Cheshire Pet Medical Centre (Sandbach) Winterley

We have our two cats registered at the Winterley Vets. Every time we go everything is explained well, options are given without pressure to follow the advice which can be difficult due to costs. All the staff are friendly and approachable from reception to surgery caring for us and our cats. We feel very fortunate to have this practice looking after us!

We have been with Cheshire Pets Winterley for many years. Good, empathetic receptionists are hard to find. Reception is normally the first and last contact for clients and how we are received reflects on the standard expected within the practice. We are always greeted with a smile, knowledge and professionalism.Dealing with the public isn't always easy and at times needs sensitivity is required. I'm sure that you know their worth and appreciate the job they do. You have an excellent team.

Very knowledgeable excellent staff very gentle with the animals very clean I have100 percent faith in them thank you for looking after my babies past and present xxx Marilyn 💕💕💕

The vets and staff are all great, friendly and knowledgeable. Nothing is to much trouble. We can strongly recommend Cheshire Pets.

Helen was very thorough with the health check that she carried out on my cocker-spaniel, using her experience to carry out the checks on a reluctant hound. We discussed a treatment and Helen outlined the options and she was both knowledgeable and personable. Thank you

I very rarely give a negative review to any business but unfortunately I have to give a negative review to Cheshire Pet Winterley because we had a traumatizing experience with them. Unfortunately, our dog had a lump and we had a couple of visits to the Cheshire Pet. Across our visits we had met 4 vets, majority of them are inexperienced. One vet suggested a completely wrong investigation, confirmed by her other colleague that it was a wrong suggestion. Their answers to our questions were always wishy-washy. To cut the story short, our dog had the lump taken out. 7 days later, her wound opened up and started seeping blood and fluid. We went to them immediately only to be dismissed that it would sort itself out. Blood and fluids were oozing from the wound at that point and no measures were done to address the wound breakdown. Our poor dog suffered the whole weekend. Two days later, on Monday, our dog was still in the same situation, we brought her back to them and we're told that the only option to her was to euthanize her! How come they dismissed our concern and then told us two days later that euthanasia was the only option!! I come from medical background, I challenged the vet regarding her clinical decision, instead of answering my questions, she tried to guild trip me and pushed the euthanasia option. I have a clear understanding of what has happened. It was a post-op wound complication. If someone does a procedure, they should have the competency to deal with the complications, if they don't, they should refer to appropriate specialist services. None of this has happened. Our dog bled a lot that night, we ended up going to an emergency vet hospital in Manchester at 2 am in the middle of the night. Thankfully, we met with a very skilled specialist and a very dedicated team in Manchester. We could see the huge difference in the care. After very physically and emotionally challenging couples of weeks for our poor dog and us, our dog's wound has healed and she is still with us. I give my one star review on the grounds of not being able to appreciate their own limitations and shortcomings, not being able to do timely referral, being dismissive and not having the professional attitude of accepting the responsibility when things go wrong (we do appreciate things can go wrong but it was the attitude and the way things were handled). We regret that we have registered with them in the first place!

Outstanding clinic, staff are brilliant and nothing is too much trouble

Very knowledgeable excellent staff very gentle with the animals very clean I have100 percent faith in them thank you for looking after my babies past and present xxx Marilyn 💕💕💕

Wonderful friendly place for our new pup, however we did feel that a costly test was pushed on us that was not really needed had we waited just 24 hours. We also felt as though the vet herself was taking the opportunity of our first visit to sell their health club, pet insurance and products instead of prioritising expert pet health care. Otherwise, very lovely place, great parking and large clean waiting area with blankets & bowls of water for dogs.