Halton View Veterinary Surgery

Halton View Veterinary Surgery is part of Rutland House Vets, a multi-branch group that says it has been providing veterinary care for nearly 65 years, with a 24/7 emergency service based at an RCVS‑accredited hospital. The clinic is set up for routine care (vaccinations, neutering/spays) as well as access to more complex services through the wider group (advanced diagnostics, referral‑level care, hydrotherapy and rehabilitation).

From the latest reviews available to us, owners commonly describe friendly vets and reception staff and long-term relationships with the practice (including ongoing management of a cat’s asthma and routine care). Reviews also include serious criticisms: one owner alleges a missed diagnosis before a dog’s death, and others mention feeling poorly handled on the phone or pressured about money.

Services

• •Routine care (website): general routine veterinary care.
• •Vaccinations (reviews): vaccinations mentioned for a dog.
• •Spay surgery (reviews): dog spay procedure mentioned.
• •Care for cats, dogs and rabbits (website).
• •Ongoing/chronic condition management (reviews): regular visits for a cat with asthma are described.
• •Emergency care (website): a 24/7 emergency service is stated, based at an RCVS‑accredited hospital.
• •Referral-level care and advanced diagnostics (website): described as available through the broader Rutland House Vets services.
• •Hydrotherapy and rehabilitation (website): listed as services available.
• •General surgery (website): “surgeries” mentioned.
• •Dentistry (limited/desired rather than confirmed) (reviews): one owner wished the practice “specialised more in dentistry,” implying dentistry was a concern but not clearly offered as a specialist service.

Pricing

• •One reviewer described the prices as “very reasonable”; no actual fees or plan prices are provided.

People

• •Alex (vet) (reviews): described as “great,” “superb and knowledgeable,” and “totally committed,” including trying to help “as much as he can” with a guinea pig.
• •John (vet) (reviews): also called “great,” “superb and knowledgeable.”
• •Reception team (reviews): repeatedly mentioned as friendly and courteous; one reviewer’s criticism focused specifically on being “dealt with on the phone.”

Reviews

Google rating: 4.4 stars from 30 reviews.

• •Friendly interactions in the clinic: multiple reviewers mention friendly/courteous vets and receptionists and being happy with service on visits.
• •Long-term client relationships and repeat use: one owner reports being registered for 17+ years, with care spanning multiple pets and issues (including asthma management and later spay/vaccinations for a dog).
• •Communication can be inconsistent: one reviewer praises specific vets (Alex and John) but says recent experiences “haven’t been great,” mainly due to phone handling; another mentions being told they had to be registered just to get a rescued dog weighed.
• •Serious negative outcome reported: one 1‑star review alleges their dog was twice told he was fine despite a bloated stomach and later died; another 1‑star review claims the practice “only care about making as much money as they can out of you.”