Vets4Pets Ltd

Hannah and the whole team are just the best !!! Hi guys , just wanted to say a big thank you for looking after Obi and Toto. We wouldn't trust anyone else to look after our cats. Proved by all the teams efforts yesterday with Obi rearranging Caspers hard work , we were in awe of how you guys handled him. Just wanted to say a personal thank you , you and your team are fabulous, thank you Damian 😊

Amazing people all of them, from day one of having our first contact with them to the day our poorly pup needed emergency operation, I can truly say your in safe hands these guys are just animal mad Oscar loves going in wagging his tail like a mad man. I would just like to thank you all for the help on Sunday it means so much to us both that he was so cared for xxx I don't know how to say thank you more but from me and Michaela thanks 1 million %

We recently had to put down our wonderful Miniature Schnauzer, Rupert. Nicole (vet) was so lovely, patient and compassionate given that we were extremely upset. She gave us the time we needed and was so caring towards him and explained everything clearly to us. She has also been dealing with our other senior dog in the same caring way. I would also like to mention the staff on the desk - Suze and Lauren (others too but I'm not sure of names) who are a pleasure to deal with and were very sympathetic toward us after losing a big part of the family.

We've been so happy with the service from everyone at Vets4Pets Handforth. Everyone has been really nice with our dog Woody. They also have a Whatsapp that you can use to stay updated which is a massive help. Grace in particular has been really nice and understanding with our dog and putting us at ease with his neutering. 10/10!!

Please stay away from this place unless you want to experience awful service! We are extremely unhappy with the service at this veterinary clinic. We signed up for a health plan for our dog, which includes two free consultations each year, but we were not informed about the details of these consultations. During the second consultation, the vet reminded us to come back for a follow-up but did not mention that the follow-up would incur an extra charge. After the follow-up, we were asked to pay, which we found very frustrating. What we are unhappy about is that the staff should have informed us of any extra charges before the consultation, not after it. When we complained about this service, the manager’s attitude was awful. Their response was simply, “Unfortunately, it’s not our responsibility. If you’re not happy, don’t come here again .” This kind of attitude is completely unacceptable! The attitude of the lady in the picture was particularly rude. She told us outright, If you're not satisfied, you can leave. I believe this is not how customers should be treated. Additionally, their medicine is more expensive than at regular pharmacies. For example, the product in my photo is priced at £23.1 here (I've attached proof), whereas online pharmacies sell it for just over £10. This is not a prescription medicine—prescription medicines here are even more overpriced! If you're looking for higher prices and worse service, feel free to come here.