Crewe Vets4Pets

Crewe Vets4Pets is part of the Vets4Pets network and offers care for dogs, cats and rabbits, with on-site facilities including an in-house lab, digital X-ray, ultrasound, an operating theatre and an isolation unit. The practice also has an on-site pharmacy, and out-of-hours emergencies are directed to Vets Now, with a support line available when the clinic is closed. Recent feedback is mixed overall: many owners describe caring staff and good communication, while some negative reviews raise concerns about communication and clinical outcomes.

Services

• •General veterinary care for dogs, cats and rabbits: routine consultations and treatment are supported by an on-site pharmacy and in-house laboratory testing, including biochemistry.
• •Diagnostics and imaging: website-listed facilities include digital X-ray and ultrasound, alongside an isolation unit for patients needing separation and monitoring.
• •Surgery and procedures: the clinic has an operating theatre and reviews mention pets being admitted for procedures, including a dog’s operation with updates throughout the day.
• •Dentistry: dental care is a clear part of the practice’s work. Reviews mention assessment of bad breath, sedation for an anxious dog, tooth extractions and a dental clean.
• •Urgent and emergency arrangements: one owner reported getting an emergency appointment for their cat within about 20 minutes of calling. When the practice is closed, out-of-hours care is via Vets Now, with a support line for advice.
• •Training environment: the practice is also listed as a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review comments on value are mixed: many positive reviews focus on care and communication, while a few unhappy reviewers say they felt money was prioritised.

People

• •Dan / Daniel: repeatedly praised in reviews, and described in one review as the principal vet. Owners credit him with clear advice, reassurance and going above and beyond for seriously unwell cats.
• •Mike: described by one owner as their dog’s regular veterinary nurse, and praised for explaining risks clearly, monitoring a procedure and helping owners feel at ease.
• •Amy and Sophie: named positively at reception for their friendly and supportive manner.
• •Carol and Kayleigh: both thanked by name in one review in connection with a dog’s procedure and recovery.
• •Reception team: also more generally described as friendly, welcoming and helpful.

Reviews

Google rating: 4.4/5 from 232 reviews.

• •Positive reviews regularly mention a kind, reassuring team, with owners saying staff are polite, caring and good at putting both pets and owners at ease.
• •Communication during treatment stands out in the better reviews: one owner describes regular texts and photos during their puppy’s operation and recovery, while another says they got an urgent appointment for a cat within about 20 minutes.
• •Dan / Daniel is a recurring positive mention, especially in reviews about cats needing urgent or serious care.
• •Negative feedback focuses on serious complaints about communication and clinical care, including an alleged complication after hip surgery, a complaint that dental pain was missed over repeated visits, and a report of arriving for a rabbit operation that had been cancelled without notice.