University of Liverpool - Small Animal Teaching Hospital – Vets in Neston
No Prices
No Prices Tracked
Independent
Clinic Overview
- Owners frequently describe the team as compassionate, professional, and reassuring, especially during serious illness, cancer treatment, and long-running heart disease cases. - Communication stands out strongly: reviews mention detailed explanations, regular contact, daily updates during admission, and staff taking time to answer questions during stressful referrals. - Recent examples reflect a broad referral and specialist caseload, including cardiology, advanced bloods, CT, ultrasound, surgery, and post-operative care.
Services
- •Referral consultations, inpatient care, and follow-up: Pets are commonly referred in for more complex assessment and treatment, with some staying in hospital for a couple of days before going home with medication and ongoing support.
- •Advanced diagnostics and specialist investigation: Reviews repeatedly mention CT scanning, and recent feedback also refers to advanced blood tests, ultrasound, and the cardiology department for serious heart disease cases.
- •Surgery and complex treatment: Owners describe decision-making around surgery and specialist treatment, including orthopaedic repair, bilateral thyroidectomy, and radiotherapy for cancer care.
- •Communication during treatment: A recurring theme is strong communication, with owners mentioning clear explanations, time to discuss options and likely outcomes, and regular contact during emotionally difficult cases.
- •Discharge and aftercare support: Discharge paperwork is described as thorough and clear, covering medication, aftercare, physiotherapy, and rehabilitation, with some owners also mentioning being able to call with questions after going home.
- •Teaching-hospital environment: Multiple owners mention students taking medical histories before the vet discusses the treatment plan, and describe this as well organised and reassuring.
Pricing
No published pricing information is currently available for this clinic.
People
- •Cecilia: praised as caring, thorough, and good at keeping owners updated on the next steps in a referral case.
- •Kaitlin: thanked for explaining procedures clearly, listening to concerns, and giving honest, reasoned opinions in a complicated case.
- •Jordana: praised for reassurance after referral, arranging a CT scan, giving daily updates during admission, and remaining available for questions after discharge.
- •Emma Deards and Sam Steele: specifically thanked for looking after both pet and owner through investigations, surgery, and recovery.
- •Gaylyn and Jenni: mentioned positively for support during a dog’s radiotherapy treatment.
- •AJ and Arnold: named by an owner whose dog attended for a CT scan.
- •Students: repeatedly mentioned for taking histories confidently before the vet outlines the treatment plan.
Reviews
Google rating: 4.8 stars from 616 reviews. Recent feedback is very positive overall.
- •Owners frequently describe the team as compassionate, professional, and reassuring, especially during serious illness, cancer treatment, and long-running heart disease cases.
- •Communication stands out strongly: reviews mention detailed explanations, regular contact, daily updates during admission, and staff taking time to answer questions during stressful referrals.
- •Recent examples reflect a broad referral and specialist caseload, including cardiology, advanced bloods, CT, ultrasound, surgery, and post-operative care.
- •The wider hospital experience is also praised, with positive mentions for nurses, support staff, reception, accounting staff, and students; a small number of owners also comment that pricing felt fair or worth it for the level of care received.
