Eden Vets Ltd.

Eden Vets Ltd. is a small-animal practice in Crewe offering routine veterinary care alongside referral and more advanced services. Website information points to preventative care, dentistry, cat clinics, dermatology, inpatient care, and out-of-hours phone support, while recent reviews highlight strong communication and compassionate handling of more complex cases. Overall feedback is very positive, with a small number of comments about cost and reception experience.

Services

• •General and preventative care: consultations, vaccinations, and routine procedures including neutering.
• •Diagnostics and treatment: reviews describe pets being investigated, diagnosed, and treated promptly, including longer-running problems that had not been resolved elsewhere.
• •Surgery and advanced case work: dentistry, internal referral services, and review examples including eye removal surgery in a cat, ventral bulla osteotomy in a cat, and PRP treatment for a boxer.
• •Species- and condition-specific services: cat clinics and a small animal dermatology clinic.
• •Inpatient and hospital care: ongoing updates to owners during stays, including WhatsApp photos, step-by-step progress reports, and in at least one case visits during a longer admission.
• •Other facilities and support: out-of-hours facilities with a 24-hour telephone line, a Pet Blood Bank Donation Centre, and a veterinary nurse training facility.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Reviews on cost are mixed: most focus on care quality rather than price, but a couple mention the practice being expensive, including one complaint about repeat checks for ongoing medication.

People

• •Kate: praised for professional and compassionate care, with one owner saying their dog was investigated, diagnosed, and treated quickly.
• •Georgia / Georgie: warmly mentioned for caring for a cat during an inpatient stay after eye removal surgery, and in another review for treatment involving PRP that was said to give an older boxer a new lease of life.
• •Ginnie Jones: credited with clear explanations and excellent care around a cat’s ventral bulla osteotomy, from consultation through surgery and aftercare.
• •Lucy: singled out for resolving a dog’s long-running ear issues within a few months, with the owner noting the dog became much more comfortable attending appointments.
• •Laura: praised, along with her team, for supportive care for a cat.

Reviews

Google rating: 4.9 stars from 271 reviews

• •Recent feedback is strongly positive overall, with many owners describing the team as caring, professional, thorough, and reassuring during stressful situations.
• •Communication is a repeated strength: reviewers mention regular updates, clear explanations, WhatsApp photos during inpatient stays, and being kept informed through consultations, diagnostics, surgery, and aftercare.
• •Reviews also point to experience with more involved cases and referral work, including advanced diagnostics, ventral bulla osteotomy, eye removal surgery, chronic ear problems, and PRP treatment.
• •Negative feedback is limited but tends to focus on cost and policy concerns, including one reviewer unhappy about repeat visits for ongoing medication and another reporting some rude reception interactions.