Dog & Cat Vets in Sutton Weaver

## Summary North West Veterinary Specialists Ltd is a specialist-led veterinary referral hospital (not described as part of a corporate group in the provided information). The website describes a multi-disciplinary service with facilities such as on-site MRI, operating theatres, recovery areas, and a dedicated diagnostic imaging team, providing care 365 days a year. In the latest reviews, owners repeatedly mention clear explanations before/during procedures, being kept updated while pets are in hospital (including promised call-backs), and a supportive front-desk team during stressful visits. A small number of reviews raise admin/follow-up issues, such as difficulty securing a check-up appointment or waiting on written reports. ## Services Based on the website summary and reviews, the clinic provides referral-level diagnostics and treatment including: - **Neurology & neurosurgery** (IVDD surgery is specifically mentioned in reviews). - **Orthopaedic surgery** (the website notes TPLO cases; a fixed-price TPLO is advertised—see Pricing). - **Soft tissue surgery** - **Internal medicine** - **Oncology** - **Anaesthesia & analgesia** - **Diagnostic imaging**, including **on-site MRI** - **Veterinary physiotherapy** - **Nursing care** and in-hospital recovery areas Other capabilities evidenced in reviews: - **Multiple tests/investigations** with vets talking owners through results and next steps, including repeat explanations when owners are upset or overwhelmed. - **In-hospital updates while pets are admitted**, including phone updates and, in one review, photos shared during a puppy’s stay. The clinic is also listed in the structured data as a **Veterinary Nurse Training facility**. ## Pricing - **TPLO fixed price:** **£4,350** (as stated on the website summary snippet: “New Fixed Price - £4,350”). ## People Named team members mentioned in the latest reviews: - **Chantal (vet)** — described as clearly explaining tests and being willing to repeat information and answer questions when an owner was upset. - **Neringa** — performed surgery for **IVDD**; the owner highlighted that she explained what would happen before the operation. - **Matt (surgeon)** — credited with successfully fixing a dog (“certainly fixed Roxy up”), though the same review reports difficulty arranging a later check-up. - **Selena** — described as kind, non-judgemental and thorough; explained the plan in an easy-to-understand way, and was noted for being supportive with a reactive dog. - **Gaynor (reception)** — welcomed an owner with a hug and a cup of tea during an emergency visit with a young puppy. - **Luca** — mentioned as part of the team providing updates during a puppy’s stay, including sharing photos. ## Reviews **Google rating: 4.8 stars from 586 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Clear, thorough communication:** multiple owners describe vets “talking through everything,” explaining procedures step-by-step, and answering questions (including repeating explanations when needed). - **Frequent updates during hospital stays:** owners mention being kept informed, receiving calls when promised, and (in one case) receiving photos while their puppy was hospitalised. - **Support during emotional situations:** several reviews mention staff offering reassurance in the moment (including hugs from reception when owners were distressed). - **Specialist case types appearing in reviews:** IVDD surgery is specifically referenced; other reviews discuss “various tests” and ongoing investigations/treatment plans. - **Some follow-up/admin friction:** one review reports it was “diabolical” trying to get a check-up appointment after surgery; another mentions chasing a copy of a report (noted as under a week at the time of writing).