Andale Vets

Andale Vets (Andale Veterinary Centre) in Widnes provides general veterinary care for companion animals including cats, dogs, rabbits, guinea pigs, ferrets and hamsters. The practice is part of IVC Evidensia and advertises emergency veterinary services, with out-of-hours consultations noted as separate from standard plans. Recent customer feedback is strongly positive overall, with recurring praise for friendly staff, clear communication, same-week appointments and calm, unhurried consultations.

Services

• •General veterinary care for common household pets, including cats, dogs, rabbits, guinea pigs, ferrets and hamsters.
• •Emergency veterinary services are listed by the practice; it also notes that out-of-hours consultations are not included in standard plans.
• •Pet Health Club® preventive healthcare plans are offered.
• •Surgical care is reflected in recent reviews, including multiple anaesthetics and operations for one dog, with praise for aftercare, neat healing and communication throughout treatment.
• •Support for nervous pets has been mentioned by owners, including regular desensitisation-style “cuddle therapy” visits to help a dog become more comfortable coming into the practice.
• •A veterinary nurse training facility is listed in the clinic information.
• •An international pet passport appointment is mentioned in one review, although that reviewer was unhappy with how the visit was handled.

Pricing

No published pricing information is currently available for this clinic, although one recent reviewer felt it was getting expensive.

People

• •Matthew: repeatedly praised in reviews for being reassuring, calm and clear about treatment options, especially during difficult periods with dogs needing ongoing care.
• •Charlotte: described by one reviewer as an excellent cat vet nurse with a calm, affectionate manner that helped their usually unsettled cat stay relaxed.
• •Bronwen: credited with running regular “cuddle therapy” sessions that helped a dog become less stressed about vet visits.

Reviews

Andale Vets has a 4.7-star Google rating from 433 reviews.

• •Recent feedback is overwhelmingly positive, with many reviewers describing the team as friendly, caring, attentive and professional.
• •Several owners mention good access to appointments, including being able to get seen within the same week, and consultations where they felt listened to rather than rushed.
• •Clinical care is a strong theme in positive reviews, including praise for communication, surgical care, aftercare and the way staff handle anxious or elderly pets.
• •A small minority of recent feedback is negative, including one complaint about waiting past the appointment time and dissatisfaction with an international pet passport visit.