Cheshire Pet Medical Centre (Sandbach) Winterley

- Recent feedback is mostly very positive, with owners describing the clinic as friendly, caring, clean and welcoming, and praising gentle handling of animals. - Communication is a recurring strength: reviewers mention clear explanations of treatment, follow-up plans, costs and available options. - Some clients also highlight practical touches such as good parking, a large clean waiting area, and blankets and water bowls for dogs.

Cheshire Pet Medical Centre (Sandbach) Winterley is part of the IVC Evidensia group and operates alongside the practice’s Elworth branch. The practice includes a dedicated cat clinic opened in 2021, on-site CT imaging, and a veterinary nurse training facility. Recent feedback is largely positive about the team’s friendliness, explanations and follow-up, though a small number of reviews raise concerns about sales pressure and one reviewer reports a serious complaint about post-operative care.

Services

•General veterinary consultations and ongoing care, with reviews mentioning support for new puppies, elderly cats, and long-term patients.
•Continuity of care after out-of-hours treatment; one owner describes the practice contacting them quickly once information came through from the emergency vet so they could take over treatment.
•Cat-focused provision, including a dedicated cat clinic opened in 2021.
•Advanced imaging with an on-site CT scanner.
•Veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

•Named staff mentioned by clients include Laura and Mandy at reception, Annie as a nurse, and Nastassja as a vet.
•Reviews also name Tash, Lucy and Rachel positively, without giving clear roles.
•Across the team, owners often highlight clear explanations, kindness, and a reassuring approach, especially for first-time pet owners and during follow-up after emergency care.

Reviews

Google rating: 4.8/5 from 353 reviews.

•Recent feedback is mostly very positive, with owners describing the clinic as friendly, caring, clean and welcoming, and praising gentle handling of animals.
•Communication is a recurring strength: reviewers mention clear explanations of treatment, follow-up plans, costs and available options.
•Some clients also highlight practical touches such as good parking, a large clean waiting area, and blankets and water bowls for dogs.
•A small number of recent reviews are more critical, including concerns about a test and products being pushed at a first visit, and one serious complaint about post-operative care, communication and referral decisions.

Reviews for Cheshire Pet Medical Centre (Sandbach) Winterley

Note: Showing the 10 most recent Google reviews out of 353 we track in total. Recent reviews may not be representative of overall sentiment.

Lemon Drop

1 month ago

I very rarely give a negative review to any business but unfortunately I have to give a negative review to Cheshire Pet Winterley because we had a traumatizing experience with them. Unfortunately, our dog had a lump and we had a couple of visits to the Cheshire Pet. Across our visits we had met 4 vets, majority of them are inexperienced. One vet suggested a completely wrong investigation, confirmed by her other colleague that it was a wrong suggestion. Their answers to our questions were always wishy-washy. To cut the story short, our dog had the lump taken out. 7 days later, her wound opened up and started seeping blood and fluid. We went to them immediately only to be dismissed that it would sort itself out. Blood and fluids were oozing from the wound at that point and no measures were done to address the wound breakdown. Our poor dog suffered the whole weekend. Two days later, on Monday, our dog was still in the same situation, we brought her back to them and we're told that the only option to her was to euthanize her! How come they dismissed our concern and then told us two days later that euthanasia was the only option!! I come from medical background, I challenged the vet regarding her clinical decision, instead of answering my questions, she tried to guild trip me and pushed the euthanasia option. I have a clear understanding of what has happened. It was a post-op wound complication. If someone does a procedure, they should have the competency to deal with the complications, if they don't, they should refer to appropriate specialist services. None of this has happened. Our dog bled a lot that night, we ended up going to an emergency vet hospital in Manchester at 2 am in the middle of the night. Thankfully, we met with a very skilled specialist and a very dedicated team in Manchester. We could see the huge difference in the care. After very physically and emotionally challenging couples of weeks for our poor dog and us, our dog's wound has healed and she is still with us. I give my one star review on the grounds of not being able to appreciate their own limitations and shortcomings, not being able to do timely referral, being dismissive and not having the professional attitude of accepting the responsibility when things go wrong (we do appreciate things can go wrong but it was the attitude and the way things were handled). We regret that we have registered with them in the first place!

beanshoot

Outstanding clinic, staff are brilliant and nothing is too much trouble

Andy

2 months ago

Marilyn Noblet

Very knowledgeable excellent staff very gentle with the animals very clean I have100 percent faith in them thank you for looking after my babies past and present xxx Marilyn 💕💕💕

J Law

3 months ago

Wonderful friendly place for our new pup, however we did feel that a costly test was pushed on us that was not really needed had we waited just 24 hours. We also felt as though the vet herself was taking the opportunity of our first visit to sell their health club, pet insurance and products instead of prioritising expert pet health care. Otherwise, very lovely place, great parking and large clean waiting area with blankets & bowls of water for dogs.

Julia Slater

Great, friendly and caring practise. Always clean and welcoming. Staff knowledgeable and explain actions taken and follow ups in full.

Alicia Rose

5 months ago

Leesa

6 months ago

Alison Hoyle

7 months ago

The staff were very polite and very caring

Simon Butcher

Been using Cheshire Pet for the last 19+ years and wouldnt go anywhere else. The Vets and support staff have always been totally caring and professional and go above and beyond.