Vets Now Macclesfield

Vets Now Macclesfield is part of the Vets Now emergency vet group and focuses on out-of-hours urgent care (nights, weekends and bank holidays), operating from within Wright & Morten Vets. Based on its stated set-up and recent reviews, it appears geared to acute injuries and critical illness, with on-site diagnostics and hospitalisation available (including an in-house lab, X-ray, ultrasound, ECG, operating theatre and isolation unit). Recent owners describe being seen quickly for emergencies such as dog-attack wounds, road-traffic injury, and an elderly dog’s hip dislocation; several also mention detailed examinations and clear explanations, while others report very short consultations and a vet they found rude or lacking empathy.

Services

•Out-of-hours emergency treatment for dogs, cats and small animals (nights, weekends and bank holidays).
•Accident & emergency / critical care with a hospital ward and isolation unit.
•Advanced fluid therapy and advanced pain management.
•Diagnostics on site: in-house laboratory, haematology, blood smear analysis, blood pressure monitoring, ECG, X-ray, ultrasound, endoscopy.
•Blood transfusions.
•Operating theatre (surgery capability is implied by the facility listing; specific procedures are referenced in reviews as management of a hip dislocation and treatment of bite wounds and other traumatic injuries).

Pricing

Owners mention several specific costs from recent visits

•£280 consultation for a dog’s leg injury (review describes the exam as “3 minutes” and not adding new information).
•£8 for drugs plus £50 for administering them (same review).
•“Over £400” for an emergency visit following a cat being hit by a van.
•£336 out-of-hours fee mentioned for a cat who was very sick, with the total bill reported as £903 (review also mentions an additional charge above “normal price” for medication).

People

•Peter (vet, named in a review): credited with helping treat an elderly dog’s hip dislocation, with the owner reporting the dog became weight-bearing and walking outside again during recovery.
•Reception and nursing staff are repeatedly singled out in reviews for being kind/sympathetic/compassionate (e.g., “great reception staff”; “vet nurse… lovely and compassionate”).
•Vet experience appears inconsistent: multiple reviews praise thorough, detailed examinations and explanations of findings and options, while two recent 1-star reviews describe a vet as rude/arrogant and lacking empathy during emergency visits.

Reviews

Google rating: 4.3 stars from 233 reviews.

•Fast access for urgent problems: owners report being seen immediately or treated quickly for emergencies (dog attack injuries, a very sick cat).
•Detailed work-ups and explanations (for some visits): “full and detailed examination,” findings shown and explained, and a clear course of action agreed.
•Trauma and orthopaedic emergencies mentioned: treatment for bite wounds, a cat hit by a van, and an elderly dog’s hip dislocation with ongoing improvement described after the visit.
•Cost is a frequent concern: several owners describe bills as expensive, with itemised fees and totals quoted; one review also complains about additional medication charges on top of an out-of-hours fee.
•Conflicting reports on vet manner: some describe vets as “brilliant” and bonding well with the pet; others describe a vet as dismissive or rude, and one alleges an extremely brief examination.

Reviews for Vets Now Macclesfield

Note: Showing the 5 most recent Google reviews out of 233 we track in total. Recent reviews may not be representative of overall sentiment.

Suzanne Short

in the last week

Emergency treatment because my toy poodle had been savagely bitten on his side. Great reception staff & brilliant, thorough ,caring male vet.

Shaw's & Company Estate Agents Ltd

2 weeks ago

Very professional service

Maria Price

Gareth Williams

a month ago

I’m pretty sure that Peter & co saved Roxy’s life - and I cannot thank him and the staff more for that. At almost 17 years old, this hip dislocation was never going to be easy but as you can see, she’s up, weight-bearing and walking outside on her own for toilet time. After every sleep (and there are many at her age) we are seeing an improvement. Check up at Chipping Norton Vets tomorrow afternoon and I’ll report back. Not out of the woods yet but so far the hip is staying in place and apart from a little confusion when her leg occasionally gives way she’s making a remarkable recovery. Thank you once again. Gareth & Roxy.

keren Phillips

They were great very sympathetic explained in full detail showed us their findings

Nilufar Egamova

I rarely leave bad reviews, but the way this vet made me feel was absolutely awful. My cat, who spends most of his time outdoors and only comes home occasionally to eat, was hit by a van. I had to make an emergency appointment outside of normal hours for him to be seen at the emergency clinic. The receptionist was incredibly kind and sympathetic — she was the only positive part of this experience. Unfortunately, the vet was the complete opposite: rude, arrogant, and completely lacking in empathy. When I tried to explain that it can be difficult to catch an outdoor cat, his response was, “That’s your problem, not mine.” He even told me I could go somewhere else if I didn’t like it. I paid over £400 for this visit, and for that amount, I expected at least a basic level of compassion and professionalism. Instead, I left feeling judged, dismissed, and deeply upset. Absolutely unacceptable behaviour from someone in a caring profession. Extremely disappointed.

Lisa Smith

The vet spent 3 minutes examining my dogs leg, to be advised what we already knew and that was she had broken the equilateral to a humans wrist on one of her from legs.. that consultation cost £280. We was also charged £8 for the cost of drugs and £50 for administrating it... We were greated by a vet nurse who was lovely and compassionate. However the vet on the other hand was arrogant and very rude

Caroline Pearce

Great service the other night by the out of hour vets, my cat was very sick and was treated quickly by the lovely vet. It was an expensive trip and I appreciate you an out of hours fee. £336 for out of hours which I was happy to pay, my only grudge is being charged an extra fee on top of normal price for medication, I think this is a little much on top of the general fee. My bill was £903! It's alot of money to find when you don't want to risk your pets health by waiting to go normal vets. Can't fault the service provided, just expensive

Jennie Edwards

We were directed to your Macclesfield location and the Vet came to greet us when we arrived. She carried out a full and detailed examination and provided a course of action which we agreed. Very impressed with help and professionalism and she bonded well with our dog.

Frapperdog HD

My dog was attacked by another dog and the wound wasn’t picked up by our own vet initially. We found blood on our poor dog a few hours later and we went to vet’s now. We were seen immediately and Tilly was treated very swiftly indeed and also the price for this was reduced because I can only imagine the injury was missed the first time and my little girl had gone through such a traumatic experience. Very happy with the vet and the whole service