Amazing experience! My dog very anxious they were calming, well controlled and so much patience with her. Wonderful place would highly recommend!👍
Took my two dogs to greenlane vets in Chester very clean and very nice vet . recommend any body that needs a vet for there pets.
Our family lost our beloved cat following our experience with Greenlane Vets, and we have completely lost trust in this practice as a result.
The recent increase in negative reviews doesn't surprise us. From what we've seen, more people are speaking openly about disappointing experiences. In our own case, when we left a factual negative review on their social media describing what happened to us, it was removed, and we were blocked. They have since disabled the ability for people to leave reviews on their social media pages, which we found disappointing.
Greenlane Vets is owned by IVC Evidensia, yet in our experience the standard of care and communication fell far short of what we expected from a large corporate veterinary group, especially given the prices charged.
Losing a pet is devastating. Based on our experience, our family would never trust Greenlane Vets with another pet, and we would encourage others to carefully consider their options before making the same choice.
Really poor service, loads of blockers instead of solutions orientated around price rather than the pet care.
Despite letters in post for reminders cant inform me that the appointment is cancelled. Understandable in the heat but many ways to communicate nowerdays!?
incorrect quote which was £300 different and not favourable for what my dog needed, which leaves him now nearly 2 week without diagnosis.
Very poor and unhappy dog owner here and a dog that needs diagnosis still.
Cheers
4 years ago this was a 5 star rating. Now only 2 and this is why...
In many years of going to this vets, since adopting a 5 year old feral cat, we were always treated well and given pragmatic advice. We were listened to and I never felt any concern taking my cat there. They literally saved his life the day we adopted him. He's gone on to become a loving trusting and well behaved family pet (just don't pick him up, he will sit on you, but never pick him up!).
He gets twitch skin, and roughly twice per year goes in for a steroid injection.
It's traumatic both for the cat and me. I have explained this many times and generally they have accommodated when I would ask them to roll any other needs into these two visits.
Then last year around December time we went in for one of these steroid injection visits. The vet did a check up and advised teeth cleaning.
I asked if they could do it that day, she said no as it needs a general anesthetic.
Given how traumatic these visits are (we're talking blood, scratching, biting, lost claws, and damaged trust) I said I'd give it some months for him to recover from his visit and bring him back.
I called up last week to make the appointment and was told he'd need to go in twice, once for a checkup for which there would be no charge and then they would arrange the teeth cleaning appointment.
You can imagine my horror when I realized I'd need to take him twice. I asked if we couldn't just try and organise it all for one day and was told it wasn't possible.
So I did it. On the first visit the vet informed me he had 4 broken teeth with pulp exposed on at least one.
All 4 canines would need to be removed, and he must be masking the pain. Oh and it would cost approximately £900.
On making the booking and getting the quote print out I was asked to pay £56 for the appointment I was told I wouldn't need to pay for.
Two days later we had a real traumatic experience, as he was weary after the checkup visit, and in trying to get him into the carrier he tore out a claw, scratched my face and belly and bit hard into the welding gloves I was wearing! Once in the surgery (a different) vet advised extra services, bloods and some other minor bits, another £200+, none of which was mentioned in the first visit.
After some hours I get the call to go and get him.
No teeth needed removal (I'm very happy that's the case). They cleaned his teeth and clipped his nails. £612 later I take home my wobbly cat who is on heavy medication and struggling to walk. He's starving having had to fast since the night before.
Now the cat won't let me near him, he's scarred and so am I.
The once caring understanding vet practice has subjected us to unnecessary trauma that has likely done more harm to him than the bit of plaque build up ever would have, and with zero compassion.
This practice has changed from caring and trustworthy to profit focused. It's clear the takeover has changed the practice for the worse. I'll be seeking an independent clinic from here out.
Very helpful, good customer service and everyone is just very nice and helpful
Good service. Easy to make an appointment. Friendly staff.
Good service. Easy to make an appointment. Friendly staff.
