Flookersbrook Veterinary Surgery

- Several owners describe strong outcomes in urgent cases, including reviews saying the team saved their dog’s life and diagnosed problems quickly. - Positive comments also mention a good first puppy visit, a lovely and professional team, and compassionate handling at end-of-life appointments. - Negative reviews focus on communication and follow-up, including one detailed complaint about a drainage procedure not being carried out and no later check-in after a critical appointment.

Flookersbrook Veterinary Surgery in Chester sees a wide range of pets, including cats, dogs, birds, rabbits, ferrets, fish, small pets and other exotic pets. Website-listed services include vaccinations, prescription-only medicines and 24/7 advice and support via the VidiVet app. Recent feedback is mixed: some owners describe fast, life-saving care and kind support at difficult moments, while others report concerns about communication, waiting times and clinical judgement.

Services

•General veterinary care for a broad range of pets: the practice lists birds, cats, dogs, exotic pets, ferrets, fish, rabbits and small pets.
•Preventive and routine care: vaccinations and prescription-only medicines are listed.
•Urgent and serious cases: recent reviews mention emergency appointments, rapid diagnosis in one dog, and treatment around severe or life-threatening conditions.
•End-of-life care: several reviews discuss euthanasia appointments, with one owner praising the explanations and time given in the room, while another felt the experience was poorly handled.
•Ongoing support: the website says clients have access to 24/7 advice and support through the VidiVet app.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review feedback on cost is mixed, with some owners describing pricing as reasonable, competitive or very competitive.

People

James is the only named team member in the reviews. Long-standing clients describe him as experienced and compassionate, although one recent reviewer was strongly critical of their consultation with him. Reviews also regularly mention the wider team as kind, professional and supportive.

Reviews

Google rating: 4.2/5 from 206 reviews. Recent feedback is mixed, with both very positive and very negative accounts.

•Several owners describe strong outcomes in urgent cases, including reviews saying the team saved their dog’s life and diagnosed problems quickly.
•Positive comments also mention a good first puppy visit, a lovely and professional team, and compassionate handling at end-of-life appointments.
•Negative reviews focus on communication and follow-up, including one detailed complaint about a drainage procedure not being carried out and no later check-in after a critical appointment.
•A few recent complaints also mention waiting around for a vet, unanswered questions, and serious dissatisfaction with one consultation that a client believed led to a missed spinal problem.

Reviews for Flookersbrook Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 206 we track in total. Recent reviews may not be representative of overall sentiment.

Carl Roughley

3 weeks ago

Diagnosed my dog really quickly, and reasonable pricing. Have used these guys for many years and would not trust another vet.

Cheryl Fisher

1 month ago

I will keep editing this review as it is recent and positive reviews from years ago are showing up before this one! I WOULD NOT RECOMMEND UNDER ANY CIRCUMSTANCES! Took my 7 year old frenchie in on the 9th of Feb. After the vet James, pulled both of his paws forward with no other checks on his back or back legs, he was misdiagnosed with a stiff shoulder. Prescribed metacam and we were told to come back if it hadn’t improved in a week for x-rays. I didn’t put him in the crate (which was vital at this point), I continued to walk him and let him play around with our other dog (which is the worst thing I could have done). On the 14th of feb we had to rush him to the out of hours as he became lame in his back legs due to a spinal injury not a stiff shoulder. By the 18th, just 9 days later, my boy was dead from a slipped disc, which had it been picked up at that first appointment and James had actually took the time to check my boy rather than just pull on his front paws, and have us in and out of there within 5 minutes, with early surgery he could possibly still be here! My boy is still at the crematorium as I write this so.. IF YOU LOVE YOUR PET DO NOT USE THIS VET!!

Jeana p

I can not rate this vets highly enough I took my Dog in one Thursday as an emergency and they saved his life They really were a great team

Ruby Aldom

My partner has just taken our puppy to this vets as we are registered with them to get him weighed which was all fine however my partner wanted to ask a quick question about our pups skin he was told to wait in the room and the vet will be ‘ 2 secs’ the vet had spoke to 3 people and disappeared 30 mins had passed my partner has left the room to speak to receptionist to see what’s taking so long and no one is to be seen so he’s left , very slow service and now left with our questions unanswered

Di Birch

Fantastic 1st visit today for my puppy Milo thank you so much

JJ JJ34

6 months ago

Amazing vets, saved my dogs life, couldn’t ask for a better service ❤️

Katie Bennett

I’ve known James for over 25 years he brings a wealth of experience and compassion when caring for his patients. James and the team are extremely professional, knowledgeable and kind.

Elijah Evans

Brinsley Waters

7 months ago

I lost my beautiful girl, Rosie, on 30th August 2025, and I feel utterly devastated and let down by this practice. Rosie was not “just a dog” — she was my baby, my children’s best friend, and part of our family. The failures here stole precious time from us, and I will never get that back. Rosie was diagnosed with suspected lung cancer on the 22nd of August, I couldn’t afford and didn’t want to put her through chemo. Despite clear instructions from her oncologist veterinarian, for a drainage procedure Rosie desperately needed to remove fluid from around her lungs was not carried out. That procedure could have kept her comfortable and given us the chance to say goodbye properly. Instead, she deteriorated quickly, and we lost her just three days later. Those three days were everything to us — time we could have held her, loved her, and prepared my children for her passing. That chance was taken away from us. Funny how if I payed for chemo, drainage would have had to be done regardless. But my wishes and what I wanted for us and Rosie was completely dismissed in an awful way. What makes this even worse is the way I was spoken to. I was made to feel like I was lying about Rosie’s condition. I was told she was “flat” during her first and one drainage procedure on the 20th, when in truth she was still happy, playful, and living life as normal right up until her final days. I wish I could post a video here from the morning of that appointment, she was playing and happy. Not “flat”. The way I was dismissed, spoken down to, and not believed has left me deeply hurt. And then — nothing. No follow-up, no check-in, no compassion. Not once did the practice call to ask about Rosie’s wellbeing after such a critical appointment. The silence has been deafening, and it has added to the pain of an already unbearable loss. This practice failed my Rosie when she needed them most. They failed me and my children, too. I would strongly advise anyone reading this to reconsider trusting them with your pet’s care. Your animals deserve compassion, dignity, and proper treatment — things Rosie was denied. Please don’t risk going through what we have.