Bollington Vets Ltd

Bollington Vets Ltd is described on its website as a family-owned independent small-animal practice operating from a purpose-built, modern clinic. Evidence from the site and reviews suggests it handles routine consultations through to investigations and surgery, and that it also supports admin-heavy processes such as pet travel paperwork (one reviewer specifically mentions help “by email and in person” to prepare a dog for travel). Recent reviews contain a clear split: several owners describe strong communication and follow-up (including a vet checking in after a serious case and quick referral), while two latest low-rated reviews describe nail-clipping visits that resulted in bleeding and distressed animals, with the owners saying the response lacked empathy.

Services

• •Consultations (website).
• •Medical investigations (website).
• •Surgery (website).
• •Procedures requiring a day stay: one owner describes a cat having an “all-day procedure” and being looked after throughout the day (review).
• •Nail clipping: mentioned for dogs’ dew claws and guinea pigs’ nails; two owners report bleeding during the clip (reviews).
• •Referral onward when needed: one owner says their puppy’s life was saved by diagnosing and referring quickly (review).
• •Pet travel support: one owner credits staff for information and assistance by email and in person to help get their dog ready for travel (review).
• •Emergency arrangements: the website says that in an emergency, clients should use the usual practice phone numbers and follow the answerphone instructions (website).
• •Veterinary Nurse Training facility (clinic data).

People

• •Ella: thanked for providing information and assistance “by email and in person” during a stressful pet travel process, helping both owner and dog feel at ease (review).
• •Claire (vet): mentioned as keeping in touch to check on a dog’s progress after a serious illness and referral (review).
• •Emma (vet) and Clare: thanked for taking excellent care of an XL Bully, with the owner specifically noting they felt welcomed and not judged (review).
• •Reception team: described as “lovely” and “friendly” by one owner (review).

Reviews

Google rating: 4.8 stars from 231 reviews.

• •Follow-up and communication are repeatedly called out: one owner says a vet kept in touch after referral; another highlights detailed help by email and in person for pet travel paperwork.
• •Handling of anxious/timid animals is a common positive: a reviewer with a very timid rescue cat says nurses/vets were “brilliant with her” and that she was comforted during an all-day procedure.
• •Some owners emphasise non-judgmental handling of certain breeds: an XL Bully owner reports being welcomed and that their dog received excellent care.
• •Recent negative experiences focus on nail clipping: two owners report clipping led to bleeding (dew claws/guinea pig nails) and describe animals returning distressed; both reviews also criticise the lack of apology/empathy.