago
Great veterinary practice. Friendly staff always make you feel welcome. Clean surgery. Great vets. I have been coming here for years and not had any issues.
V P
4 months ago
I’ve been with these vets for years and that’s because they are amazing, from front desk through to consultation with the vets . They are friendly, thorough and great with your pet. Highly recommend
swalstar
11 months ago
Thank you Christian and all of the staff at Cheshire pet, he really knows his stuff with exotic pets and sorts my guinea pigs out every time with excellent care and attention.
