Winsford Veterinary Surgery – Vets in Winsford
Clinic Overview
Winsford Veterinary Surgery is part of the Willows Vet Group and states it holds RCVS Small Animal Practice accreditation. Based on its own website, it’s set up for routine small‑pet care (dogs, cats and rabbits) with nurse clinics, and it also describes out‑of‑hours emergency cover 365 days a year via Willows Veterinary Hospital, plus access to Oakwood Veterinary Referrals for specialist treatment.
Review signals are mixed, and there’s a notable data-quality issue: several of the latest written reviews available to us appear to describe a human medical/dental practice (e.g., tooth extraction, blood results, blood pressure), which conflicts with the clinic being a veterinary surgery—so those comments may not be about this practice.
Services
From the clinic website summary and structured data, the practice mentions
- •Routine vaccinations
- •Neutering
- •Check-ups
- •Nurse clinics
- •Out-of-hours emergency care (365 days a year), with emergency care provided at Willows Veterinary Hospital
- •Referral access to Oakwood Veterinary Referrals for specialist treatment
- •Species treated: dogs, cats, rabbits
- •Veterinary Nurse Training facility (listed in clinic data)
People
Named individuals appear in the latest reviews available to us, but (as noted) multiple reviews read like they relate to a human medical practice rather than a veterinary clinic
- •Hannah (reception) is described by one reviewer as welcoming and arranging a same-day appointment.
- •“Keysha” (reception) is described by one reviewer as polite, but the same review complains they were told to chase blood results themselves because staff were too busy.
- •Dr Preston is praised in one review for listening and being welcoming; another review complains of being rushed and includes critical personal remarks.
- •Dr Burgess is described by one reviewer as the only decent staff member, but “always off” (per that reviewer).
Reviews
Google rating: 3.5 stars from 37 reviews.
- •Conflicting experiences with access and admin: one reviewer says appointments are available in a reasonable time and prescriptions are handled efficiently; others complain about delays and feeling dismissed when asking for follow-up.
- •Reception desk experiences vary sharply: examples range from “very welcoming” and arranging a same-day slot, to complaints about being told to do results follow-up themselves.
- •Possible review mismatch: multiple reviews discuss tooth extractions/cavities, blood results, and blood pressure, which do not clearly align with a veterinary service—suggesting some reviews may refer to a different type of practice.
Special Services
Animals Treated at Winsford Veterinary Surgery
Animals We Treat
Animal type information not yet available for this clinic.
Pricing at Winsford Veterinary Surgery
Opening Hours – Winsford Veterinary Surgery
Opening Hours
Hours
Reviews for Winsford Veterinary Surgery
Note: Showing the 5 most recent Google reviews out of 37 we track in total. Recent reviews may not be representative of overall sentiment.
Donna Dewsbury
3 weeks ago
Frank M
2 months ago
Mrs Brown
7 months ago
Gabara Ana
5 months ago
I went with my 8 yrs old child to have his lower molar removed becouse he had a big cavity and in the past had pain ,they also through about removing the permanent upper tooth that didn't bother him at all, it only needed to be cleaned and he had a small cavity that hadn't even reached the nerve.Now my chid is disappointed and doesn't want to go for a second extraction. They don't want to repair any cavity
Gabara Ana
8 months ago
I went with my 8 yrs old child to have his lower molar removed becouse he had a big cavity and in the past had pain ,they also through about removing the permanent upper tooth that didn't bother him at all, it only needed to be cleaned and he had a small cavity that hadn't even reached the nerve.Now my chid is disappointed and doesn't want to go for a second extraction. They don't want to repair any cavity
Rainbow langdale-smith
a year ago
Lovely staff, good services
Andrei
a year ago
Lovely receptionist Keysha or something like that. I’ve asked if they could follow up some blood results I’ve had 4+ weeks ago and she said I can do that myself as they have too much to do. I guess writing an email takes them too long. Lovely support.
chris webb
2 years ago
Seriously can't fault this practice in the 2 years we have been with them. Can always get an appointment within a reasonable time . Prescriptions sorted efficiently. Routine health checks sorted and got me on appropriate self care and medication with a review. Phone answered quickly . Bravo and keep up the good
Paul
2 years ago
Fist visit to this Practice. I spoke to Hannah on reception who was very welcoming and ensured I had an appointment the same day. Excellent patient service. Thanks Hannah I then met my new fav Dr Preston. Very welcoming with a smile and a sense of humor. ( needed one, with the list I had) Listened to my concerns. Again, excellent. Thanks Dr Preston I was then handed over to Pete who completed all the checks regards to my BP, bloods etc. excellent. Thanks Pete My personal experience was excellent, I thought I walked into BUPA! Overall: From start to finish, excellent. 10/10 for the ‘A team above’ Thank you 😃
Damian Toner
2 years ago
Worst doctors I have ever been registered with I wouldn't recommend them to anyone, the receptionists are the worst of a bad bunch they are just plain bone idol. The only decent staff member in this place is dr Burgess but hes always off, dr Preston is stuck up her own arse and is always trying to rush you when you've been waiting weeks for an appointment. Absolute joke of a practice I would give it a 0 star rating if I could.
