Medivet Nantwich 24 hour (Nantwich Pet Vets)

The Vets have looked after my Jack Russell for the last 3 years. They have all been so caring and attentive for both her and us. The reception staff have always been understanding and managed to fit us in if we needed an emergency appointment. I wouldn't consider going anywhere else.

Extremely friendly and knowledgeable receptionist, nurses and vets highly recommended to take your pet see if you need too

Thankyou Sandra for all youre advice over the phone much appreciated

Genuinely one of the most disappointing and unsympathetic experiences I have ever had at a veterinary practice. I brought a cat in because I believed it was injured and needed help. Unfortunately, the response from the member of staff on reception was extremely cold and unhelpful. There was no reassurance, no apparent concern for the animal, and we weren’t even offered the opportunity to have the cat checked over. I found the whole experience incredibly upsetting, particularly when you are already worried about an animal in your care. I would expect a veterinary practice to show compassion, professionalism and genuine concern for the animals being brought through their doors, and sadly I did not feel that was the case here. I left feeling very disappointed and, based on this experience, I would not feel comfortable trusting them with an animal’s care. I sincerely hope the experience I had was an exception, but the level of care and empathy shown was nowhere near what I would expect from people working in veterinary care.

Excellent care by very kind people

Kept insisting on doing a CT scan for 3000 saying they couldn’t diagnose without. Repeated this at every appointment. Switched to a new vet that was shocked at 3000, telling us a CT should be between 800-2000. New vet then found it’s a heart issue and referred to cardiology - which a CT scan wouldn’t have helped or done any good. Had issues before with this vet.

My dog has been registered at this vet for many years. We have just moved out of Cheshire and re registering with another vet was sad; every time we visited Nantwich pet vets all the staff were super friendly, supportive and welcoming. The reception staff couldn’t be more helpful when I called to book an appointment and when you arrive for the appointment. The nurses and vets have been fantastic. Couldn’t recommend this vet practice enough.

The reception staff were extremely helpful, especially Hayley, whose kindness and thoughtfulness made a real difference to our visit. We arrived 15 minutes early for our 10:15am appointment and were taken to a side room because my dad’s dog can be reactive around other dogs. Hayley checked on us, offered a hot drink, and explained that the vet was running slightly behind. She was genuinely lovely and very considerate. Unfortunately, our experience with the vet, Dr Jennah Swindells, was very different. The vet arrived at 10:50am with no apology for the 35–40-minute delay and opened the appointment with, “Okay, how can I help?” When I mentioned the long wait, she replied that she’d had a “tiring morning dealing with sick animals” and asked whether we still wanted the appointment. Her manner from that point felt defensive and unnecessarily sharp. My dad, who is in his mid-70s, showed her a photo of medications he had already tried. Her response was, “To be honest, I don’t see anything in the picture that’s beneficial.” When he made a light-hearted comment about costs “How much? I’m a pensioner, you know. Do you have these costs on a price list so I can look at them?” she cut him off, saying she was in a “narky mood” and would appreciate him not making “annoying irritating comments.” It was clear she didn’t want to be in the room with us. When she left to get the medication, she didn’t return; instead, a member of the reception team brought the medication and card machine. After such compassionate service from the reception staff, the contrast was disappointing. A simple apology for the delay and a more professional, respectful manner would have made a significant difference.

Saw vet Jenna today. She was very friendly , so thorough & spent time explaining things in detail , giving lots of advice etc. Highly recommend. Reception staff lovely too