Chester Vets4Pets

Chester Vets4Pets is a Vets for Pets practice described on its site as locally owned, with on-site diagnostics (in‑house lab, digital X‑ray and ultrasound) and a full-service pharmacy. Reviews consistently describe fast action on urgent cases and strong follow-up communication—for example, same-day emergency surgery for a cat with pyometra, and post‑procedure check-in calls around a dog’s lump removal. Owners also mention practical comfort details like a separate cat waiting room, and that when the practice is closed they were directed to an out‑of‑hours referral hospital for emergency treatment.

Chester Vets4Pets is a Vets for Pets practice described on its site as locally owned, with on-site diagnostics (in‑house lab, digital X‑ray and ultrasound) and a full-service pharmacy. Reviews consistently describe fast action on urgent cases and strong follow-up communication—for example, same-day emergency surgery for a cat with pyometra, and post‑procedure check-in calls around a dog’s lump removal. Owners also mention practical comfort details like a separate cat waiting room, and that when the practice is closed they were directed to an out‑of‑hours referral hospital for emergency treatment.

Services

Based on the website summary and the latest reviews, services and facilities mentioned include

•Diagnostics on site: in‑house laboratory/biochemistry, digital X‑ray, ultrasound imaging
•Surgery and procedures: operating theatre; emergency surgery is referenced in reviews (e.g., pyometra surgery; lump removal)
•Dentistry (listed on the website)
•Isolation unit (listed on the website)
•Pharmacy/medications: full-service pharmacy; owners mention collecting medications for home use (e.g., Metacam) and receiving injections for pain relief
•Video consultations (listed on the website)
•Species seen: dogs, cats, rabbits (website)
•Out-of-hours/emergency arrangements: the website states emergency cover is available via a referral hospital when the practice is closed; reviews describe being advised to transport a cat there for suspected urinary blockage
•Veterinary nurse training facility (from the structured clinic data)

People

•Sian (vet, role implied in a review): described as “extremely thorough and sensible,” giving a pain‑killing injection and reassurance during an end‑of‑day appointment.
•Reception/admin team: repeatedly mentioned for being responsive and solving problems—e.g., a receptionist fixed a payment-plan mix‑up and told the owner they didn’t need to pay extra because it wasn’t their fault; admin staff were described as calling back quickly with updates.
•Practice manager: one owner reports the practice manager called “within minutes” after an insurance decision to help move things along.

Reviews

4.8 stars from 528 reviews. - Speed on urgent problems: owners mention being seen late in the day, same‑day emergency surgery for pyometra, and quick turnaround to surgery after test results (reported as being booked within 3 days).

•Clear, frequent communication: multiple reviews describe being kept informed throughout treatment, quick call-backs, and check‑ins both before and after surgery.
•Handling anxious pets and cat-friendly setup: patience and gentleness with a nervous dog are mentioned, along with a separate cat waiting room that helped a cat feel calmer.
•Out-of-hours escalation: one owner describes being directed to an out‑of‑hours referral hospital for suspected urinary blockage, followed by strong follow‑up care from the practice.
•One reported issue, resolved: a miscommunication about a payment plan between vet and receptionist caused stress, but the receptionist corrected it and waived extra payment for the owner.

Reviews for Chester Vets4Pets

Note: Showing the 5 most recent Google reviews out of 528 we track in total. Recent reviews may not be representative of overall sentiment.

Laura Penketh

in the last week

I cannot recommend Vets for Pets highly enough. They have taken incredible care of all my cats, especially my cat Suzie, who was diagnosed with pyometra. The team acted so quickly, getting her in the very same day for emergency surgery, and supported us every step of the way. They kept us fully informed throughout and made an incredibly worrying time feel so much more manageable. I genuinely wouldn’t go anywhere else.

Adrian Majoros

a week ago

Great vets for when needed the most. Very helpfull. Would recommend 100%

Steve Wright

a month ago

Great staff,great service. Kind and caring

Jennie Atherton

Cannot recommend Vets for Pets highly enough! My cat Stevie has FIV and a couple of complications because of this, and our last vets unfortunately were extremely negligent. The difference when we transferred to Vets for Pets has been astounding. I really felt informed at every step when we were dealing with a chronic wound and keeping in touch with the vets was quick and easy. Unfortunately, late one Friday evening Stevie was having signs of a urinary blockage, and so after calling the out of hours number he was recommended to be transported to Chestergates for treatment. The follow up care from the vets after this was just incredible, it was a really tough time for me as a first time pet owner and very emotional, but I always felt supported and well informed. Because of his FIV Stevie’s recovery was a bit more complicated, but throughout everything I was able to keep in contact with vets really well and now I’m overjoyed to say he’s back to being well again. So a very big thank you to all the vets, nurses, and admin staff, from myself and Stevie. Your hard work and genuine care is so appreciated and it doesn’t go unnoticed!

Alicia Stubbersfield

2 weeks ago

Everyone at the surgery was really helpful and kind, agreeing to examine Frank right at the end of the day, when the vet he was registered with wouldn't. Sian was extremely thorough and sensible, giving him a pain-killing injection and reassuring us. By the next day he was improving so I could just collect Metacam to give him at home. I can't recommend Vets for Pets too highly.

3 months ago

Jackie L

4 weeks ago

We have the care plan here for our Cavapoo All the staff here really care and are great with Lily. She can be a bit of a wuss bug they are really patient and gentle with her which really helps Fully recommend

Simon Gwinn

Vets4Pets Chester (Brook Lane) is superb and they have looked after our furry children for the last several years. I cannot fault the service and delivery by the team there. Casper and Tilly thank you 😉

Courtney-Amanda Cain

5 months ago

Very happy customer and very happy cat. there was a miscommunication between the vet and receptionist in regarding my payment plan. I brought my cat in for a check up to administer flea and worm and the vet said I could have the treatment cheaper if I got the booster vaccine. I did that as it had to be done and was struggling with funds, however I was then told there was a mix up and I wasn’t on that plan. However a lovely receptionist sorted out the situation for me and said I didn’t need to pay anything else as it wasn’t my fault. I felt very reassured after a slight panic that I would have to pay for the vaccine ontop of the flea and worm then and rheee! Staff are very friendly with the animals and I love the cat waiting room where my cat felt safe and relaxed. Many thank you to the receptionist for helping me.

natasha roberts

7 months ago

Amazing vets! Our dog has been registered here for years and even though we live in North Wales now we still bring him here as they are such a great practice. Our dog actually loves going here! The staff are all so warm and friendly. We recently had to have a lump removed from our dog and the communication from the admin staff was second to none, any questions I had they found the correct information for me and always called me back very quickly with updates, as well as giving our dog lots of fuss. The practice manager called me within minutes of our insurance decision which again was so helpful during a stressful process not to be waiting around. We got test results back and our dog was booked for his operation within 3 days! The vet who saw and operated on our dog was warm, empathetic and very knowledgeable, she really put our mind at ease and did a fantastic job. All of the team have been so kind to me (and Dexter our dog) throughout. Calling to check in both before and after the surgery which I really appreciated. This is my first experience of having my dog treated for something big and worrying but Vets 4 Pets Hoole made the process so much better. Professional, hard working and really care about the animals, what more could you ask for in Vets practice. Thank you so much to all at Vets 4 Pets.