Woodcroft Veterinary Group

Woodcroft Veterinary Group is a multi-site veterinary group (six practices) with its own veterinary hospital, providing routine, referral and emergency care (established in 1976). The website describes substantial hospital facilities (including six operating theatres, CT, x‑ray, ultrasound, in-house lab facilities and a visiting MRI service). In recent reviews, owners most often mention calm handling of cats (including a separate cat waiting room), clear communication during emergencies (including end-of-life decisions), and the ability to manage complex cases that require hospitalisation (one owner describes a cat treated for FIP with several nights in hospital and a full recovery).

Services

•Routine and preventative care: health check-ups, annual vaccinations, flea and worm control (website).
•Emergency care: described on the website, and reflected in reviews that mention being rushed straight into an emergency room with a team ready on arrival.
•Referral-level care / complex case management: the group states it provides referral services (website); owners describe care ranging from “routine jabs” to complex treatment and hospital stays (reviews).
•Hospital and diagnostic facilities: hospital wards, six operating theatres, CT scanner, x‑ray, ultrasound, lab facilities, and a visiting MRI service (website).
•Species mentioned: dogs, cats, rabbits (website).
•End-of-life care: euthanasia is specifically described by owners, including being given time and privacy and being able to stay with their pet (reviews).
•Veterinary nurse training facility (clinic data).
•Cat-stress reduction: a separate waiting room for cats is specifically mentioned (review).

People

•Gareth (vet): thanked by name for being “helpful and knowledgeable” during an appointment (review).
•Reception team: repeatedly mentioned as friendly and welcoming (including by an owner managing a cat’s long-term condition). One reviewer describes a very different experience when bringing in a sick pigeon, saying the receptionist refused to help and appeared dismissive (reviews).
•Clinical team during emergencies: one owner describes a coordinated response (team waiting on arrival, clear instructions by phone beforehand, and compassionate, realistic explanation of options) during an emergency that ended in euthanasia (review).

Reviews

Google rating: 4.3 stars from 240 reviews.

•Cat-focused touches and gentle handling: owners mention staff being gentle/understanding with cats and value the separate cat waiting room to reduce stress.
•Emergency care and end-of-life support: one detailed account describes being rushed into an emergency room, being given privacy, having options explained clearly and honestly, and receiving paw prints in a handwritten sympathy card.
•Ability to manage ongoing and complex conditions: examples include support for a cat with a long-term condition and a cat treated for FIP with several nights in hospital and recovery.
•Handling anxious/challenging dogs: one owner describes the vet using treats and time to settle a shar pei before examining, and sending them home with pain medication that improved comfort.
•A negative wildlife-related experience: one reviewer reports being refused help for a sick pigeon and felt the receptionist lacked compassion; this contrasts with other reviews praising reception.

Reviews for Woodcroft Veterinary Group

Note: Showing the 5 most recent Google reviews out of 240 we track in total. Recent reviews may not be representative of overall sentiment.

Nina Green

in the last week

Really lovely practice - helpful, friendly and always really gentle and understanding with our cat

sheena hardcastle

I would just like to say a big thankyou to gareth who saw Bella today he was very helpful and knowledgeable . Would highly recommend Woodcroft vets Cheadle . Many thanks

Kurt Foster

a week ago

Good friendly service. Clean environment.

Heather Rick

2 weeks ago

As an owner of a pet with a long term health condition, the team at Woodcroft Cheadle are always great with us and our cat. The reception team in particular are always super friendly, welcoming and caring.

Bianca Klaassen

Fantastic veterinary practice. Vet sorted my cat out quickly and efficiently. Reception staff professional and very helpful. Very grateful to them for their help. Highly recommend.

Sam Travis

We had to take our dog here in an emergency and he sadly had to be put down. The situation was horrible, but the service and care we received from Woodcroft Vets was impeccable. We called ahead and the receptionist was calm and gave us clear instructions. When we arrived there was a whole team waiting for us and they rushed us straight in to the emergency room. My wife and I were then shown into an empty treatment room so we could have privacy. Once the initial assessment had been done the vet came through and spoke to us really clearly and compassionately about the situation, and gave us all of the options available, but also was realistic and completely honest with us. We were kept fully informed throughout, and were given the time and space we needed to make the really hard decision to put our dog down. When this was decided they gave us time with him to say goodbye (he was intubated and under general anaesthetic at this point) and then allowed us to stay while he was put down and offered us further time to spend with him afterwards. They then took paw prints for us so that we had something to take home, and put them in a sympathy card with a hand written message. We couldn’t have asked for more from all the staff during this incredibly stressful and sad experience. Thank you

Diane Richardson

I took a sick pigeon in and I knew by the look on the Receptionist’s face immediately she saw the box in my hand that she would not take it in. I was under the impression that Vets had to treat wildlife. The receptionist was very off about this poor bird. I hope she never has to face ill health I wonder how she would feel if she was turned away from treatment to help her feel better. What a horrible person. She shouldn’t work in a vets practice as she obviously has no compassion. She was a small, heavy, red faced woman KARMA!! Obviously, only nice to people who are paying. I intended to put in their charity box to cover the costs of looking after the bird but didn’t bother as she had no intention of helping this poor bird. I took the bird to Harrisons Vets on Princess Parkway and one of their vets took the bird to a bird sanctuary in Bury so I gave her the donation for either her petrol money or a donation for the bird sanctuary. Thank you so much to Harrisons Vets. I’ll be leaving a glowing review on their website.

Nicola Brierley

a month ago

The separate waiting room for cats is a fantastic idea. It takes some of the stress out of the dreaded visit to the vets for my cat. Staff are lovely, knowledgeable, and friendly. I'm incredibly happy to have chosen Woodcroft Vets.

Kate Weir

5 months ago

I've always been so happy with the care my pets and I have received from Woodcroft. Most recently one of our cats was treated for FIP and his care - including at the hospital for several nights - has been second to none. Thanks to the care from the vets, nurses, reception team and more he's made a full recovery. Over the years Woodcroft have cared for all our pets and managed everything from routine jabs to complex care, emergencies and euthanasia and I I'd not consider going anywhere else. Thank you.

Joanne Birkbeck

Always a pleasure. We have a shar pei who can at times be a challenge, however they are always really good with him. On our latest visit the vet we saw made our dog at easy by offering him treats and making a fuss of him before trying to examine him. I feel this really helped and therefore made the appointment totally stress free for all. He was very responsive to his needs and we came away feeling relieved and the pain medication our dog needed. He has totally settled since and a lot more comfortable. Thank you 😊