Broken Cross Veterinary Surgery

Broken Cross Veterinary Surgery is a small-animal practice established in 2007. Ownership (independent vs corporate group) isn’t stated in the information provided. Reviews repeatedly describe a consistent-vet experience (“having the same vet for every visit”), a focus on explaining options without rushing, and a reluctance to push “unnecessary tests.” Several owners also mention specific, practical touches: pets being put at ease with patience and gentleness (including with rescue dogs), and an at-home end-of-life visit arranged very quickly when needed.

Services

• •Small-animal veterinary care (practice focus stated on the website).
• •Emergency veterinary services (listed in the provided clinic services/specialisations as “24/7 or extended hours”; no further detail given).
• •Routine appointments and advice, as reflected in reviews mentioning check-ups and ongoing care over multiple years.
• •Surgery, referenced in a review describing services “from routine check-ups to surgery” (no specific procedures listed).
• •End-of-life care, including a review describing a home visit for euthanasia arranged quickly when needed.

People

No individual vets or nurses are named in the provided material. From the latest reviews, owners most often describe the team as

• •Consistent and relationship-based, with one reviewer highlighting seeing the same vet each visit for continuity.
• •Clear communicators, with multiple mentions of staff taking time to explain things properly and not rushing decisions.
• •Calm handling of anxious/nervous pets, including being “kind and gentle” with two rescue dogs and trying to put pets at ease.
• •Reception team experience, described as welcoming and “knows everyone by name,” with treats mentioned in more than one review.

Reviews

Google rating: 4.8 stars from 113 reviews. “”

• •Continuity and trust over time: multiple long-term clients (several years) report consistently good experiences.
• •Not feeling upsold: one reviewer explicitly says the practice “never push[es] for unnecessary tests” and prioritises animals over profits.
• •Gentle, patient handling: repeated mentions of pets being put at ease; one owner specifically praises how staff handled rescue dogs.
• •Fast help when it matters: one review describes an at-home euthanasia visit being arranged within minutes and handled thoughtfully.
• •Friendly front desk experience: welcoming reception and treats are mentioned as part of repeat visits (including dogs being eager to go in).