Specialist Vets in Malpas

## Summary Hampton Veterinary Centre is an RCVS-accredited small-animal practice (RCVS Small Animal Practice accreditation) with a team of eight vets, set up for both everyday care and more involved diagnostics and surgery. The website highlights orthopaedics (including a hip and elbows screening programme) and in-house diagnostics such as digital X‑ray, ultrasound, endoscopy and in-house laboratories. Reviews repeatedly mention clear explanations during consults, practical problem-solving, and a system for urgent injuries (one owner describes getting an early appointment after a deep chest wound, with treatment completed within about 30 minutes). Owners also mention a monthly plan covering worming and vaccinations, described as “great value,” while another long-term client notes the practice is “not the cheapest.” ## Services - Routine consultations and vaccinations. - Surgery and medical investigations. - Orthopaedics, including a hip and elbows screening programme. - Diagnostics/facilities mentioned on the website: - In-house laboratories - Digital X‑ray - Ultrasound - Endoscopy - Emergency/out-of-hours: the practice states it provides its own out-of-hours care 365 days a year; it also notes additional emergency care is available at its Hartford branch. - Species stated on the website: dogs, cats, rabbits. - Reviews additionally mention care for large and small animals including goats and horses (species beyond those listed on the website). ## People - **Lucy (reception)** is mentioned for handling urgent situations and appointments: one review describes her arranging an early appointment the morning after a large dog returned with a deep cut, and another calls her “always a delight.” - **Emma (veterinary nurse)** is singled out for providing “5 star advice and support.” - **Alex (vet)** is praised in one detailed account for talking an owner through what needed doing “simply and clearly” while handling an injured large dog calmly. ## Reviews **Google rating: 4.8 stars from 95 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Clear communication during appointments: owners describe vets who “explain everything thoroughly” and talk through treatment plans in a simple, understandable way. - Handling and environment for cats: multiple reviews mention staff being gentle with cats, and one notes a waiting room with a dedicated cat space. - Urgent problem-solving: an owner reports quick turnaround for a deep chest wound (seen early the next morning and treated within ~30 minutes). - Value vs cost is mixed: one long-term client says it’s “not the cheapest,” while another describes a monthly worming/vaccination plan as “great value” and mentions being offered “practical and inexpensive solutions.”

## Summary Heath Equine Veterinary Practice is an equine-focused practice offering **24/7 emergency cover** (as stated on its website). Reviews repeatedly describe a **fully mobile service**, including **“zone day visits”** for routine work like vaccinations, and rapid attendance for urgent problems (one owner reports a vet arriving **within 30 minutes** for a colic scare). Owners also mention the team building **tailored, practical plans** and keeping in **close contact between visits** (including being available via WhatsApp for follow-up questions). ## Services Services and case types mentioned in the website summary and latest reviews include: - **24/7 emergency care** (website states a 24/7 emergency number). - **Mobile equine visits** (owners describe it as a “fully mobile practice”). - **Zone day visits** (mentioned by a reviewer as an option alongside vaccinations). - **Vaccinations** (multiple owners mention using the practice for routine vaccinations). - **Acupuncture** (used for a horse with headshaking; owner reports immediate response in symptom relief). - **Colic assessment/urgent call-out** (one review describes a colic scare with fast attendance). - **Investigation and management of ongoing issues**, including: - **Skin problems** (“skin woes” with ongoing follow-up). - **Cushing’s testing**. - **Lameness/performance-style concerns** (one owner says the vet “got to the bottom” of why a pony was struggling; another mentions help to keep a horse in ridden work). - **Stud/foaling support** (one owner says the practice is “on call at all times” for foaling support). - **End-of-life support** (owners describe guidance and support when horses reached end of life). ## People Named team members mentioned across the website and reviews: - **Kathy Duncan** (listed on the website as a Partner). One owner describes Kathy as someone who “truly listens” and creates a **tailored plan balancing what’s best with what’s affordable**, with strong communication between visits. - **Merete Hass** (listed on the website as a Partner). Reviews mention Merete’s support over difficult periods, including **end-of-life guidance**, and working hard on longer-term management to keep a horse in ridden work. - **Jo Miles** (listed on the website as RVN). - **Gemma** (reviews describe thoroughness, frequent question-answering via **WhatsApp**, and persistence in investigating an issue another vet had dismissed). - **Niamh** (praised for taking time during a vaccination visit; owners say they didn’t feel rushed). - **Helena** (mentioned alongside Kathy in ongoing case support and communication between visits). - **Geri** (described as “going above and beyond” through “highs and lows” of ownership). ## Reviews **Google rating: 5 stars from 27 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Responsiveness and availability:** owners describe vets being “always on the end of the phone,” including urgent attendance (e.g., **30 minutes** for a colic scare) and ongoing access for stud/foaling support. - **Communication and follow-through:** repeated mentions of **clear, responsive communication between visits**, plus ongoing updates/check-ins for longer-running issues. - **Not feeling rushed:** vaccination and routine visits are described as unhurried, with vets taking time and showing interest in the horses. - **Problem-solving on complex or chronic issues:** examples include **headshaking managed with acupuncture**, **skin problems** with close follow-up, and getting to the root of a pony’s problem after another vet reportedly dismissed it. - **Support during difficult decisions:** several owners mention help through traumatic periods and **end-of-life** situations, including practical guidance and emotional support.

## Summary Page & Gunstone Equine Veterinary Surgeons is an equine-only practice. From the latest reviews, owners most often describe it as a practice they lean on for both planned care and serious, time-sensitive problems—examples include colic, laminitis, and investigations for performance-related breathing noise (“rattle” while being worked). Several reviews describe structured follow-through: referral coordination (including staying in contact with a referral hospital and keeping the owner updated) and post-treatment check-ins. Multiple owners also mention thoughtful end-of-life support, including a condolence card and “forget me not” seeds after a pony was lost to colic. ## Services - **Equine veterinary care** (equine-only is stated; reviews reference horses and ponies throughout). - **Urgent/critical care mentioned in reviews**, including: - Colic support (one owner reports losing a pony to colic and describes the vet’s support around this). - Laminitis management (with involvement alongside the owner’s farrier). - Treatment of a tooth abscess with infection affecting the lower jawbone, with reported full recovery. - Injury assessment with **x-rays**, followed by a decision to pursue further evaluation at a referral centre to rule out joint involvement. - **Dentistry and preventative care** mentioned in reviews: - Teeth checks/bringing a pony “up to date with teeth”. - Vaccinations. - **Reproductive/stud work mentioned in reviews**: - Support with putting a mare in foal, including helping choose a stallion and involving the owner through the process. - **Diagnostics and case work-up**: - Developing investigation plans for a horse with a “rattle” during work, and avoiding tests/procedures the vet felt would not be beneficial. - **Referral coordination**: - One owner describes referral to Leahurst, with the vet managing communications, updates, and planning alongside the referral hospital. - **Out-of-hours support (as described by owners)**: - Several owners say the team (and Nadine in particular) has attended/responded “day or night”/“24/7” when needed (as reported in reviews). ## People - **Nadine (vet)**: Most frequently named. Owners describe her as: - Calm and steady in urgent situations (“at all hours of the day and night” in multiple reviews). - Thorough in working up problems (developing investigation plans for a performance issue; “getting to the bottom of issues”). - Communicative and supportive (answering questions for a first-time horse owner; keeping owners updated during referral investigations; follow-up contact during recovery). - Not pushing unnecessary work: one owner explicitly notes she avoided doing work she didn’t believe would be beneficial and approached investigations “in a cost effective way.” - Providing end-of-life support (described as compassionate and dignified care; one owner mentions a condolence card, poem, and seeds afterward). - **Rupert (vet)**: Named in relation to complex medical care (tooth abscess with jawbone infection) and laminitis care, alongside Nadine. - **Claire**: Named positively as part of the team invested in horses’ welfare (role not specified in the reviews provided). ## Reviews **Google rating: 4.8 stars from 36 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Owners repeatedly describe **support during emergencies and difficult decisions**, including colic, laminitis, and serious dental/jaw infection. - **Diagnostics and planning** come up often: building investigation plans, using x-rays, and making referral decisions when needed. - **Referral and follow-through** are specifically described: staying in contact with a referral hospital, keeping the owner updated, and checking in during recovery. - **Preventative care** is mentioned in practical terms (teeth work and vaccinations), including support for first-time horse owners who have lots of questions. - **Breeding/stud-related support** is mentioned, including helping choose a stallion and guiding an owner step-by-step through putting a mare in foal. - **Personal touches around bereavement** are noted (condolence card/poem and seeds; dignified care after a horse’s death).

## Summary RME Cheshire Veterinary Services Ltd appears set up for farm-style veterinary work with call-outs: reviewers describe phoning in an emergency, getting help over the phone, and vets coming out to them (including repeat visits). Based on the latest written reviews, clients specifically mention follow-up phone calls after visits and advice “on all aspects of care,” alongside a generally “friendly” and “professional” manner. The website information available to us doesn’t add detail on services or facilities. ## Services - Urgent help by phone is explicitly mentioned in an “emergency” situation. - On-site visits/call-outs are described (one reviewer says the team “have been out to me twice”). - Follow-up phone calls after visits are mentioned. - General advice on ongoing animal care is mentioned (“advise on all aspects of care”). ## Reviews **Google rating: 5 stars from 8 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Helpfulness during an emergency call, including being “helpful and friendly on the phone.” - Call-out visits, with one owner noting multiple visits and follow-up phone calls afterward. - Professional, friendly service is a repeated point (several short reviews focus on this). - Pricing is mentioned in general terms as “reasonable price wise,” without specific figures.