Pool Farm Veterinary Surgery

Pool Farm Veterinary Surgery is a small animal and equine practice (dogs, cats and horses are all mentioned). Reviews suggest it’s set up for ongoing, long-term care as well as day-to-day problems: owners describe being able to get appointments “quickly” and being “fit… in” at short notice, and one long-standing equine client chose the practice for a new puppy based on 15 years of horse care from named vets (Sebastian and Charlotte). Cost discussions come up in reviews too—some owners say prices aren’t “sky high” and that costs are explained, while one reviewer reports an unpleasant dispute about returning unopened medication after a pet died.

Services

• •Small animal care (puppies/dogs and cats mentioned in reviews; “small animal” stated on the website).
• •Equine care (horses/pony mentioned in reviews; “equine” stated on the website).
• •Veterinary nurse training facility (listed in the clinic’s structured data).
• •Emergency veterinary services (24/7 or extended hours) (listed in the clinic’s structured data).

People

• •Sebastian (vet; role implied by the review): mentioned as having looked after a client’s horses for ~15 years; that same owner registered a new puppy with the practice based on that track record and said the first puppy visit involved “time, care, and consideration.”
• •Charlotte (vet; role implied by the review): also credited with long-term equine care (~15 years) by the same owner.
• •Jennifer (role not stated): one reviewer describes her as “rude” and “kept talking over me” during a disagreement about returning unopened medication.

Reviews

Google rating: 4.8 stars from 260 reviews. “”

• •Long-term trust across species: multiple owners describe using the practice for years with dogs, cats and horses; one mentions 15 years of equine care.
• •Access and responsiveness: reviewers mention being able to be “fit… in quickly” and that the practice responds quickly to requests.
• •Explanations around costs: several reviews say costs are explained and prices aren’t “sky high.”
• •A notable negative about compassion/communication in a medication return dispute: one reviewer says they were refused a return of unopened long-term medication after their dog died and felt the interaction was handled rudely; this contrasts with other reviews describing considerate care.