Neston Veterinary Surgery

From the latest reviews, owners repeatedly mention a calm, pet-friendly experience (including a separate cat waiting area) and vets taking time to explain without rushing. However, there are also serious negative accounts alleging medication errors, poor follow-up/communication, and what one reviewer perceived as upselling (e.g., dental X‑rays when attending for infected eyes).

Services

Services and capabilities described on the clinic website include

•Consultations and routine preventive care: vaccinations, parasite control, microchipping
•Neutering
•Dentistry
•Surgery, including orthopaedic surgery and soft tissue surgery
•Diagnostics: in-house lab, blood tests, X‑ray, ultrasound (blood tests are also specifically described in reviews)
•Nurse clinics, including blood pressure checks
•Practical care: grooming & nail clipping, anal sac expression, six‑month health checks
•Home visits
•Pet travel documentation (GB)

Emergency arrangements (as stated by the website)

•Emergencies are handled by the practice during normal opening hours; out-of-hours care is via MiNightVet, a dedicated emergency service.

Species treated (as listed on the website) include dogs, cats, rabbits and small mammals, plus exotics such as reptiles/tortoises, many types of birds (including backyard poultry and birds of prey), wild birds, and aquarium fish.

People

•Alessandra (vet): described in a review as thorough and responsive—performed an exam, arranged blood tests, prescribed anti-inflammatory medication, and then added antibiotics once an infection showed in the results.
•An unnamed “red‑haired lady” (role not stated): repeatedly praised for making a puppy feel at ease with attention, cuddles, and treats, helping an anxious owner feel reassured.

Reviews

Google rating: 4.8 stars from 93 reviews. “”

•Multiple owners describe pets being put at ease (e.g., treats and fuss for a puppy, helping the dog stay relaxed during visits).
•Clear communication and unhurried appointments are mentioned (“explain things clearly,” “never rush us”).
•Cat-specific handling is highlighted by one reviewer: a separate cat waiting area.
•Several reviews mention support during difficult situations, including compassionate care at the end of a cat’s life.
•Negative experiences conflict with the above: allegations include incorrect medicines, lack of callbacks/replies, delays dispensing parasite treatment, and one owner feeling pressured toward dental X‑rays unrelated to the presenting problem. Another reviewer felt their cat with cancer was not treated as they hoped.

Reviews for Neston Veterinary Surgery

Note: Showing the 5 most recent Google reviews out of 93 we track in total. Recent reviews may not be representative of overall sentiment.

Joanne Powell

a month ago

Very good Vet surgery , only ever had positive experiences when taking my cats into the Neston branch. Separate cat waiting area and lovely friendly staff.

Vince Tanczos

Maybe I'm unlucky, or maybe this place has been recently taken over, but every single interaction I've had with this vets has been problematic. Mistake after mistake, incorrect medicines given, attempts to upsell teeth x-ray's when I brought my kitten in with infected eyes, never calling back, don't reply to emails. They are completely incompetent. Unfortunately I'm contracted into an agreement so I cannot change vets without paying a penalty apparently. Still waiting for the correct flea treatment to be dispensed (11 days so far) absolute joke of an establishment. Avoid at all costs.

Donna Lusted

2 weeks ago

Really good with caring for your pets

3 months ago

Emma

We’ve been taking our puppy Oscar here since he was tiny and every visit has been lovely. The whole team make such a fuss of him – he’s always happy and relaxed there thanks to all the cuddles and treats (mainly pate, will do anything for pate!) Everyone goes above and beyond to put our minds at ease (even when I’m a bit of an anxious owner, first time dog mum over here 🙋🏽‍♀️). They explain things clearly, never rush us, really care and have made the vets such a positive experience for Oscar. Special shout-out to the red haired lady (I’m so sorry we don’t know your name 🫣) with the French bulldog – she always makes Oscar feel like a king and makes a proper fuss of him 👑 Couldn’t recommend them more – they’ve turned what could be a stressful part of puppy parenting into something we actually look forward to.

Nazneen Begum

9 months ago

I gave a one review because they did not help my cat shadow and now its not here anymore could have operated on the throat my cat would still have been here my cat had cancer they did not even treat the cat saying cant do much i would not recommend this vets do not take your animal there

PJ L

10 months ago

This is the best vets we've ever used. All the staff and vets are very professional, compassionate, kind and helpful through all difficult times we had at the end of our cats life. We would totally recommend this vets, thank you for being there for us.

Evelyn Lloyd

2 years ago

Excellent service. My elderly dog was losing weight and getting more and more subdued. Alessandra checked her over, ordered a blood test and gave some anti inflammatory medication. Within a few hours the dog was responsive and eager for food again. To me it seemed like magic, but the vet told me that antibiotics were also needed as an infection showed up on the blood tests. Kind and professional, I can't praise Alessandra enough. No waiting time, clean environment and courteous staff at this surgery. Thank you.

Deborah Rodney

4 years ago

First visit for Tobi, our rescue dog. They couldn't have been more helpful & totally put Tobi at ease. Extremely Covid safe for both animals & their owners.