Flookersbrook Veterinary Surgery

- Many owners praise the team’s manner, describing staff as lovely, professional, informative, patient and reassuring during consultations. - Positive reviews mention strong outcomes in urgent and complex cases, including dogs said to have been saved in emergencies, successful surgery, and supportive care for older pets. - Several owners also speak highly of compassionate handling during difficult moments, including surgery, serious illness and euthanasia.

Services

•General veterinary care for a broad range of pets: the practice lists cats, dogs, birds, rabbits, ferrets, fish, small pets and other exotic pets.
•Preventive and routine care: vaccinations and prescription-only medicines are listed, and reviews also mention check-ups, puppy first visits and weight checks.
•Urgent and more serious treatment: reviews mention emergency appointments, rapid diagnosis, surgery for a foxtail seed in a dog’s paw, and treatment in severe or life-threatening cases.
•Surgery and follow-up care: recent feedback includes a cat having an eye removed and a dog undergoing paw surgery, with positive comments about support through the process.
•End-of-life care: several reviews discuss euthanasia appointments, with some owners praising the kindness, explanations and support given to them and their pets.
•Ongoing support: clients have access to 24/7 advice and support through the VidiVet app.

Pricing

A very limited amount of published pricing suggests the clinic may sit above average, but this is based on very few comparable services. Review comments on cost are mixed: some owners describe pricing as reasonable, while one recent reviewer felt a short tick-removal appointment was expensive.

People

James and Sandra are both named in reviews. Long-standing clients describe James as experienced, compassionate and knowledgeable, though one recent reviewer was strongly critical of their consultation with him. Sandra is praised very warmly by one owner who brought in two rats, and reviews also regularly describe the wider team as kind, professional, patient and supportive.

Reviews

Google rating: 4.2/5 from 213 reviews. Recent feedback is mixed, with far more positive comments than negative ones in the latest written reviews, but some serious complaints are also present.

•Many owners praise the team’s manner, describing staff as lovely, professional, informative, patient and reassuring during consultations.
•Positive reviews mention strong outcomes in urgent and complex cases, including dogs said to have been saved in emergencies, successful surgery, and supportive care for older pets.
•Several owners also speak highly of compassionate handling during difficult moments, including surgery, serious illness and euthanasia.
•Negative comments focus on pricing in one short appointment, waiting around for a vet with questions left unanswered, and one very serious complaint about a consultation that the owner believed missed a spinal problem.

Reviews for Flookersbrook Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 213 we track in total. Recent reviews may not be representative of overall sentiment.

Maria Roberts

2 months ago

Took our super-senior cat Katy to Flookersbrook Vets this afternoon, we couldn’t be happier, the vet and veterinary assistant were both lovely, professional, informative and so patient and reassuring, Katy cat now back home and calm, Thank you!

J A Ground & garden care

Would recommend questioning there pricing before booking. Took our dog to have a tick removed which 2 other vets in chester said £30 but would have to wait till following day. Took her flookers for a 6/7 minute appointment of £58.50 is quite astonishing really which she only gained a Tik removed and no check over within the consultation. They say it’s for the love of animals i should have been alarmed when reading previous reviews. Feel scammed completely. Never once left a bad review so genuine when under my buisness name

pio francesco cocco

Unfortunately we had to get a surgery for our dog sue to a foxtail seed in the paw. Everything went very well and the staff was great. We were here for holidays and so it was not our usual vet, but we received a great service.

Erin Robson

4 months ago

Amazing experiance with Sandra when I brought my 2 rats in for a check up, very informative and reassuring, could not have asked for a better experiance. Very clean with attentive staff and reasonable pricing.

Hannah Stafford

6 months ago

I had a little tabby cat called Lynx, she had to have her eye removed here and then sadly put to sleep. The entire process and team could not have been kinder to both my cat and myself / family. I would highly recommend this vets for any and all procedures no matter how big or small the whole team was incredibly supportive and I can’t thank them enough❤️

Carl Roughley

7 months ago

Diagnosed my dog really quickly, and reasonable pricing. Have used these guys for many years and would not trust another vet.

Cheryl Fisher

I will keep editing this review as it is recent and positive reviews from years ago are showing up before this one! I WOULD NOT RECOMMEND UNDER ANY CIRCUMSTANCES! Took my 7 year old frenchie in on the 9th of Feb. After the vet James, pulled both of his paws forward with no other checks on his back or back legs, he was misdiagnosed with a stiff shoulder. Prescribed metacam and we were told to come back if it hadn’t improved in a week for x-rays. I didn’t put him in the crate (which was vital at this point), I continued to walk him and let him play around with our other dog (which is the worst thing I could have done). On the 14th of feb we had to rush him to the out of hours as he became lame in his back legs due to a spinal injury not a stiff shoulder. By the 18th, just 9 days later, my boy was dead from a slipped disc, which had it been picked up at that first appointment and James had actually took the time to check my boy rather than just pull on his front paws, and have us in and out of there within 5 minutes, with early surgery he could possibly still be here! My boy is still at the crematorium as I write this so.. IF YOU LOVE YOUR PET DO NOT USE THIS VET!!

Jeana p

8 months ago

I can not rate this vets highly enough I took my Dog in one Thursday as an emergency and they saved his life They really were a great team

Ruby Aldom

My partner has just taken our puppy to this vets as we are registered with them to get him weighed which was all fine however my partner wanted to ask a quick question about our pups skin he was told to wait in the room and the vet will be ‘ 2 secs’ the vet had spoke to 3 people and disappeared 30 mins had passed my partner has left the room to speak to receptionist to see what’s taking so long and no one is to be seen so he’s left , very slow service and now left with our questions unanswered

Di Birch

Fantastic 1st visit today for my puppy Milo thank you so much