Chester Caldy Vets4Pets Ltd – Vets in Chester
Clinic Overview
- Recent feedback is mostly very positive, with owners praising the team for being kind, patient and reassuring with nervous pets, very elderly animals, and owners facing difficult decisions. - Several reviews highlight clear, honest communication: owners say the team explains options well, is straightforward about what is and is not likely to help, and follows up thoughtfully after treatment. - There are also positive comments about access and continuity of care, including urgent appointments, Sunday out-of-hours help, long-term support for pets with ongoing health issues, and friendly service from vets, nurses and reception staff.
Services
- •General veterinary care: routine consultations, health checks, vaccinations, flea and worm treatment, and preventive care for dogs, cats, rabbits and other small pets. Recent reviews mention kitten care, ongoing treatment for older pets, and support for long-term health problems.
- •Nurse clinics and handling support: nail trims, ear cleaning, and other nurse-led appointments. Reviews particularly praise the patient handling of anxious dogs during repeat nail-trimming visits.
- •Dentistry, diagnostics and monitoring: dental treatment is offered, alongside in-house laboratory testing, blood pressure monitoring, digital X-ray, ultrasound, ECG and echocardiography. Recent feedback also mentions blood tests, repeat checks, and treatment for severe gingivitis and ear disease.
- •Surgery and hospital care: operating theatre, orthopaedics including cruciate surgery, keyhole surgery, ear surgery, hospital ward facilities, and isolation. Reviews also refer to emergency surgery and out-of-hours Sunday care.
- •Cat, rabbit, small mammal and exotics care: the clinic lists rabbit medicine and testing, small mammal medicine and surgery, and care for exotics. Owners specifically mention care for cats, rabbits and a tortoise, as well as a separate cat consult room and separate cat and dog waiting and ward areas.
- •Advanced and additional services: dermatology, cardiology, cancer treatment including chemotherapy, blood transfusions, surgery referrals, acupuncture, microchipping, prescriptions, and pet travel documents such as animal health certificates. Reviews mention acupuncture for a rabbit with mobility problems and sensitive support when a cat developed rapid cancer.
- •Out-of-hours arrangements: when the practice is closed, support is via a support line, with out-of-hours care provided by MiNight Vet Chester/Wirral.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews give a generally positive picture on cost communication, with some owners praising the practice for being straightforward and not pushing treatments they did not think would help, though one reviewer was unhappy about a £60 cancellation fee they felt had not been made clear enough.
People
- •Dr Filiz is the most frequently praised named vet. Owners describe her as kind, thorough and attentive, with examples including ongoing cat care, a rabbit mobility case involving acupuncture, and treatment for a painful ear infection followed by check-up care.
- •Emma is mentioned positively by a long-standing client, who says she and her team make time for last-minute appointments.
- •Amy and Anna are singled out positively as veterinary nurses, especially for friendly, patient support during a kitten’s treatment.
- •Sandra is mentioned warmly as part of the reception team, and Lynsey is named both for helping arrange an urgent appointment quickly and in a complaint about the cancellation fee.
- •Toshi is also named positively by a long-term client, and the wider nursing, reception and clinical team are often described as kind, patient and compassionate with anxious pets and owners.
Reviews
Google rating: 4.7/5 from 207 reviews.
- •Recent feedback is mostly very positive, with owners praising the team for being kind, patient and reassuring with nervous pets, very elderly animals, and owners facing difficult decisions.
- •Several reviews highlight clear, honest communication: owners say the team explains options well, is straightforward about what is and is not likely to help, and follows up thoughtfully after treatment.
- •There are also positive comments about access and continuity of care, including urgent appointments, Sunday out-of-hours help, long-term support for pets with ongoing health issues, and friendly service from vets, nurses and reception staff.
- •The main negative note remains a complaint about a rushed new-patient appointment and a £60 cancellation fee that the reviewer felt was not explained clearly enough.
