Tom Walters Equine Vets

- Several owners say the vets are thorough, knowledgeable and realistic, and that they take time to explain treatment options and likely outcomes without seeming rushed. - Longer-term support is a recurring theme, with positive comments about help through injury cases and ongoing care over a number of years. - Tom is mentioned more than once for careful, detailed horse vetting and clear explanations during appointments.

Services

•Equine injury care and longer-term case support: Owners describe receiving help over months and years with ongoing or recurring injuries, including realistic discussions about treatment choices and likely outcomes. Reviews also mention support for an elderly mare over several years.
•Horse vetting: Tom is specifically praised for being thorough during pre-purchase vetting and for explaining findings clearly as the examination goes along.
•Insurance and admin support: Clients mention practical help with the insurance claims process, including support from the practice manager, along with positive comments about helpful office and reception staff.
•Client communication and continuity of care: Reviews frequently mention informative, patient vets and consistent follow-through, with Kate singled out for staying involved through an injury case.

Pricing

No published pricing information is currently available for this clinic.

People

•Tom: Repeatedly praised for thorough examinations, clear explanations and a calm, patient approach. Reviews mention him both for horse vetting and ongoing clinical care.
•Kate: Positively mentioned for consistent support through an injury case, with one owner calling her a credit to the team.
•Practice manager, office staff and reception staff: Reviewed well for kindness, helpful communication and support with insurance-related admin.

Reviews

Google reviews show 4.3 stars from 24 reviews. Most written feedback is very positive overall, with a single recent negative review focused on communication around billing and complaint handling rather than clinical care.

•Several owners say the vets are thorough, knowledgeable and realistic, and that they take time to explain treatment options and likely outcomes without seeming rushed.
•Longer-term support is a recurring theme, with positive comments about help through injury cases and ongoing care over a number of years.
•Tom is mentioned more than once for careful, detailed horse vetting and clear explanations during appointments.
•Admin support is often praised, including reception and office staff, although one reviewer reported dissatisfaction with out-of-hours fee communication, invoice timing and the way their concerns were addressed.

Reviews for Tom Walters Equine Vets

Note: Showing the 10 most recent Google reviews out of 24 we track in total. Recent reviews may not be representative of overall sentiment.

Madeleine Turley

3 months ago

Excellent service and staff are very polite and helpful including the reception staff! Tom and the team are fantastic and have helped me with my elderly mare for the past few years now. The team are very thorough and knowledgeable whilst being realistic with us regarding treatment. I wouldn't use anyone else now and cant recommend them enough!

Leah Banks

5 months ago

I have been a regular client of this practice for around 2.5 years and have generally been satisfied with the clinical care provided, including positive experiences with Tom himself when my foal was born. However, I have had ongoing concerns regarding communication, consistency of billing information, and how client feedback is handled. On one occasion, I was given incorrect information regarding the emergency out-of-hours call-out fee, which I only became aware of upon receiving the invoice. I raised this as feedback only, as I assumed it may have been an error and that the member of staff who advised the call out fee originally may have had incorrect information. While I personally accepted the cost and authorised payment immediately despite the discrepancy, the charge was significantly higher than advised (around double). I appreciate I was in a position to do this promptly, but others may not be, particularly where such a difference could be financially significant. The invoice also took around three weeks to be issued and I was refused an estimate during that time, which raised concerns around transparency and clarity for clients. This was escalated to Tom Walters after I found the initial responses from the admin team dismissive in tone. In his reply, Tom stated that “intent absolutely does supersede impact” in relation to how my concerns had been received. From my perspective, this did not acknowledge the impact of the communication and felt dismissive of the experience I was describing. Overall, while I have no concerns regarding the clinical care provided, I have found communication at times to be unnecessarily sharp and not always constructive when concerns are raised. Unfortunately, this has led me to lose confidence in how issues are handled, and I have therefore moved my horses’ care elsewhere

Laura Gayle

1 year ago

After moving to cheshire i was reccomended Tom Walters Equine by my sister, I absolutely can not fault these professional, knowledgeable and incredible vets, especially Kate, who we have had consistently throughout an injury. She is an absolute credit to the team. A huge thankyou from me and Harri. I wont use anyone else in future, my only regret is I didnt discover this vets sooner. Thankyou 5*****

Laura HGG

katie Collingwood

Fantastic vets, always helpful, informative and reliable. Couldn't praise them enough.

Ella Varley

2 years ago

Used for horse vetting; I highly recommend Tom. He was extremely thorough and took the time to explain everything he found. I would absolutely use his services again in the future. Thank you very much!

helen berrington

Excellent service and staff! Really helped me and my mare over the years with her injuries can't rate them Enough wouldn't use anyone else.