Chester Caldy Vets4Pets Ltd

- Recent feedback is mostly very positive, with many owners praising the team’s kindness, patience and clear communication during both routine visits and more serious health problems. - Several reviews highlight calm, gentle handling of nervous pets, including anxious nail-trim appointments, a shy cat with repeated visits, and a very elderly cat needing an urgent appointment. - Owners also mention good continuity of care and follow-up, including detailed explanations of treatment options, help with insurance claims, and a post-dental check-in call.

Chester Caldy Vets4Pets Ltd is part of the Vets4Pets group. The practice presents itself as a modern, well-equipped clinic with separate cat and dog areas, separate wards, and on-site hospital facilities including isolation. Recent feedback is largely very positive, with owners often highlighting clear explanations, kind handling of anxious pets, and thoughtful follow-up after treatment, although one reviewer reported a rushed first appointment and dissatisfaction over a £60 cancellation fee.

Services

•General veterinary care: routine consultations, health checks, vaccinations, flea and worm treatment, and preventive care for dogs, cats, rabbits and other small pets. Recent reviews mention puppy and kitten checks, vaccinations, and ongoing care for older and long-term patients.
•Nurse clinics and handling support: nail trims, ear cleaning, and other nurse-led appointments. Reviews particularly praise patient handling for anxious pets during repeat nail-trimming visits.
•Dentistry: dental treatment is offered, and one owner specifically mentioned follow-up contact after their dog’s dental procedure.
•Diagnostics and monitoring: website-listed facilities include in-house laboratory testing, blood pressure monitoring, digital X-ray, ultrasound, ECG and echocardiography. Reviews also mention pets going in for bloods and tests.
•Surgery and hospital care: operating theatre, orthopaedics including cruciate surgery, keyhole surgery, ear surgery, hospital ward facilities, and isolation. A recent review also mentions emergency surgery.
•Species-specific facilities: separate dog and cat waiting areas, separate wards, and a separate cat consult room.
•Advanced and referral services: dermatology, cardiology, cancer treatment including chemotherapy, blood transfusions, and surgery referrals.
•Rabbit, small mammal and exotics care: rabbit medicine and testing, small mammal medicine and surgery, with reviews also mentioning care for rabbits and a tortoise.
•Acupuncture: listed by the practice and also mentioned in reviews, including its use for a rabbit with mobility problems after medication trials.
•Other services: microchipping, prescriptions, and pet travel documents such as animal health certificates.
•Out-of-hours care: when the practice is closed, support is via a support line, with out-of-hours care provided by MiNight Vet Chester/Wirral.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews give a mixed picture on cost communication: some owners say options, pros and cons, and prices were explained clearly before treatment decisions, while one reviewer reported being unhappy about a £60 cancellation fee that they felt was not made clear enough.

People

•Dr Filiz is the most frequently praised named vet in recent feedback. Owners describe her as kind, thorough and attentive, especially for cats with ongoing health issues, a rabbit mobility case involving acupuncture, and a dog’s dental treatment followed by a check-in call.
•Toshi, Amy and Emma are also named positively by a long-term client, who says they have been consistently helpful over several years and clear about treatment options, likely outcomes and pricing.
•Lynsey is mentioned in both positive and negative contexts: one owner appreciated her help arranging an urgent appointment quickly, while another named her during a complaint about the cancellation fee.
•The nursing, reception and wider team are regularly described as friendly, patient and compassionate, particularly with anxious dogs, shy cats, kittens at vaccination visits, and owners during euthanasia.

Reviews

Google rating: 4.7/5 from 198 reviews.

•Recent feedback is mostly very positive, with many owners praising the team’s kindness, patience and clear communication during both routine visits and more serious health problems.
•Several reviews highlight calm, gentle handling of nervous pets, including anxious nail-trim appointments, a shy cat with repeated visits, and a very elderly cat needing an urgent appointment.
•Owners also mention good continuity of care and follow-up, including detailed explanations of treatment options, help with insurance claims, and a post-dental check-in call.
•The main negative note is a complaint about a rushed new-patient appointment and a £60 cancellation fee that the reviewer felt had not been made sufficiently clear.

Reviews for Chester Caldy Vets4Pets Ltd

Note: Showing the 10 most recent Google reviews out of 198 we track in total. Recent reviews may not be representative of overall sentiment.

stephen osgood

2 months ago

Faultless very helpful with one of our pets that had to have emergency surgery, very friendly. My dog loves his visits for his checks. Would highly recommend this vets to anyone

Theresa

3 months ago

Hiolette

Took our sweetest Lilo in today and were extremely nervous as it was her first vet visit in a while and she's 21! The staff were absolutely brilliant, answered all of our questions and were so kind and patient with us! Even on the phone, we were helped by Lynsey and the team, helping us make an urgent appointment in such quick time. Thank you so much guys!

Lauren Downard

4 months ago

I'd just like to say a public thank you to the wonderful staff at Vets4Pets Chester Caldy for always making myself, my partner and our shy little cat (Roberta) feel welcome. She had a lot of health concerns, so we were regulars at the practice, and we were always treated with respect no matter how minor or major the issue was. When Roberta got put down, the staff were so lovely and gave me time to grieve before, during and after the euthanasia process. I couldn't have asked for better people to look after my little lady. I will be back if/when I get another cat :)

ruken agachanli

We often take our three cats to this vet and we’ve been really happy with the care. Dr Filiz has been especially kind, attentive and thorough. Two of our cats have needed frequent visits due to injuries and ongoing health issues, and she has always taken the time to explain things clearly and guide us on the next steps. Overall, we’d definitely recommend this practice.

Dawn Coe

I cannot recommend this surgery more, my 5 year old pug is horrendous at having her nails trimmed, she has the same 2 very patient nurses each time who take time & care with a very anxious & wriggly little dog- I have had previous bad experiences elsewhere but this surgery genuinely care .

Caroline

5 months ago

Very dissatisfied with our encounter with Vets for Pets. Took our dog for a new patient health check. The vet rushed through the appt & didn’t seem to have the notes. We decided to register elsewhere only to be told on top of what we had paid already, there would be a £60 cancellation fee. I spoke to Lynsey & said despite this being in the small print, customers need to be made aware of this.

Rachel H

9 months ago

Our pets (cats, tortoise and rabbits) have been patients at this practice for many years. The vets, nurses and reception staff are always very professional, but patient and kind. Recently Filiz has been treating our 7 year old rabbit for mobility issues. Having tried various medicines Filiz suggested a course of acupuncture. It was very evident that Filiz was knowledgable - in between treatments she consulted with other professionals using acupuncture and looked research to support her treatment. Filiz is a very kind and gentle professional - I found her approach reassuring and instilled a sense of confidence. Filiz didn’t make any promises about how successful the acupuncture would be, but I am currently sat in the garden watching Mossy running around …. I would highly recommend this practice. All of the staff are kind and compassionate, giving guidance and advice with animal welfare at the heart of everything they do. They have cared for all our pets beautifully. (oh and definitely give acupuncture a try!)

Jess C

11 months ago

We left another vets as we weren't happy, and we have always been glad we did. Excellent, kind and compassionate service. We have always felt that we have been given information, options and supportive care for our pets. Would highly recommend.

MERVE TÜRKÖZ

We’re so grateful for the amazing care our dog Coco received from Miss Filiz. She handled his recent dental treatment with such professionalism and kindness. What truly touched us was that she called afterwards just to check how Coco was doing — it showed how genuinely caring she is. It’s rare to find someone who treats animals (and their humans!) with so much heart. Thank you, Miss Filiz — you’re the best vet we could ever ask for!