Neston Veterinary Surgery

- Several recent reviewers describe a calm, friendly atmosphere, with praise for the spacious consulting rooms and the separate cat waiting area. - Owners often say staff are gentle and reassuring with pets, especially nervous or young animals, with treats and fuss helping make visits feel positive. - Communication is a recurring strength in positive reviews, with comments that vets explain things clearly and do not rush appointments.

Neston Veterinary Surgery in Neston, Cheshire is a CVS-owned practice offering routine veterinary care as well as surgery, diagnostics and support for a broad range of species, from dogs and cats to small mammals, birds, reptiles and aquarium fish. Recent feedback often highlights a calm, pet-friendly environment, including a separate cat waiting area, with staff taking time to explain options without rushing. A smaller number of negative reviews raise concerns about medication errors, follow-up communication and perceived upselling.

Services

•Routine and preventive care: consultations, vaccinations, parasite control, microchipping, neutering and six-month health checks.
•Diagnostics and monitoring: in-house lab work, blood tests, X-ray, ultrasound and nurse clinics including blood pressure checks. Reviews also mention blood testing being used to investigate illness and guide treatment.
•Surgery and dentistry: dental care, soft tissue surgery and orthopaedic surgery.
•Practical day-to-day care: grooming and nail clipping, anal sac expression and home visits.
•Travel and species range: pet travel documentation for GB, with the practice listing care for dogs, cats, rabbits, small mammals and exotics including reptiles, tortoises, many bird species, wild birds and aquarium fish.
•Facilities and emergency cover: owners mention spacious consulting rooms and a separate cat waiting area. During normal opening hours emergencies are handled by the practice, with out-of-hours care provided by MiNightVet.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Recent reviews do not give a strong overall picture on value, although one unhappy reviewer felt they were being pushed towards extra dental X-rays.

People

•Alessandra (vet): praised in a review for a thorough examination, arranging blood tests, prescribing anti-inflammatory medication and adding antibiotics once results showed infection.
•Unnamed “red-haired lady” (role not stated): repeatedly praised for making a puppy feel at ease with attention, cuddles and treats.
•Wider team: several reviewers describe the staff as friendly, caring, compassionate and good at keeping pets relaxed during visits.

Reviews

Google shows 4.8 stars from 94 reviews.

•Several recent reviewers describe a calm, friendly atmosphere, with praise for the spacious consulting rooms and the separate cat waiting area.
•Owners often say staff are gentle and reassuring with pets, especially nervous or young animals, with treats and fuss helping make visits feel positive.
•Communication is a recurring strength in positive reviews, with comments that vets explain things clearly and do not rush appointments.
•A small number of negative reviews raise serious concerns about incorrect medication, slow callbacks or email replies, delays in dispensing treatment, and one owner feeling pushed towards dental X-rays; another reviewer was unhappy with how treatment options were handled for a cat with cancer.

Reviews for Neston Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 94 we track in total. Recent reviews may not be representative of overall sentiment.

Beth Brant

3 months ago

Brilliant practice. Nice spacious consulting rooms and calm environment. Friendly staff.

Joanne Powell

6 months ago

Very good Vet surgery , only ever had positive experiences when taking my cats into the Neston branch. Separate cat waiting area and lovely friendly staff.

Vince Tanczos

Maybe I'm unlucky, or maybe this place has been recently taken over, but every single interaction I've had with this vets has been problematic. Mistake after mistake, incorrect medicines given, attempts to upsell teeth x-ray's when I brought my kitten in with infected eyes, never calling back, don't reply to emails. They are completely incompetent. Unfortunately I'm contracted into an agreement so I cannot change vets without paying a penalty apparently. Still waiting for the correct flea treatment to be dispensed (11 days so far) absolute joke of an establishment. Avoid at all costs.

Donna Lusted

8 months ago

Really good with caring for your pets

Emma

We’ve been taking our puppy Oscar here since he was tiny and every visit has been lovely. The whole team make such a fuss of him – he’s always happy and relaxed there thanks to all the cuddles and treats (mainly pate, will do anything for pate!) Everyone goes above and beyond to put our minds at ease (even when I’m a bit of an anxious owner, first time dog mum over here 🙋🏽‍♀️). They explain things clearly, never rush us, really care and have made the vets such a positive experience for Oscar. Special shout-out to the red haired lady (I’m so sorry we don’t know your name 🫣) with the French bulldog – she always makes Oscar feel like a king and makes a proper fuss of him 👑 Couldn’t recommend them more – they’ve turned what could be a stressful part of puppy parenting into something we actually look forward to.

Nazneen Begum

1 year ago

I gave a one review because they did not help my cat shadow and now its not here anymore could have operated on the throat my cat would still have been here my cat had cancer they did not even treat the cat saying cant do much i would not recommend this vets do not take your animal there

PJ L

This is the best vets we've ever used. All the staff and vets are very professional, compassionate, kind and helpful through all difficult times we had at the end of our cats life. We would totally recommend this vets, thank you for being there for us.

Evelyn Lloyd

2 years ago

Excellent service. My elderly dog was losing weight and getting more and more subdued. Alessandra checked her over, ordered a blood test and gave some anti inflammatory medication. Within a few hours the dog was responsive and eager for food again. To me it seemed like magic, but the vet told me that antibiotics were also needed as an infection showed up on the blood tests. Kind and professional, I can't praise Alessandra enough. No waiting time, clean environment and courteous staff at this surgery. Thank you.