Village Vets Childer Thornton

Village Vets Childer Thornton is a small-animal practice that also acts as a veterinary nurse training facility, and it advertises emergency veterinary services (the inputs don’t specify exact out-of-hours arrangements). Recent reviews repeatedly highlight support for anxious dogs—owners describe pets being greeted with “strokes and biscuits,” and staff staying calm about stress-related accidents in the waiting area. People also mention being able to get same-day appointments and having treatment explained patiently, though one reviewer reports a serious dispute about an insurance claim not being processed after an admin fee was paid.

Services

•General vet consultations and treatment (multiple reviews refer to advice, treatment, and explanations of what’s needed).
•Support for anxious/nervous pets (owners describe gentle handling, taking time, and using treats to help dogs settle).
•Same-day appointments are reported as available by at least one owner.
•Emergency veterinary services are listed in the clinic data (no further details provided).
•Veterinary nurse training facility (listed in the clinic data).
•A dog “health plan” is mentioned by a new client (what it includes isn’t described).
•Joint pain management is referenced in one review, involving a course of injections.

People

•Lily (vet): mentioned by name as being “lovely, kind and patient” with a dog during visits.
•Practice team (unnamed): multiple owners describe staff taking time with nervous dogs (greeting with smiles, strokes and biscuits) and being tolerant of anxiety-related messes, as well as giving clear explanations and patiently answering questions.

Reviews

Google rating: 4.9 stars from 219 reviews.

•Handling of anxious dogs is a recurring point: treats, calm greetings, and patient, gentle handling are specifically described.
•Access and reassurance: one owner says they’ve “always been able to get a same day appointment,” and others mention feeling reassured during difficult situations.
•Communication: owners mention questions being handled patiently and treatments being clearly explained.
•One negative review reports an insurance/admin-fee dispute: after paying an admin fee for an insurance claim related to joint-pain injections, the reviewer says the insurer hadn’t been contacted and the clinic then requested full payment.

Reviews for Village Vets Childer Thornton

Note: Showing the 5 most recent Google reviews out of 219 we track in total. Recent reviews may not be representative of overall sentiment.

Berni Bancroft

in the last week

Excellent service Lily who is the vet to Blaze is just so lovely kind and patient with him

Angela Ogden

Just changed to this vets Staff really friendly and very helpful Very impressed with service and health plan for my dog

Chris Redmore (RedRedd&Reddy)

a week ago

stephen jones

Sue

a month ago

We're very happy with Village Vets and have been with them for eight years since our boys were pups. We would recommend them to anyone . Always friendly and welcoming, professional and reassuring.

Lorann Ackers

3 months ago

Love this vets! Staff are super friendly and understanding unfortunately my dog scrappy has had bad experiences at other vets making him very anxious but this vet’s is completely different he gets greeted with smiles, strokes and biscuits! They are never bothered about his endless nervous wees and always have a mop bucket to hand Honestly couldn’t recommend this vets more it has made my boys life so much easier and really helped my own anxiety when taking him!

Amanda Doherty

4 months ago

All the staff in this practice are so kind, caring and compassionate. The vets are really knowledgeable and supportive especially in difficult times. I’ve always been able to get a same day appointment. Would recommend this practice to every pawrent

a kemp

6 months ago

My dog was registered her but not anymore. I was advised by the vet for my dog to have an injection for his joint pain. I paid an admin fee for them to process the insurance claim. After the first injection. When the 2nd injection came I was told it was an on going claim. However to my surprise they hadnt even contacted my insurance and now wanted full payment from myself. Disgusting service stay well clear !!

Dave Dowson

a year ago

I dont normally do the review/feedback thing but felt I must say something about this amazing place. What a fantastic surgery I cannot recommend this place highly enough the staff are amazing the advice help and treatment is outstanding. My dog used to be so nervous about vets visits since I've changed practises and moved to Village Pets the difference in Cassie is remarkable ❤❤❤ If ever I get poorly im coming here lol 😆

ann lewis

Lovely clean welcoming area. Excellent, comforting handling of my dog. Questions patiently handled and great explanation of treatment needed. Thank you, would highly recommend.