Animal Trust Vets CIC Ellesmere Port

Animal Trust Vets CIC Ellesmere Port is part of the Animal Trust group and operates as a full-service general practice in Ellesmere Port. It offers free consultations, routine preventive care, surgery including major procedures, advanced imaging such as CT scans, and 24/7 urgent care, with a stated out-of-hours supplement of £79 on top of daytime pricing. Recent feedback is especially positive about the team’s kindness, clear explanations, quick access in urgent cases, and affordability.

Services

•General veterinary care and prevention: free consultations, vaccinations, and routine appointments, with owners often describing friendly staff and clear explanations during first visits.
•Surgery: includes major surgery; recent examples include a complex mass removal, and earlier feedback also highlighted careful discussions about when surgery was and was not needed.
•Urgent and emergency care: the clinic states it provides 24/7 urgent care, and owners describe being seen quickly for sudden illness, including a pet seen within two hours, a late Saturday night emergency for an unregistered cat having seizures, and another pet seen after only a short wait.
•Diagnostics and imaging: the clinic advertises CT scans, while owner accounts also mention ultrasound and other diagnostic tests during more involved work-ups.
•Medical treatment for acute illness: review examples include IV treatment, medication, and take-home medicines, as well as rapid diagnosis of problems such as a tooth abscess.
•Second opinions and treatment planning: owners regularly mention calm, sensible decision-making, thorough explanations, and support with weighing up the best treatment approach.

Pricing

Available published prices indicate the clinic sits below average relative to similar practices. The clinic states that consultations are free, and its 24/7 urgent care is charged at daytime prices plus a £79 supplement.

Owner feedback also strongly leans toward affordable and good value, with comments describing treatment as a fraction of the price quoted elsewhere, one case reportedly saving over £800, and another earlier example of an emergency visit with ultrasound, IV treatment, medication, and take-home medicines costing around £220.

People

•Dylan: named as a vet surgeon and repeatedly praised for calm, reassuring communication and clear explanations, including during a complex mass removal.
•Luke: thanked for a quick diagnosis of a dog’s tooth abscess.
•James: praised alongside Dylan in a recent review.
•Gracie: singled out for her care and attention during a two-hour visit involving diagnostic testing.
•Olivia: previously mentioned positively for a gentle, informative approach with an elderly dog.
•Oscar: a locum vet previously praised for a cheerful, calming manner.
•Carly: previously singled out as a helpful member of the reception team.
•Max: previously mentioned positively by owners.
•Reception and wider team: frequently praised for friendliness, professionalism, and supportive communication.

Reviews

Google rating: 4.5/5 from 1,128 reviews.

•Recent feedback is very positive about the team’s kindness, professionalism, and reassuring manner, especially during stressful or first-time visits.
•Speed of access stands out, with owners describing prompt appointments for suddenly unwell pets, emergency help for pets not already registered, and short waits on arrival.
•Reviews continue to mention strong value for money, with several owners describing care as affordable and significantly cheaper than alternatives.
•Specific examples include a complex mass removal, a quick tooth abscess diagnosis, emergency seizure care, and attentive support during longer visits involving diagnostic tests.

Note: Showing the 10 most recent Google reviews out of 1128 we track in total. Recent reviews may not be representative of overall sentiment.

Emma Chaloner

6 days ago

First time visiting and il definitely be using as my vets from now on. All staff was very friendly. Vet who seen my dog was lovely to myself and my dog, explaining everything to me and made us feel comfortable!

Tracey Smith

We couldn’t be more grateful for the care we received at the centre from start to finish. All the staff were so kind and professional. They charged us a fraction of the price we had been quoted from our vets and saved us over £800. I am so happy to have been able to have this service as the money for the drugs clinic visit and operation were affordable and with in our budget too. What a fantastic service they have for every day folks and their beloved pets xx

Leigh Loudon

1 week ago

Kind, considerate care from the first point I went to Liverpool branch, were Claire, Laura, Aoife, Lydia and Clare were great to dealing with both Dylan and James at EP, can’t recommend you guys enough, you’re a credit to your profession

Meek__ Exotic

Excellent customer service and friendly. Seen my pet within 10 minutes of waiting. Spot on service

Kayleigh K

Sara Dickinson

6 months ago

Our experience with Animal Trust has been exceptional. Our dog needed a complex mass removal. Dylan, the vet surgeon, was calm and reassuring. He explained the procedure thouroghly and could not have been more helpful. We met, and spoke on the phone with a number of staff members during Nellie's treatment. Everyone was highly professional, calm, kind and helpful. We would highly recommend this service.

Jo Hughes

Absolutely incredible care from the team this morning seeing our Millie, thank you Luke for your quick diagnosis of a tooth abcess :(. I dont know what we would do without Animal trust in Ellesmere port. They cannot do enough for you, total trust in them with our girl. Our Millie feeling very sorry for herself bless her

Emma Lewis

Great vets and lovely team on reception

Pete

My dog appeared very unwell not eating or drinking much and just lying down.Got InTouch with animal trust seen within 2 hrs Great vet explained all dog making steady recovery Absolutely excellent Many thanks

Rhian Edwards

Amazing service, care and attention from the whole team at the Animal Trust Ellesmere Port. A special thank you to Gracie. Didn’t stop for the whole 2 hours we were there whilst waiting for diagnostic tests.