Andale Vets

We’ve been going to Andale for a number of years now, and honestly, there aren’t enough good things I can say about the team. They are kind, caring, and attentive — but they go a step further by being genuinely invested in their clients and their pets. They treat everyone with respect and courtesy, and they truly understand that for most of us, we’re not just bringing in a pet, but a beloved member of our family. I can’t recommend them highly enough to anyone looking for a veterinary practice that truly cares. A special shout-out goes to Matthew, who has been absolutely incredible with us. We’ve had some really difficult times over the past year with our dogs, and he has gone above and beyond at every step. Not only is he an amazing vet, but also a genuinely fantastic human being.

This is by far the best vet in Widnes. Matthew is fabulous and always puts your mind at ease. Offers all the options. I would recommend this vets if you are looking for one

This review is in no way a direct criticism of any member of staff we ever dealt with at Andale, but a criticism of the procedures that are in place. On 2 consecutive occasions, we were given the incorrect medicine for our dog, the first one, was a different name/address/dog name, and luckily i spotted this before administering. The second time, a medicine that my dog had a bad reaction to when he was a puppy was prescribed. Having trust in the vets and what you are given, i only checked this time for the correct details, and not the medicine. My dog was violently ill for the best part of 24 hours. It was only when i looked at the packet i realised they had given him the medicine that they have on file as not to prescribe. Coupled with this, the vet who tried to give my dog his vaccinations, decided to prescribe him a course of sedatives because he was difficult when trying to give him his jabs. This was the final straw, i moved him to a new vets, she put a blanket on his head while i held him, and gave him his jabs, no problems, no medication needed, maybe this was a more experienced vet? I was promised a call from the senior vet to explain what measures had been put into place to prevent this from happening again. Still waiting for that call now. If you are a current customer, or looking for a new vet, my advice would be to double check everything that is prescribed.

We cant recommend Andale Vets enough and every member of the team are just fantastic. Our dog is currently attending regular sessions with Bronwen for cuddle therapy to help Buddy not be stressed when visiting the Vet..... Bronwen is fantastic and is slowly building Buddys confidence, in such a short period he is now able to get into the building without embarrassing us with the ridiculous amount of barking and peeing ge was doing!!!! Lol. My 12yr old daughter who is autistic always attends the appointments with me and she has built a good rapport with Bronwen who is just amazing with her.

I have been with Andale for 13 years and always receive the friendliest welcome. The reception staff are always so helpful. Some times the vets change but never the care and service. It is always exceptional. Lewi loves to go there and see his friends. X