Cheshire Pet Medical Centre (Sandbach) Elworth

From the latest reviews, the clinic appears set up for a mix of routine care and more involved cases: owners mention exotic-pet appointments for guinea pigs, dental procedures (scale & polish and extractions), and diagnostics such as X-rays and ultrasound. Review experiences are mixed: several owners describe quick appointments and thorough explanations, while a few report concerns about record accuracy, cost focus, and pressure around additional paid procedures.

Services

•Cat-only clinic (opened in 2021, per the website).
•CT scanning (website states a CT scanner was installed at the Winterley practice).
•Exotics care (guinea pigs): multiple reviewers specifically mention seeing Cristian/Christian for guinea pigs and seeking him out for exotic-pet expertise.
•Dental care: reviews reference dental scale & polish and being advised an extraction was needed.
•Diagnostics mentioned in reviews: X-ray and ultrasound.
•Emergency care: one reviewer describes being charged for “emergency care” and discusses proposed treatments (including fluids and warming support), but the clinic’s official emergency/out-of-hours arrangements aren’t stated in the provided website summary.

Pricing

Only amounts explicitly mentioned in reviews

•One owner reports being charged £400 during an emergency visit and feeling “nothing” was done that helped.
•The same review alleges £350 “emergency care” and says fluids were not given despite being discussed.
•A £200 blood test is also mentioned as being suggested in an end-of-life situation (per that reviewer).

People

•Cristian / Christian (role not stated): repeatedly named in reviews for guinea pig (exotic pet) care, with owners saying he is “knowledgeable” and provides “excellent care.”
•Nursing team (names not stated): one recent review describes a quick nurse appointment where the nurse “answered all our questions” and was “lovely” with their dog.
•Reception team (names not stated): experiences conflict—some describe receptionists as friendly, while one recent reviewer reports the clinic confused a cat with a dog in conversation/system notes and says there was no apology when they queried it.

Reviews

Google rating: 4.6 stars from 289 reviews.

•Exotics (guinea pigs) are a clear strength in multiple reviews, with owners naming Cristian/Christian and saying they seek him out for this type of care.
•Staff interaction varies by reviewer: some describe friendly reception and thorough consultations; others report feeling staff were disinterested or overly focused on costs/insurance.
•Dental recommendations are a point of dispute: one owner says they were told an extraction was needed before the dog was examined and later got a second opinion saying the teeth were fine (scale/polish not necessary).
•Cost and upselling pressure are raised in negative reviews: one owner describes high charges during an emergency visit and alleges being pushed toward additional paid tests/procedures and cremation services.
•Administrative accuracy concern: one reviewer reports their pet was mistakenly treated as the wrong species in the clinic’s system/discussion and felt the issue wasn’t handled well.

Reviews for Cheshire Pet Medical Centre (Sandbach) Elworth

Note: Showing the 5 most recent Google reviews out of 289 we track in total. Recent reviews may not be representative of overall sentiment.

Kitty bou (kittubu)

a week ago

Disappointed Being going here for years with various pets and tbf was always ok Amazed when I was advised about something last week with the receptionist and turns out they have confused a cat with a dog! Went away baffled as the conversation and the system said a feline? Contacted them and had no apology Put me off going again

M

Great!! quick appointment nurse answered all our questions and was lovely with our dog. Thanks

Corinne Tootle

3 weeks ago

This is a wonderful veterinary practice. Cristian is so knowledgeable and he has provided excellent care for our guinea pigs. We travel from Warrington to see an experienced exotic vet and would not hesitate to recommend this practice to others.

Jade Alsop

a month ago

£400 for them to do nothing to help my poorly boy. Suppose to have given fluids and said cause he was so small they couldn’t do that yet still charged me for emergency care. Did an unneeded ultra sound that the manager even agreed didn’t need to happen and charged again. Even when knew was end of life was pushed 4 times by the vet to get cremated by their company. I repeated multiple times it was not needed. Also pushed for £200 of blood test after knowing it was end of life. The vets was constantly pushing more and more costs on me when I said I couldn’t pay it. Christian is a very greedy commission based vet who will do anything to push more costs. They didn’t even do anything helpful other than an X-ray. The emergency care was not worth £350 when they didn’t even do most of it admitting couldn’t do fluids they basically had him on a heating pad for £350. Well I hope you all feel happy with yourselves taking money from some disabled who could barely afford in the first place and loosing their pet on top of it. You don’t need to charge such a ludicrous amounts, you could have done anything to help but you didn’t cause your greedy people and karma will come for you.

Sarah Williams

Very helpful, knowledgeable staff, who take the time to listen and understand your concerns. I always feel my beloved dog is in excellent hands!

Georgia Piesse-Mills

All the staff at Cheshire Pet are absolutely amazing. The receptionists are lovely and friendly and the nurses and vets are amazing at what they do. Very highly recommended.

K M

More focus on the insurance cover we have. Rather, than the actual need of the dog. They started with a dental scale and polish and then rang saying extraction was needed before they even examined our dog. We collected him before they could operate as we were so upset by their actions. Our dog has been a fully paid-up member of their pet health club since 2018. Which, if he'd had a proper examination every 6 months as promised, how would our dogs teeth have gotten so bad? The vet nurse who initially met us was so disinterested in our dog. She didn't even come over to help us weigh him. Or, see what he actually weighed. Then never shut the door once in the consultation room and just spoke about costs, and then carried on saying that he was prone to a cardiac arrest as being put to sleep was too much strain on him. No thank you guys. That's just not how to deal with customers and their pets. Second opinion elsewhere: teeth fine. Scale and polish wouldn't hurt, but not necessary. Avoid.

Jackie B

Great veterinary practice. Friendly staff always make you feel welcome. Clean surgery. Great vets. I have been coming here for years and not had any issues.

V P

4 months ago

I’ve been with these vets for years and that’s because they are amazing, from front desk through to consultation with the vets . They are friendly, thorough and great with your pet. Highly recommend

swalstar

11 months ago

Thank you Christian and all of the staff at Cheshire pet, he really knows his stuff with exotic pets and sorts my guinea pigs out every time with excellent care and attention.