University of Liverpool - Small Animal Teaching Hospital | Vets in Neston, Cheshire

University of Liverpool’s Small Animal Teaching Hospital (SATH) is a university teaching hospital where cases are handled by a clinical team alongside students (owners mention students taking histories before the vet discusses the plan). Reviews describe it as set up for referral-level diagnostics and treatment, with multiple mentions of CT scans, radiotherapy, and orthopaedic surgery.

Concrete specifics owners repeatedly mention include: scheduled/allocated update times rather than ad‑hoc phone calls (reported as “working smoothly” and enabling detailed updates), daily updates during hospital stays, detailed discharge paperwork (including aftercare/physio/rehabilitation instructions and even X‑rays after a leg repair), and clinicians taking time to explain options and reasoning so owners can choose (including honesty about what’s needed).

Services

Services mentioned in the available reviews include

•Referral assessments and inpatient care (pets staying “a couple of days” with ongoing medication on discharge)
•CT scanning (multiple cases described as being brought in specifically for CT)
•Radiotherapy treatment (for a dog undergoing a course of radiotherapy)
•Surgery, including orthopaedic repair (a “newly fixed leg” with X‑rays provided at discharge)
•Discharge/aftercare support, including physiotherapy and rehabilitation guidance (described as clearly laid out in discharge papers)

People

•Kaitlin (vet/clinician role not explicitly stated): praised for explaining planned procedures in detail, listening to owner concerns and wishes, and giving “honesty and opinions” with reasons behind recommendations.
•Jordana: mentioned for providing reassurance after a referral, arranging a CT scan, giving daily updates during admission, and being available for questions after discharge.
•Gaylyn and Jenni: specifically thanked for support during a dog’s radiotherapy treatment.
•AJ and Arnold: named as the team members who “looked after” a dog attending for a CT scan.
•Multiple reviews note students taking medical histories and being “confident,” with vets then outlining the course of action.

Reviews

Google rating: 4.8 stars from 582 reviews. - Clear explanations of procedures and options, helping owners make decisions (including being given leaflets beforehand).

•Strong communication while pets are hospitalised: daily updates and a structured/allocated update system that owners felt worked better than calling at any time.
•Detailed discharge information and aftercare guidance (aftercare/physio/rehab instructions; X‑rays provided after orthopaedic surgery).
•Advanced care experiences described positively, including CT imaging and radiotherapy.
•Owners mention anxious situations being handled smoothly, including support from reception/accounting staff as well as clinical teams.

Reviews for University of Liverpool - Small Animal Teaching Hospital

Note: Showing the 5 most recent Google reviews out of 582 we track in total. Recent reviews may not be representative of overall sentiment.

Sarah Benson

a week ago

I can’t thank Kaitlin enough for not only allowing my cat to come back home but to make a very confusing and complicated situation very simple to understand. She spent the time going through in detail all the procedures she would carry out, also taking the time to listen to my concerns and wishes. Her honesty and opinions were most needed and always had a reason to back this. If you wonder if the price is worth it. It most definitely is!

Richard Mackenzie

2 weeks ago

Ivor Hall

Kate Louloudis

3 weeks ago

Had a very positive experience here, what a great team! Very friendly and professional, even my very shy Chi was relaxed & happy 😁

Rebecca T

Andrew Western

in the last week

Faultless. I was extremely anxious about the whole take my poorly dog to hospital experience and all the staff made it as smooth as possible. The reception and accounting staff helped me through what I needed to do, the students who initially questioned me about my dog's medical history and background were great and the vet I saw explained what the course of action would be and put my mind at ease. Can't thank them enough.

Paul Rice

a month ago

Brought our border collie Lola here for a CT scan. Everyone made us so welcome. Looked after by AJ & Arnold. Luckily was very good news for Lola. So, hopefully will not have to return. Can't recommend this place enough.

Leona Chatterton

2 months ago

I brought my cat bear here after he was referred, their care towards bear was exceptional from the minute we got there, I was worried sick after being told all sorts from a different vets but they soon reassured me saying he wasn’t as bad as they made out, they gave me daily updates and arranged his CT scan. They let him come home after a couple of days with his meds and his care continued I could ring with any questions I had. Jordana and the team who looked after him were amazing thank you so much! he’s is back to his normal self now ❤️

Luke Oddie

3 months ago

We’re very grateful to SATH for the outstanding care and compassion they’ve shown our cavapoo, Humphrey, throughout his radiotherapy treatment. Their expertise and empathy gave us real peace of mind and truly helped us extend our time with him. A special thank you to Gaylyn and Jenni in particular!

Jay T

4 months ago

Absolutely amazing. I felt so safe leaving my dog in their care. I was fully informed of everything which allowed us to make a decision on the type of surgery we wished to go ahead with. We were given leaflets beforehand. The discharge papers were amazing. Very clear instructions for aftercare, physio, rehabilitation. They even included X-rays of her newly fixed leg! We were kept updated on her progress, the system for updates runs so smoothly. Before being referred to this hospital I was used to a system where you call whenever you wish for an update. I was a little taken back when I was told the process but like a said to my surprise it works so much better. Having that allocated time gives you the opportunity to have a detailed update. The staff were polite and friendly. The students were great. Very confident. From start to finish our experience here was outstanding. From reception up to surgeons. Thank you! (Please enjoy a picture of my dog loving her pain relief!)

University of Liverpool - Small Animal Teaching Hospital