Cheshire Pet Medical Centre (Sandbach) Winterley

Cheshire Pet Medical Centre (Sandbach) Winterley is a multi-branch practice (Winterley and Elworth) with a dedicated cat clinic opened in 2021, and on-site facilities including a computed tomography (CT) scanner. Reviews repeatedly mention clear explanations of treatment plans and costs, plus follow-up after out-of-hours care (one owner says the team contacted them quickly after receiving details from the out-of-hours vet to take over treatment). A minority of feedback raises concerns about upselling: one recent reviewer felt a costly test and discussions about the practice’s health club, insurance and products were pushed during a first visit.

Services

• •General veterinary consultations and ongoing care (long-term clients mention using the practice for many years).
• •Continuity of care after out-of-hours treatment: owners describe the practice taking over a pet’s treatment promptly once information is received from the out-of-hours vet.
• •Cat-focused provision: the website describes a dedicated cat clinic (opened in 2021).
• •Advanced imaging: CT scanner listed on the website.
• •Veterinary nurse training facility (listed in the clinic’s structured data).

People

Named team members mentioned by reviewers include

• •Laura and Mandy (reception): referenced positively as part of a helpful front-of-house team.
• •Annie (nurse): named as part of the nursing team a reviewer felt built confidence.
• •Nastassja (vet): specifically named by a reviewer who praised the team’s professionalism and people skills.

What owners highlight in their interactions

• •Explanations and communication: reviewers describe staff explaining actions taken and follow-ups “in full,” and giving “clear information” about costs and options.
• •Support for first-time owners: one reviewer mentions staff answering “silly questions,” reassuring them when concerns were unfounded, and explaining costs from the outset.
• •Post–out-of-hours handover: one owner felt reassured by how quickly the practice contacted them to continue treatment after an emergency/out-of-hours visit.

Reviews

Google rating: 4.8 stars from 351 reviews. “”

• •Staff frequently praised for clear explanations, including treatment steps, follow-ups, and cost/options transparency.
• •Owners mention prompt follow-up after pets have been seen by an out-of-hours vet, with the practice taking over ongoing treatment.
• •Facilities and environment noted as practical for dogs: a “large clean waiting area,” with blankets and water bowls mentioned.
• •A contrasting theme: one recent reviewer felt a costly test was encouraged unnecessarily and that the first visit included strong sales focus on a health club/insurance/products rather than prioritising clinical care.