Pool Farm Veterinary Surgery

- Reviewers regularly describe the practice as friendly, kind, reassuring and efficient, with pets treated carefully and owners given clear advice. - There are repeated signs of long-term loyalty, including clients who have used the practice for years and one owner who followed many years of horse care by registering a new puppy. - Recent examples of care include prompt treatment after a dog bite, a kitten seen for tummy issues, and patient handling of a nervous dachshund during vaccinations.

Services

•Small animal care: The practice treats companion animals including dogs and cats. Recent examples include a kitten seen for tummy issues, a new puppy’s first check, and vaccinations for a nervous rescue dachshund, with staff taking time to help build the dog’s confidence.
•Urgent and emergency care: Emergency veterinary services are listed, and recent feedback includes a dog being seen on a Saturday morning after a bite injury, with surgery arranged straight away and completed within a few hours.
•Equine care: The practice also sees horses, with one long-standing client describing around 15 years of care for their horses before registering a new puppy with the same team.
•Practice support and training: The clinic is listed as a veterinary nurse training facility. Reviews also mention supportive nursing and reception teams, along with practical touches such as online booking and reminder emails.

Pricing

No published pricing information is currently available for this clinic.

People

•Sebastian: Frequently praised in reviews, including for calm handling of a cautious rescue dachshund, arranging prompt treatment after a dog bite, and many years of equine care.
•Charlotte: Mentioned by a long-standing client for roughly 15 years of horse care, and part of the reason they chose the practice for a new puppy.
•Jennifer: Named in an older review about a medication return dispute; no role was stated.
•Wider team: Reviews also speak positively about the nurses, reception staff and the broader practice team.

Reviews

Google rating: 4.8 stars from 305 reviews. Recent feedback is overwhelmingly positive.

•Reviewers regularly describe the practice as friendly, kind, reassuring and efficient, with pets treated carefully and owners given clear advice.
•There are repeated signs of long-term loyalty, including clients who have used the practice for years and one owner who followed many years of horse care by registering a new puppy.
•Recent examples of care include prompt treatment after a dog bite, a kitten seen for tummy issues, and patient handling of a nervous dachshund during vaccinations.
•Communication and organisation are praised too, with mentions of easy online booking, reminder emails, clear explanation of costs, and good value for assessments and medication.