Broom Cottage Veterinary Surgery

In the latest reviews, owners repeatedly describe clear explanations and time spent talking through options (including for a cat that had been “really poorly”). Several reviews also mention practical, experience-based touches—such as next-day appointments for a cat skin flare-up, being able to get extra requests done in the same visit, and the team sending a sympathy card after a pet died. One recent review conflicts with this tone, alleging a “revenue focus,” repeated recommendations for dental work, and being asked to book (and pay for) a separate consultation to treat an ear infection noticed during a booster appointment.

Services

From the clinic website summary and the latest reviews, Broom Cottage Veterinary Surgery provides

•Vaccinations and routine check-ups
•Neutering
•Animal Health Certificates
•Nurse clinics (including nail clipping mentioned in reviews)
•Care for dogs, cats and rabbits
•Out-of-hours care 365 days a year, with emergency services provided through Beech House Veterinary Centre (as stated on the website)
•Access to a dedicated referral centre, Oakwood Veterinary Referrals (as stated on the website)

People

Named team members mentioned in reviews include

•Mairéad (vet) – described as thorough and gentle with a dog that was in pain and frightened; one owner appreciated that she completed additional requested tasks during the same appointment rather than rebooking.
•Eleanor and Debbie – singled out (along with others) for support during difficult visits, including after the loss of pets.
•Lucy – noted by an owner as particularly good at nail clipping.
•Katie Head (head vet and practice manager) – mentioned in a critical review as having left the organisation.

Across multiple reviews, owners most often describe staff who

•Explain findings and options clearly, including giving advice for a cat’s inflamed skin condition and discussing options for a very unwell cat.
•Help make visits easier for nervous cats, with one owner noting their cat seems less fearful of vet visits due to staff handling/attitude.

Reviews

Google rating: 4.6 stars from 88 reviews. “”

•Communication and explanation: multiple owners say the vet/team explained everything clearly and talked through options (including during ongoing treatment for a very poorly cat).
•Appointment access and getting things done: one owner reports being offered a next-day appointment for a cat’s skin flare-up; another appreciated that extra requests were handled in the same visit.
•Supportive during end-of-life and bereavement: several reviews mention compassionate support when pets were lost, including a sympathy card sent afterward.
•Negative outlier about fees and recommendations: one recent 1-star review alleges a “revenue focus,” repeated dental procedure recommendations with warnings about extractions, a requested quote not arriving by email, and being told to book/pay for a separate consultation to treat an ear infection noticed at a vaccine appointment.

Reviews for Broom Cottage Veterinary Surgery

Note: Showing the 5 most recent Google reviews out of 88 we track in total. Recent reviews may not be representative of overall sentiment.

Cecilia Gartell

in the last week

DOUGLAS MICHAEL STEEL

a month ago

First class service all the staff are very polite everything is explained to you and your pet comes first

Doug Hogg

We cannot speak highly enough of the staff at Broom Cottage vets surgery in Wilmslow. They are warm caring and very professional and have supported us through the devastation of losing pets as well as taking new pets on. Over the years we have used a number of Vets and we can confidently say that the staff at Broom Cottage are the very best. The nursing and reception team welcome everyone as if they were Long lost friends and the Vets have all been wonderful, caring, Gentle, and professional with both us and our pets. In particular we would single out Mairéad, Eleanor and Debbie who have looked after us and been truly wonderful on our recent visits but not at the expense of the rest of the team who are equally wonderful. Thank you one and all for supporting us, it means so much more than you can imagine ❤️❤️❤️

Nick

3 months ago

I was getting worried about a skin condition that had inflamed on my cat and I was able to get an appointment for the next day. The vet was very friendly, sympathetic and helpful. She explained everything clearly and gave me great advice😁. Thanks again from Felix 🐈‍⬛

Michelle Devereux

I took my dog Ambrose to see Mairead yesterday at Broom cottage, our regular vets, and I hadn’t met her before and was very pleased we did. Mairead was thorough and very gentle with Ambrose who was in pain and very frightened. I mentioned he needed a few things extra doing but we would rebook but she did it all there and then. We were very grateful. All the vets at the cottage are lovely as is Lucy who I didn’t get to see, she is particularly good at doing nails. Overall it’s the best vets around. I have been going for years, since my cat was alive, when she passed away they sent me a card which I will never forget ❤️

Stacey Rowley

After years of using Broom Cottage for my 2 Westies, I have had no choice but to move to Woodcroft today due to poor service and Revenue focus. We would usually see Katie Head Vet and Practice Manager, who sadly I was told has left the organisation, but it does make a lot of sense now, as it appears standards have slipped. This is the 2nd time we have met with a newer albeit underwhelming Vet, who on both occasions appears to be more focussed about increasing revenue than animal care. It was recommended on both previous visits, in a very “rehearsed” speech fashion, that both dogs require dental procedures to clean their teeth, then followed the scare mongering speech, that if left, they may need extractions ( 1 dog is 6 years old). First time around, I did request a quotation and never received this on email as promised, when I did say I hadn’t received it, the response was rather clipped “I’m surprised as known around here for my diligence”. Furthermore, I was then told they were overweight which can lead to arthritis and other health complications. The Vet was about to administer the booster and kennel cough, when I mentioned my dog had been itching her ears, the vet looked and said she had a severe ear infection and I would need to rebook ANOTHER consultation as that would fall into another consult fee and the appointment today was for boosters only. Absolutely stunned, a vet practice confirming your pet has a severe ear infection, however can’t treat today, so we have to rebook another day as it’s another consultation/fee? Revenue focus over care by this particular Vet. We’ve always thought the receptionists, nurses, other vets we’ve met over the years have been wonderful, it’s a real shame.

Jenny

4 months ago

The staff at Broom Cottage are so reliable, friendly and helpful. Our lil cat, Ico, has been really poorly recently and they have been so patient, caring and reassuring with him and with us. We really have appreciated their efforts and kindness as he means the absolute world to us. We feel we can trust them with our most precious little boy. It's been overwhelming for us recently but they have taken the time to explain everything and all options to us thoroughly and have worked with us to get him on the road to recovery. Thank you everyone at Broom Cottage for being so wondeful.

Jo de-Lancey

2 years ago

This is a lovely veterinary surgery. All the staff are warm and friendly, which helps to put my somewhat nervous cat at ease. He doesn't even seem to fear his visits to the vets, and I'm sure this is down to the staff and their attitude towards animals. They offer helpful advice to any problems or issues, which is always so welcome. Thanks for caring for my Billy.