Clinic Overview
Andale Vets (Andale Veterinary Centre) provides general veterinary care for companion animals including cats, dogs, rabbits, guinea pigs, ferrets and hamsters. The practice advertises emergency vet services, and notes that out-of-hours consultations are not included in standard plans. Recent reviews most often describe being able to get appointments within the same week and consultations that “don’t rush you,” alongside a small number of reports raising concerns about dispensing/procedure issues (for example, incorrect medication supplied and lack of a promised follow-up call).
Andale Vets (Andale Veterinary Centre) provides general veterinary care for companion animals including cats, dogs, rabbits, guinea pigs, ferrets and hamsters. The practice advertises emergency vet services, and notes that out-of-hours consultations are not included in standard plans. Recent reviews most often describe being able to get appointments within the same week and consultations that “don’t rush you,” alongside a small number of reports raising concerns about dispensing/procedure issues (for example, incorrect medication supplied and lack of a promised follow-up call).
Services
- •General veterinary care for companion animals (cats, dogs, rabbits, guinea pigs, ferrets, hamsters).
- •Emergency veterinary services (the website also states out-of-hours consultations are not included in standard plans).
- •Pet Health Club® proactive healthcare plans (named on the website; specific inclusions not listed in the provided summary).
- •“Cuddle therapy”/desensitisation-style visits mentioned in reviews to help a dog become less stressed about vet visits (regular sessions were described).
- •International pet passport appointment mentioned in a recent review (one reviewer reported staff said they didn’t know how to do it at that appointment).
- •Veterinary nurse training facility (listed in the structured clinic data).
People
- •Matthew (vet): mentioned by multiple reviewers as calming and reassuring (“puts your mind at ease”), and as someone who “offers all the options” when discussing care.
- •Bronwen: credited in a review with running regular “cuddle therapy” sessions to reduce a dog’s stress around vet visits, with the owner reporting noticeable improvement over a short period and positive engagement with an accompanying child.
Reviews
Google rating: 4.7 stars from 430 reviews.
- •Access and appointments: one reviewer says they can “always get an appointment within the same week.”
- •Consultation style: several mention being listened to and not feeling rushed.
- •Support for anxious pets: one owner describes structured “cuddle therapy” sessions that helped their dog enter the building more calmly.
- •Staff experience varies in accounts: one reviewer praised clear options and reassurance from a named vet (Matthew), while another reported arriving for a specific appointment (international passport) and being told the staff member didn’t know how to do it.
- •Process/dispensing concerns (minority of reviews): one review alleges being given incorrect medication on two occasions (including a drug they say was on file not to prescribe), a significant reaction in their dog, and a promised call-back that didn’t happen. Another review complains about waiting past the appointment time and describes the interaction as “arrogant.”
- •Cost: one long-term client says it’s “getting expensive,” without specific prices given.
Special Services
Animals Treated at Andale Vets
Animals We Treat
Companion Animals
Pricing at Andale Vets
Opening Hours – Andale Vets
Opening Hours
Hours
Reviews for Andale Vets
Note: Showing the 5 most recent Google reviews out of 430 we track in total. Recent reviews may not be representative of overall sentiment.
Katherine Bates
in the last week
All the staff are lovely and really helpful, and can always get an appointment within the same week. Can't fault this place, really glad we chose to register our cat here
Robert Ivan
a week ago
I am disappointed in this vet and it does not give confidence and they are very arrogant and suffer from them. Today I had an appointment at 11:30 and they put me in at 11:59. I wanted to do an international passport and a lady who saw me said she did not know how to do it and that the doctor had to come and the appointment was made for an international passport and I did not like the vaccine at all and I was disappointed and hopeless and I recommend that you do not go to this vet anymore because it is not good and does not give confidence and you will leave like me sad and hopeless.
Sarah Hayde
a week ago
Lovely, friendly staff...They took really good care of my dog. I have been going to Andale for nearly 20 years with one pet or another. I would highly recommend Andale.
Fran McBride
3 weeks ago
Lovely vets, who don't rush you, i have used Andale for over 30 years and have always received a great service. Getting expensive though.
SUE ABLETT
a month ago
I'm always happy with this veterinary, centre! They are very caring of my elderly cat, Tashi!! I would highly recommend this veterinary, centre! You won't be disappointed!!!!
Rachael Crosby
in the last week
We’ve been going to Andale for a number of years now, and honestly, there aren’t enough good things I can say about the team. They are kind, caring, and attentive — but they go a step further by being genuinely invested in their clients and their pets. They treat everyone with respect and courtesy, and they truly understand that for most of us, we’re not just bringing in a pet, but a beloved member of our family. I can’t recommend them highly enough to anyone looking for a veterinary practice that truly cares. A special shout-out goes to Matthew, who has been absolutely incredible with us. We’ve had some really difficult times over the past year with our dogs, and he has gone above and beyond at every step. Not only is he an amazing vet, but also a genuinely fantastic human being.
Gill Gullu
2 weeks ago
This is by far the best vet in Widnes. Matthew is fabulous and always puts your mind at ease. Offers all the options. I would recommend this vets if you are looking for one
Andrew Rice
3 months ago
This review is in no way a direct criticism of any member of staff we ever dealt with at Andale, but a criticism of the procedures that are in place. On 2 consecutive occasions, we were given the incorrect medicine for our dog, the first one, was a different name/address/dog name, and luckily i spotted this before administering. The second time, a medicine that my dog had a bad reaction to when he was a puppy was prescribed. Having trust in the vets and what you are given, i only checked this time for the correct details, and not the medicine. My dog was violently ill for the best part of 24 hours. It was only when i looked at the packet i realised they had given him the medicine that they have on file as not to prescribe. Coupled with this, the vet who tried to give my dog his vaccinations, decided to prescribe him a course of sedatives because he was difficult when trying to give him his jabs. This was the final straw, i moved him to a new vets, she put a blanket on his head while i held him, and gave him his jabs, no problems, no medication needed, maybe this was a more experienced vet? I was promised a call from the senior vet to explain what measures had been put into place to prevent this from happening again. Still waiting for that call now. If you are a current customer, or looking for a new vet, my advice would be to double check everything that is prescribed.
SooEy Newts
4 months ago
We cant recommend Andale Vets enough and every member of the team are just fantastic. Our dog is currently attending regular sessions with Bronwen for cuddle therapy to help Buddy not be stressed when visiting the Vet..... Bronwen is fantastic and is slowly building Buddys confidence, in such a short period he is now able to get into the building without embarrassing us with the ridiculous amount of barking and peeing ge was doing!!!! Lol. My 12yr old daughter who is autistic always attends the appointments with me and she has built a good rapport with Bronwen who is just amazing with her.
Lynda Allen
a year ago
I have been with Andale for 13 years and always receive the friendliest welcome. The reception staff are always so helpful. Some times the vets change but never the care and service. It is always exceptional. Lewi loves to go there and see his friends. X
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