Dog & Cat Vets in Neston

## Summary University of Liverpool’s Small Animal Teaching Hospital (SATH) is a university teaching hospital where cases are handled by a clinical team alongside students (owners mention students taking histories before the vet discusses the plan). Reviews describe it as set up for referral-level diagnostics and treatment, with multiple mentions of CT scans, radiotherapy, and orthopaedic surgery. Concrete specifics owners repeatedly mention include: scheduled/allocated update times rather than ad‑hoc phone calls (reported as “working smoothly” and enabling detailed updates), daily updates during hospital stays, detailed discharge paperwork (including aftercare/physio/rehabilitation instructions and even X‑rays after a leg repair), and clinicians taking time to explain options and reasoning so owners can choose (including honesty about what’s needed). ## Services Services mentioned in the available reviews include: - Referral assessments and inpatient care (pets staying “a couple of days” with ongoing medication on discharge) - CT scanning (multiple cases described as being brought in specifically for CT) - Radiotherapy treatment (for a dog undergoing a course of radiotherapy) - Surgery, including orthopaedic repair (a “newly fixed leg” with X‑rays provided at discharge) - Discharge/aftercare support, including physiotherapy and rehabilitation guidance (described as clearly laid out in discharge papers) ## People - **Kaitlin** (vet/clinician role not explicitly stated): praised for explaining planned procedures in detail, listening to owner concerns and wishes, and giving “honesty and opinions” with reasons behind recommendations. - **Jordana**: mentioned for providing reassurance after a referral, arranging a CT scan, giving daily updates during admission, and being available for questions after discharge. - **Gaylyn** and **Jenni**: specifically thanked for support during a dog’s radiotherapy treatment. - **AJ** and **Arnold**: named as the team members who “looked after” a dog attending for a CT scan. - Multiple reviews note **students** taking medical histories and being “confident,” with vets then outlining the course of action. ## Reviews **Google rating: 4.8 stars from 582 reviews.** Themes below are drawn from the latest written reviews available to us. - Clear explanations of procedures and options, helping owners make decisions (including being given leaflets beforehand). - Strong communication while pets are hospitalised: daily updates and a structured/allocated update system that owners felt worked better than calling at any time. - Detailed discharge information and aftercare guidance (aftercare/physio/rehab instructions; X‑rays provided after orthopaedic surgery). - Advanced care experiences described positively, including CT imaging and radiotherapy. - Owners mention anxious situations being handled smoothly, including support from reception/accounting staff as well as clinical teams.

## Summary Neston Veterinary Surgery is a small-animal practice with **RCVS General Practice** status, **in-house lab testing**, and **X‑ray and ultrasound**. It also operates as a **veterinary nurse training facility**. Based on its listed species and services, it’s set up for routine care (vaccines, parasite control, neutering), diagnostics, and surgery—including **orthopaedic** and **soft-tissue** procedures—and it also sees a wide range of **exotic pets** (from reptiles and birds to ferrets and aquarium fish). From the latest reviews, owners repeatedly mention a calm, pet-friendly experience (including a **separate cat waiting area**) and vets taking time to **explain** without rushing. However, there are also serious negative accounts alleging **medication errors**, **poor follow-up/communication**, and what one reviewer perceived as **upselling** (e.g., dental X‑rays when attending for infected eyes). ## Services Services and capabilities described on the clinic website include: - **Consultations** and routine preventive care: **vaccinations**, **parasite control**, **microchipping** - **Neutering** - **Dentistry** - **Surgery**, including **orthopaedic surgery** and **soft tissue surgery** - **Diagnostics**: **in-house lab**, **blood tests**, **X‑ray**, **ultrasound** (blood tests are also specifically described in reviews) - **Nurse clinics**, including **blood pressure checks** - Practical care: **grooming & nail clipping**, **anal sac expression**, **six‑month health checks** - **Home visits** - **Pet travel documentation (GB)** Emergency arrangements (as stated by the website): - Emergencies are handled by the practice during normal opening hours; **out-of-hours care is via MiNightVet**, a dedicated emergency service. Species treated (as listed on the website) include dogs, cats, rabbits and small mammals, plus exotics such as reptiles/tortoises, many types of birds (including backyard poultry and birds of prey), wild birds, and aquarium fish. ## People - **Alessandra (vet)**: described in a review as thorough and responsive—performed an exam, arranged **blood tests**, prescribed **anti-inflammatory medication**, and then added **antibiotics** once an infection showed in the results. - An **unnamed “red‑haired lady”** (role not stated): repeatedly praised for making a puppy feel at ease with attention, cuddles, and treats, helping an anxious owner feel reassured. ## Reviews **Google rating: 4.8 stars from 93 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Multiple owners describe pets being put at ease (e.g., **treats and fuss for a puppy**, helping the dog stay relaxed during visits). - Clear communication and unhurried appointments are mentioned (“**explain things clearly**,” “**never rush us**”). - Cat-specific handling is highlighted by one reviewer: a **separate cat waiting area**. - Several reviews mention support during difficult situations, including compassionate care **at the end of a cat’s life**. - Negative experiences conflict with the above: allegations include **incorrect medicines**, **lack of callbacks/replies**, delays dispensing parasite treatment, and one owner feeling pressured toward **dental X‑rays** unrelated to the presenting problem. Another reviewer felt their cat with cancer was not treated as they hoped.