Chester Caldy Vets4Pets Ltd

Chester Caldy Vets4Pets Ltd is part of the Vets4Pets group. The practice presents itself as a modern, well‑equipped clinic with separate cat/dog areas and on-site hospital facilities (including isolation). In the latest reviews available, owners most often mention clear explanations and options (including discussing pros/cons and prices before next steps), thoughtful handling of anxious pets during nurse-led procedures like nail trims, and follow-up contact after treatment (a post‑dental check-in call was specifically described).

Services

Based on the website summary and recent reviews, the practice offers/mentions

•General consults and preventive care: health checks, vaccinations, flea and worm treatment.
•Nurse clinics: nail trimming (owners describe repeated visits with the same nurses for an anxious dog), ear cleaning.
•Dentistry: dental treatment is mentioned in a review; dentistry is listed on the website.
•Diagnostics and monitoring (website-listed): in-house laboratory work (haematology/biochemistry), blood pressure monitoring, digital X-ray, ultrasound, ECG and echocardiography.
•Surgery and referral capabilities (website-listed): operating theatre, orthopaedics (including cruciate surgery), keyhole (laparoscopic) surgery, ear surgery; surgery referrals.
•Hospitalisation and infection control (website-listed): hospital ward and isolation unit; separated dog/cat wards and waiting areas, plus a separate cat consult room.
•Dermatology and cardiology (website-listed).
•Cancer care (website-listed): chemotherapy & cancer treatment.
•Blood transfusions (website-listed): blood transfusion and “in-house blood transfusions”.
•Rabbit and small mammal care (website-listed and review-supported): rabbit medicine/testing and small mammal medicine/surgery; one owner described acupuncture being used for a rabbit’s mobility issues.
•Acupuncture (website-listed and review-supported): described in a review as proposed after trying medications, with the vet consulting other professionals and looking at research between sessions.
•Microchipping and prescriptions (website-listed).
•Pet travel documents (website-listed): pet passport / animal health certificate.
•Out-of-hours arrangements (website-listed): when the practice is closed, advice/support is via a support line, with out-of-hours care provided by MiNight Vet Chester/Wirral.
•Emergency veterinary services: listed in the structured clinic data as “Emergency veterinary services (24/7 or extended hours)” (no further detail provided in the inputs).
•Veterinary Nurse Training facility: listed in the structured clinic data.

Pricing

•One reviewer reports being told there would be a £60 cancellation fee when attempting to register elsewhere after a new-patient health check, and said it was in the small print.

People

•Dr Filiz (vet) is repeatedly named for taking time to explain conditions and next steps for cats with ongoing issues/injuries, and for a rabbit mobility case where acupuncture was suggested after medication trials. The same owner describes her as consulting other professionals and looking at research between treatments, and another owner says she phoned after a dog’s dental treatment to check recovery.
•Toshi, Amy and Emma (vets) are named by a long-term dog owner as consistently helpful over several years. That reviewer highlights that the team breaks down options ahead of time, including pros/cons and prices, and helps with insurance claims.
•Nursing team: one review describes returning for nail trims because the same two nurses are “very patient” with an anxious, wriggly dog; another review mentions a smooth vaccination visit for a kitten and staff staying calm despite persistent meowing.
•Lynsey is named in a complaint review about the cancellation fee; the reviewer’s key point was that they felt customers should be explicitly informed, not just via small print.

Reviews

Google rating: 4.7 stars from 195 reviews. “”

•Explanations and shared decision-making: owners describe vets taking time to explain and guide next steps, and one review specifically mentions discussing options with pros/cons and prices before proceeding.
•Calm handling of anxious pets: repeated mentions of patient nurse-led nail trims for an anxious dog; other examples include ear cleaning and vaccinations where owners felt their pets stayed at ease.
•Follow-up and continuity: a post-dental check-in call is described; another owner notes being regular visitors for a cat with multiple health concerns and feeling consistently respected.
•Compassion around end-of-life care: one owner describes being given time to grieve before/during/after euthanasia and feeling supported through the process.
•Negative experience flagged: one recent reviewer reports a rushed new-patient appointment and an unexpected £60 cancellation fee (described as being in small print), which they felt should have been made clearer.

Reviews for Chester Caldy Vets4Pets Ltd

Note: Showing the 5 most recent Google reviews out of 195 we track in total. Recent reviews may not be representative of overall sentiment.

Lauren Downard

in the last week

I'd just like to say a public thank you to the wonderful staff at Vets4Pets Chester Caldy for always making myself, my partner and our shy little cat (Roberta) feel welcome. She had a lot of health concerns, so we were regulars at the practice, and we were always treated with respect no matter how minor or major the issue was. When Roberta got put down, the staff were so lovely and gave me time to grieve before, during and after the euthanasia process. I couldn't have asked for better people to look after my little lady. I will be back if/when I get another cat :)

ruken agachanli

We often take our three cats to this vet and we’ve been really happy with the care. Dr Filiz has been especially kind, attentive and thorough. Two of our cats have needed frequent visits due to injuries and ongoing health issues, and she has always taken the time to explain things clearly and guide us on the next steps. Overall, we’d definitely recommend this practice.

Dawn Coe

a week ago

I cannot recommend this surgery more, my 5 year old pug is horrendous at having her nails trimmed, she has the same 2 very patient nurses each time who take time & care with a very anxious & wriggly little dog- I have had previous bad experiences elsewhere but this surgery genuinely care .

Caroline

3 weeks ago

Very dissatisfied with our encounter with Vets for Pets. Took our dog for a new patient health check. The vet rushed through the appt & didn’t seem to have the notes. We decided to register elsewhere only to be told on top of what we had paid already, there would be a £60 cancellation fee. I spoke to Lynsey & said despite this being in the small print, customers need to be made aware of this.

Rachel H

5 months ago

Our pets (cats, tortoise and rabbits) have been patients at this practice for many years. The vets, nurses and reception staff are always very professional, but patient and kind. Recently Filiz has been treating our 7 year old rabbit for mobility issues. Having tried various medicines Filiz suggested a course of acupuncture. It was very evident that Filiz was knowledgable - in between treatments she consulted with other professionals using acupuncture and looked research to support her treatment. Filiz is a very kind and gentle professional - I found her approach reassuring and instilled a sense of confidence. Filiz didn’t make any promises about how successful the acupuncture would be, but I am currently sat in the garden watching Mossy running around …. I would highly recommend this practice. All of the staff are kind and compassionate, giving guidance and advice with animal welfare at the heart of everything they do. They have cared for all our pets beautifully. (oh and definitely give acupuncture a try!)

Jess C

4 months ago

We left another vets as we weren't happy, and we have always been glad we did. Excellent, kind and compassionate service. We have always felt that we have been given information, options and supportive care for our pets. Would highly recommend.

MERVE TÜRKÖZ

We’re so grateful for the amazing care our dog Coco received from Miss Filiz. She handled his recent dental treatment with such professionalism and kindness. What truly touched us was that she called afterwards just to check how Coco was doing — it showed how genuinely caring she is. It’s rare to find someone who treats animals (and their humans!) with so much heart. Thank you, Miss Filiz — you’re the best vet we could ever ask for!

kevin li

The vet, nurses, and receptionists are all very friendly and very helpful. Have brought my kitten for a vaccination, and it went very smoothly, although Bamboo (kitten's name) just keeps meowing. Thankfully, the vets, nurses, and receptionists are all kind and haven't been affected by him and aren't mad at him. Overall experience is very great.

Jessica Wiles

7 months ago

Fantastic customer service. Thorough with their work and very friendly, patient staff. I recently took my puppy for a health check, ear cleaning, nail cutting, flea and worm treatment and vaccination. My puppy was at ease throughout and the staff answered all my questions. I genuinely felt the staff really cared about my puppy. This was very assuring. Thank you 🙏

Thomas Stephens

11 months ago

We've unfortunately been to this branch quite a lot for our dog Posie, however the staff there couldn't be better. Everyone we've dealt with over the last three or so years has been exceptional and friendly. Posie is quite popular and we often hear a happy reception when she's taken into the back for bloods or tests. They always do everything they can and even help with insurance claims. They break down options ahead of time and discuss the pros, cons and prices which is really helpful to get a clear picture of next steps. Toshi, Amy and Emma have been wonderful vets but everyone there is always great (we've just interacted with them the most!). Really appreciate the care they take with her and have no qualms going back or recommending them.