Avoid at all costs, from phone call to say come and say goodbye to your dog only, then 5 mins later calling to say wrong dog. Customer service is really bad and not compassionate in anyway.
Had our first visit to the MinightVet Chester today. From the initial phone call made, to being greeted by reception & being seen by the vet was excellent service.
Didn’t get the vets name but he was lovely. If he reads this he seen to Merlo. Thank you to all for putting our minds at rest. ☺️
A week ago my dog, Indie, injured her eye. I was very worried about her and didn't want to wait until the next morning, so I arranged an emergency appointment with MiNightVet. The staff, and their quick response and kindness, do deserve 5 stars. However, what matters most to me is the actual diagnosis and treatment received. The lovely young vet I saw completely missed the long scratch at the base of Indie’s eye, which was identified when I took her afterwards to my usual vets. The scratch has caused a deep ulcer and my dog is clearly in pain with it. She has now had to have an emergency referral to specialist eye vets in Warrington. Something that could most likely have been prevented had the scratch/ulcer been spotted and treated appropriately. And being charged £336.75 for a pointless appointment and false reassurance just adds insult to injury.
Absolutely incredible!
Rushed our little bunny down there and from the first second, they were amazing.
Cant thank them enough for all they did ❤️
Many thanks to Silvia Rosini who looked after my poor cat Nero after a car accident in the weekend. Nero is now at home recovery well after surgery. I will be forever thankful!
Sadly a terrible experience at this practice. Had to take our family dog here as he was lame with extreme pain.
Following extensive treatment and cost, we were advised to have a CT for him costing £4500 and that we would need to decide by 11:30am as the scanning technician would be leaving site. I asked what the CT was looking for and the vet advised it was neurological deficits. I asked for time to think about this and used this as an opportunity to get other quotes. The practice then called back at 4:30pm to strongly advise a CT scan and that “luckily” the technician was still on site.
We were abroad having these difficult conversations so flew home immediately to make a care plan for our little one. When we arrived, we could see he was in terrible shape and I asked the vet if his pain could be managed at home to which they said no. His pain could only be managed in the inpatient area with heavy sedation. I asked the vet what our options were and was told it was time to say goodbye.
The vet couldn’t answer my question as to why, if his pain was so bad I was pressured into a CT scan at huge sums of money for the only option to be euthanasia.
We were given 15 minutes to say goodbye and passed a leaflet on cremation.
His eyes hadn’t been cleaned whilst he was in the inpatient area and he hadn’t been brushed, so upsetting to see him like that.
The lack of empathy at the point of goodbye was palpable and can only recommend you avoid this practice entirely if you ever need a vet. They’re not caring and pets are not their priority, money is. This experience remains devastating and the guilt of our lovely dog spending his final days here is devastating.
We found a local guy to support us with private cremation without mass animals in too. 5* service.
Shockingly, 2 months later, I received an email hoping our pet had fully recovered….no words!
Avoid MiNighvet at all costs. Money mad and lacking basic compassion and kindness for animals and their families.
This weekend for the first time we attended Chester-gates Veterinary Specialist Team with our gorgeous boy Tobi, working cocker spaniel.
We would like to give a huge shout out
for the outstanding care we received.
From the moment we arrived, we were treated with such compassion, professionalism, and reassurance during an extremely stressful time.
A special thank you to Craig McCarthy, who was so calm and kind, took the time to explain everything clearly, and made sure we felt supported throughout. Craig went above and beyond with his care and empathy, and his dedication and skills gave us lots of reassurance.
We would also like to acknowledge Mel who we met with Tobi the Saturday night and the wider nursing and reception team, who were attentive, gentle, and truly caring.
It was clear that everyone involved genuinely cared about both Tobi and us as owners. We are incredibly grateful for the expertise, kindness, and professionalism shown, and I would not hesitate to recommend this service to anyone needing emergency veterinary care.
Thank you once again
Wishing you all a wonderful Christmas 🎄
Liz Tobi and family
i wouldn’t recommend this place to anyone. i took my bunny is at 5:45pm on 24/08/2025 and said i think she may have gi stasis because she isn’t eating very much but i said she’s completely different from the last time she had it so im not sure if that’s what it is. after only checking her temp and stomach sounds and telling em her stomach seems to be moving fine, the vet injected her with 3 injections without further examination. i’m not a vet so what i thought was wrong with her was just a guess. i took her home and 2 hours later i noticed she was very lethargic and shaky so i rang up and asked if that was anything to do with her injections, and the phone was passed to the vet so i could ask her. she said it wasn’t but that she would just be exhausted from being in pain and not sleeping. my baby died at 10:47 that night. 41 minutes after ringing for advice. if they knew what they were doing and told me to bring her down my sweet girl would probably still be with me right now. to make things worse when i was on my way to the vet i noticed she had gone and when i got there they said they tried to resuscitate her and were unsuccessful and gave me a room to sit with her, they said i can stay as long as i need. 15 minutes later i was sent on my way. i got to take her with my but i got no further support and im horrified with how they handled everything. the vet had no clue what she’s doing. i hope you know how much heartbreak you have caused me. a seriously awful place do not take ur pets here. rest easy my sweet girl ☹️❤️
i wouldn’t recommend this place to anyone. i took my bunny is at 5:45pm on 24/08/2025 and said i think she may have gi stasis because she isn’t eating very much but i said she’s completely different from the last time she had it so im not sure if that’s what it is. after only checking her temp and stomach sounds and telling em her stomach seems to be moving fine, the vet injected her with 3 injections without further examination. i’m not a vet so what i thought was wrong with her was just a guess. i took her home and 2 hours later i noticed she was very lethargic and shaky so i rang up and asked if that was anything to do with her injections, and the phone was passed to the vet so i could ask her. she said it wasn’t but that she would just be exhausted from being in pain and not sleeping. my baby died at 10:47 that night. 41 minutes after ringing for advice. if they knew what they were doing and told me to bring her down my sweet girl would probably still be with me right now. to make things worse when i was on my way to the vet i noticed she had gone and when i got there they said they tried to resuscitate her and were unsuccessful and gave me a room to sit with her, they said i can stay as long as i need. 15 minutes later i was sent on my way. i got to take her with my but i got no further support and im horrified with how they handled everything. the vet had no clue what she’s doing. i hope you know how much heartbreak you have caused me. a seriously awful place do not take ur pets here. rest easy my sweet girl ☹️❤️
We contacted MiNight Vets after our 10 week old puppy was struggling to breathe. They asked us to bring him in where we were rapidly seen by Faye and Louise who were absolutely lovely. He was really poorly but the team looked after him so well and kept us updated throughout the evening and night. After some fast treatment, scans and nurse cuddles, little Brian is now back home and well with his big sister! Thank you :)
