Medivet Nantwich 24 hour (Nantwich Pet Vets)

- Many recent reviewers describe the team as kind, welcoming and supportive, with praise for reception staff, nurses and vets. - Emergency care remains a strong theme, including a Sunday out-of-hours case where a sick puppy was quickly admitted and home again the next morning. - Several reviews highlight compassionate handling of very difficult situations, including end-of-life care and support for owners during distressing visits.

Medivet Nantwich 24 Hour is a Medivet practice in Nantwich offering round-the-clock emergency care alongside general veterinary support. Owner accounts regularly mention urgent out-of-hours help, overnight admission when needed, and compassionate support during difficult visits. Recent feedback continues to highlight a friendly, caring team, with examples involving dogs, cats and guinea pigs.

Services

•24/7 emergency care: owners describe Sunday and overnight access, phone triage, rapid call-backs, and being told to come straight in for urgent assessment.
•Hospitalisation and overnight care: recent feedback includes a young puppy being admitted out of hours and discharged the next morning after treatment.
•Neurology and complex spinal cases: one owner credits Alan with managing a serious IVDD/burst disc case that involved hind-limb paralysis and incontinence, with recovery of walking and bowel/bladder control reported.
•Euthanasia and end-of-life support: reviews describe sensitive handling of both planned and emergency euthanasia appointments, including support for distressed owners.
•Care for multiple species: reviews mention treatment for dogs, cats, and a guinea pig.
•General consultations and nursing support: owners often mention helpful reception staff, nurses and vets during routine visits as well as emergencies; one recent review also mentions staff accommodating a reactive dog in a quieter side room.
•Veterinary nurse training facility: listed in clinic information.

Pricing

No published pricing information is currently available for this clinic.

People

•Megan Bennion: thanked by name for caring for a very ill guinea pig with kindness and compassion when further treatment was not possible.
•Alan: described by one owner as a “neurologist vet,” and praised for a serious IVDD/burst disc case with a strong reported recovery.
•Jennah Swindells: named in recent reviews, with one owner praising her as friendly, thorough and clear in her explanations, while another reported a poor experience with her manner.
•Hayley: singled out by name for considerate help at reception, including supporting a visit with a reactive dog.
•Reception team, nurses and vets: frequently mentioned for being welcoming, helpful and supportive, especially during emergencies and end-of-life care.

Reviews

Google reviews show 4.6 stars from 848 reviews, suggesting a large volume of feedback over time.

•Many recent reviewers describe the team as kind, welcoming and supportive, with praise for reception staff, nurses and vets.
•Emergency care remains a strong theme, including a Sunday out-of-hours case where a sick puppy was quickly admitted and home again the next morning.
•Several reviews highlight compassionate handling of very difficult situations, including end-of-life care and support for owners during distressing visits.
•A smaller number of recent negative reviews raise concerns about cost and communication, including one complaint about repeated pressure for a CT scan and another about a brief consultation and poor value; there is also one detailed complaint about a delayed appointment and bedside manner.

Reviews for Medivet Nantwich 24 hour (Nantwich Pet Vets)

Note: Showing the 10 most recent Google reviews out of 848 we track in total. Recent reviews may not be representative of overall sentiment.

Tim Cooper

2 months ago

Excellent care by very kind people

George Hodson

3 months ago

Kept insisting on doing a CT scan for 3000 saying they couldn’t diagnose without. Repeated this at every appointment. Switched to a new vet that was shocked at 3000, telling us a CT should be between 800-2000. New vet then found it’s a heart issue and referred to cardiology - which a CT scan wouldn’t have helped or done any good. Had issues before with this vet.

Kirstie Prosser

4 months ago

My dog has been registered at this vet for many years. We have just moved out of Cheshire and re registering with another vet was sad; every time we visited Nantwich pet vets all the staff were super friendly, supportive and welcoming. The reception staff couldn’t be more helpful when I called to book an appointment and when you arrive for the appointment. The nurses and vets have been fantastic. Couldn’t recommend this vet practice enough.

wayne taylor

The reception staff were extremely helpful, especially Hayley, whose kindness and thoughtfulness made a real difference to our visit. We arrived 15 minutes early for our 10:15am appointment and were taken to a side room because my dad’s dog can be reactive around other dogs. Hayley checked on us, offered a hot drink, and explained that the vet was running slightly behind. She was genuinely lovely and very considerate. Unfortunately, our experience with the vet, Dr Jennah Swindells, was very different. The vet arrived at 10:50am with no apology for the 35–40-minute delay and opened the appointment with, “Okay, how can I help?” When I mentioned the long wait, she replied that she’d had a “tiring morning dealing with sick animals” and asked whether we still wanted the appointment. Her manner from that point felt defensive and unnecessarily sharp. My dad, who is in his mid-70s, showed her a photo of medications he had already tried. Her response was, “To be honest, I don’t see anything in the picture that’s beneficial.” When he made a light-hearted comment about costs “How much? I’m a pensioner, you know. Do you have these costs on a price list so I can look at them?” she cut him off, saying she was in a “narky mood” and would appreciate him not making “annoying irritating comments.” It was clear she didn’t want to be in the room with us. When she left to get the medication, she didn’t return; instead, a member of the reception team brought the medication and card machine. After such compassionate service from the reception staff, the contrast was disappointing. A simple apology for the delay and a more professional, respectful manner would have made a significant difference.

Katrina Clark

Saw vet Jenna today. She was very friendly , so thorough & spent time explaining things in detail , giving lots of advice etc. Highly recommend. Reception staff lovely too

James Dodd

5 months ago

Our 3 month old puppy conker was not very well, we rang the out of hours service on a Sunday and were met with a friendly guide on the phone, they called us back within a couple of minuets to go straight to the vets, everyone was great from start to finish, even to the point of payment and insurance, and Conker was home the next morning back to her normal self. Thank you!

marius lav

Graeme Forster

6 months ago

margaret critch

Thank you so much to Megan Bennion and everyone who took care of Edward, our beautiful cavi, when he was so poorly. Although further treatment was not possible we felt confident he was in such capable and caring hands. Also thank you all for the great kindness shown to us at such a sad time

Maggie Gordon

Excellent Veterinary practice with lovely kind staff at every level.