Dog & Cat Vets in Crewe

## Summary Pool Farm Veterinary Surgery is a small animal and equine practice (dogs, cats and horses are all mentioned). Reviews suggest it’s set up for ongoing, long-term care as well as day-to-day problems: owners describe being able to get appointments “quickly” and being “fit… in” at short notice, and one long-standing equine client chose the practice for a new puppy based on 15 years of horse care from named vets (Sebastian and Charlotte). Cost discussions come up in reviews too—some owners say prices aren’t “sky high” and that costs are explained, while one reviewer reports an unpleasant dispute about returning unopened medication after a pet died. ## Services - Small animal care (puppies/dogs and cats mentioned in reviews; “small animal” stated on the website). - Equine care (horses/pony mentioned in reviews; “equine” stated on the website). - Veterinary nurse training facility (listed in the clinic’s structured data). - Emergency veterinary services (24/7 or extended hours) (listed in the clinic’s structured data). ## People - **Sebastian** (vet; role implied by the review): mentioned as having looked after a client’s horses for ~15 years; that same owner registered a new puppy with the practice based on that track record and said the first puppy visit involved “time, care, and consideration.” - **Charlotte** (vet; role implied by the review): also credited with long-term equine care (~15 years) by the same owner. - **Jennifer** (role not stated): one reviewer describes her as “rude” and “kept talking over me” during a disagreement about returning unopened medication. ## Reviews **Google rating: 4.8 stars from 260 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Long-term trust across species:** multiple owners describe using the practice for years with dogs, cats and horses; one mentions 15 years of equine care. - **Access and responsiveness:** reviewers mention being able to be “fit… in quickly” and that the practice responds quickly to requests. - **Explanations around costs:** several reviews say costs are explained and prices aren’t “sky high.” - **A notable negative about compassion/communication in a medication return dispute:** one reviewer says they were refused a return of unopened long-term medication after their dog died and felt the interaction was handled rudely; this contrasts with other reviews describing considerate care.

## Summary Eden Vets Ltd. is a family-owned, independent veterinary practice (opened October 2020) for dogs and cats, with an “internal referral” setup for more advanced cases alongside routine care. Owners most often describe detailed communication during inpatient stays (including photo updates via WhatsApp) and clear explanations around investigations and surgery—one review mentions being shown surgical photographs after a ventral bulla osteotomy. A minority of recent reviews raise concerns about cost and a policy requiring repeat visits every 3 months for ongoing anti-inflammatory medication, plus occasional reports of rude reception staff. ## Services Based on the clinic website and the latest reviews, services and capabilities mentioned include: - Preventative healthcare, vaccinations, and consultations - Routine procedures including neutering - Dentistry - Cat clinics - Internal referral (advanced/practitioner-led referral service described on the website) - Out-of-hours facilities / 24-hour telephone line (as stated on the website) - Pet Blood Bank Donation Centre - Small Animal Dermatology Clinic - Inpatient care with ongoing updates to owners (reviews mention regular updates and photos via WhatsApp, and an owner being able to visit their pet during a longer stay) - Surgery examples mentioned in reviews: - Eye removal surgery in a cat (with regular updates while hospitalised) - Ventral bulla osteotomy in a cat (with detailed explanation, step-by-step updates, and photos shown afterwards) - Veterinary Nurse Training facility (listed in the provided clinic data) ## People Named team members mentioned positively in reviews: - **Georgia**: praised for looking after a cat during an inpatient stay following eye removal surgery; owner mentions receiving regular updates and photos via WhatsApp. - **Ginnie Jones**: credited with care around a cat’s ventral bulla osteotomy; owner highlights clear explanations from consultation through aftercare, frequent updates, and being shown surgical photos. - **Lucy**: singled out for resolving a dog’s long-running ear issues within a few months after previous vets had not made progress; owner notes the dog became more comfortable attending appointments. - **Laura**: mentioned along with “her team” for supportive care for a cat. ## Reviews **Google rating: 4.9 stars from 262 reviews** “Themes below are drawn from the latest written reviews available to us.” - **Strong communication during hospital stays**, including regular progress updates and photos sent via WhatsApp. - **Complex case and surgical care described in detail**, including ENT surgery (ventral bulla osteotomy) with thorough explanations and visual documentation shown to the owner. - **Continuity within one practice** is appreciated in at least one review, from first consult through diagnostics and nursing care. - **Cost and policy concerns appear in a minority of reviews**: one owner describes the practice as “good but expensive,” and another objects to a requirement for repeat 3‑monthly vet visits to continue anti-inflammatory medication; that same review also reports some reception staff being rude.

## Summary Medivet Crewe Macon Way (also referred to as Nantwich Pet Vets) is part of the Medivet group. The practice is set up for routine consultations and urgent same-day problems (one reviewer reports getting an appointment within the hour), and it also offers access to Medivet’s 24/7 emergency care at their 24-hour centres (with a stated overnight consultation fee of £130 for 7pm–9am). Across the latest reviews, owners repeatedly mention vets taking time to explain options and next steps, not pushing expensive medications, and being supportive during end-of-life appointments (including accommodating an earlier euthanasia visit when a dog deteriorated). ## Services - **Veterinary consultations for illness/urgent concerns** (e.g., sickness treated with medication; advice given and a diet plan put in place). - **Same-day/rapid appointments** are mentioned in reviews (e.g., seen within an hour; “seen very quickly”). - **End-of-life care** is repeatedly referenced (supportive euthanasia appointments; compassion described during saying goodbye to an elderly dog). - **Vet nurse clinics** are specifically mentioned as something clients attend regularly. - **Emergency care access (24/7 via Medivet 24-hour centres)**, with the website stating a nationwide overnight emergency consultation fee for 7pm–9am. - **Mobility Pain Check promotion** is referenced on the website (“FREE Mobility Pain Check” described as available until 30 November in the source excerpt). ## Pricing - **£130 overnight emergency consultation fee** (stated as a nationwide price for consultations between **7pm and 9am** at Medivet 24/7 veterinary centres). ## People - **Emily (vet)**: credited with providing the kind of care that led an owner to move their cat’s ongoing care to her. - **Josh, Matthew, Joanna (vets)**: mentioned for taking time to explain their thinking and the “next steps” during repeat visits. - **Megan and Laura**: noted for being personable and knowledgeable when speaking by phone. - **Lianne (vet nurse)**: specifically praised by a client who attends a nurse clinic regularly. - **Tracy and John (reception team)**: singled out positively by name. ## Reviews **4.6 stars from 443 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners commonly describe **clear explanations and shared planning** (vets talking through their thoughts and next steps). - Several reviews emphasise **cost transparency and not being pushed into expensive medication** (including “don’t try to scam you for high cost medication”). - **Compassion in difficult moments** is a recurring point, including end-of-life support and making space for an earlier appointment when a pet’s condition worsened. - Practical experiences include being **seen quickly**, receiving **medication for sickness**, and being given a **diet plan**. - The clinic environment is described as **calm and clean** in one review (notably during care for an injured wild bird).

## Summary Leonard Brothers Veterinary Centre offers routine consultations alongside more advanced services such as ophthalmology, orthopaedics and veterinary acupuncture (per the clinic website). It’s also listed as a **Cat Friendly Clinic** and as a **veterinary nurse training facility** (clinic data). Reviewers most often mention unhurried appointments with clear explanations (including during vaccinations and check-ups), and at least one owner reports the practice **phoned to check on a pet’s recovery** after treatment. ## Services Based on the clinic website, clinic data, and the written reviews provided: - **Consultations** (website) - **Ophthalmology** (website) - **Orthopaedics** (website) - **Veterinary acupuncture** (website) - **Emergency services** (website; clinic data notes emergency care as “24/7 or extended hours”) - **Routine preventative care mentioned in reviews**, including **annual vaccination and check-up** (review) - **Veterinary nurse training facility** (clinic data) - **Payment option:** accepts **Klarna** for payment plans (website) ## People - **Mr Leonard** (role not stated): mentioned as “easy to talk to” and taking time to explain things “in words that we understood,” helping make a puppy’s visit feel relaxed (review). - **Nurse Caroline** (veterinary nurse implied by title): noted positively by an owner whose dog dislikes vet visits, saying the dog “does like Nurse Caroline from a distance” (review). ## Reviews **Google rating: 4.8 stars from 261 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Owners describe **appointments where staff take time** and give “plenty of advice,” rather than rushing (e.g., one review specifically mentions having time during the appointment). - **Clear explanations during routine care** are called out, including being talked through a cat’s annual vaccination and check-up. - Practical experience details include **a clean, open reception area** and friendly reception staff. - One reviewer reports **follow-up phone calls to check recovery** and address concerns about prescribed treatments.