Showing 111-120 of 137 clinics
Irby Veterinary Surgery, located in Wirral, is highly regarded for its compassionate and professional veterinary services. With a Google rating of 4.7 stars from 90 reviews, the clinic enjoys strong community trust and loyalty. Notably, it serves as a veterinary nurse training facility, underscoring its commitment to advancing veterinary care. The clinic has received glowing reviews for its exceptional service and dedication. For instance, Patti Goulborn detailed the compassionate care provided by vets Laura and Tom during her elderly dog’s final days, highlighting the personal touch of receiving a handwritten condolence card. Similarly, Lauraine Radcliffe praised the team for their excellent service and care during her dog’s surgery, emphasizing her confidence in the clinic’s ability to provide the best care possible. Maria Bevan also commended Tom for his thoroughness and empathy in treating her dog, while Deryk Copeland shared a story of life-saving care for his seriously ill pet, noting transparent communication about treatment options and costs. Despite these overwhelmingly positive accounts, Ann Holden, while appreciative of the clinic's cleanliness and professionalism, pointed out minor issues such as the need for itemized invoices and more prompt phone responses. Overall, Irby Veterinary Surgery stands out for its personalized care, knowledgeable staff, and commitment to both animals and their owners. With consistent high ratings and heartfelt testimonials, it is a trusted choice for pet care in Wirral.
Irby Veterinary Surgery, located in Wirral, is highly regarded for its compassionate and professional veterinary services. With a Google rating of 4.7 stars from 90 reviews, the clinic enjoys strong community trust and loyalty. Notably, it serves as a veterinary nurse training facility, underscoring its commitment to advancing veterinary care. The clinic has received glowing reviews for its exceptional service and dedication. For instance, Patti Goulborn detailed the compassionate care provided by vets Laura and Tom during her elderly dog’s final days, highlighting the personal touch of receiving a handwritten condolence card. Similarly, Lauraine Radcliffe praised the team for their excellent service and care during her dog’s surgery, emphasizing her confidence in the clinic’s ability to provide the best care possible. Maria Bevan also commended Tom for his thoroughness and empathy in treating her dog, while Deryk Copeland shared a story of life-saving care for his seriously ill pet, noting transparent communication about treatment options and costs. Despite these overwhelmingly positive accounts, Ann Holden, while appreciative of the clinic's cleanliness and professionalism, pointed out minor issues such as the need for itemized invoices and more prompt phone responses. Overall, Irby Veterinary Surgery stands out for its personalized care, knowledgeable staff, and commitment to both animals and their owners. With consistent high ratings and heartfelt testimonials, it is a trusted choice for pet care in Wirral.
Laurels Veterinary Surgery, located in Runcorn, is a well-regarded clinic offering a variety of veterinary services with a focus on nurturing a caring environment for both pets and their owners. This clinic doubles as a Veterinary Nurse Training facility, showcasing its commitment to education and advancement in veterinary care. With an overall rating of 4.2 stars from 254 reviews on Google Maps, Laurels Veterinary Surgery has a strong reputation in the community. Reviewers frequently praise the friendly and efficient staff, with particular commendations for individuals such as Vet Jane, Vet Rebecca, and vet nurse Caron, who are noted for their compassionate care and professionalism. Reception staff, including Karen, Anna, and Jack, are also highlighted for their helpful and personable service. While the majority of feedback is positive, emphasizing the clinic’s dedication to pet care and customer service, there are occasional criticisms. One reviewer expressed disappointment over the inability to secure an at-home euthanasia service at a competitive price, indicating a potential area for improvement in service offerings. The clinic is noted for its continuous improvements and investments in its facilities and staff, which have cultivated a loyal clientele. Clients appreciate the personalized care, with some sharing stories of thoughtful gestures such as receiving sympathy cards after the loss of a pet. Overall, Laurels Veterinary Surgery is highly recommended for its professional and empathetic approach to veterinary care, although potential clients might consider inquiring about specific services and pricing.
Laurels Veterinary Surgery, located in Runcorn, is a well-regarded clinic offering a variety of veterinary services with a focus on nurturing a caring environment for both pets and their owners. This clinic doubles as a Veterinary Nurse Training facility, showcasing its commitment to education and advancement in veterinary care. With an overall rating of 4.2 stars from 254 reviews on Google Maps, Laurels Veterinary Surgery has a strong reputation in the community. Reviewers frequently praise the friendly and efficient staff, with particular commendations for individuals such as Vet Jane, Vet Rebecca, and vet nurse Caron, who are noted for their compassionate care and professionalism. Reception staff, including Karen, Anna, and Jack, are also highlighted for their helpful and personable service. While the majority of feedback is positive, emphasizing the clinic’s dedication to pet care and customer service, there are occasional criticisms. One reviewer expressed disappointment over the inability to secure an at-home euthanasia service at a competitive price, indicating a potential area for improvement in service offerings. The clinic is noted for its continuous improvements and investments in its facilities and staff, which have cultivated a loyal clientele. Clients appreciate the personalized care, with some sharing stories of thoughtful gestures such as receiving sympathy cards after the loss of a pet. Overall, Laurels Veterinary Surgery is highly recommended for its professional and empathetic approach to veterinary care, although potential clients might consider inquiring about specific services and pricing.
Wright and Morten Veterinary Group LLP, located in Congleton, is a well-regarded veterinary practice with a strong reputation for providing excellent pet care. With a high overall rating of 4.7 stars from 64 reviews on Google Maps, the clinic demonstrates a solid track record of customer satisfaction. The reviews highlight the clinic's friendly and knowledgeable staff, with particular praise for their caring and professional demeanor. For instance, Gail Ollier and Jill Holland, both awarding five stars, commend the clinic's friendly and informative staff, noting the excellent care their pets received. The practice is well-regarded for its clean and spacious environment, and it is noted for promptly accommodating appointments, which is emphasized by several reviewers. Debbie Green, another satisfied customer, speaks highly of the clinic’s surgical care, having had positive experiences with her dog's operations over the years. She, like others, recommends the practice to fellow pet owners. However, a critical review by Sarah Butterworth points out an issue with a specific administrative staff member, describing the interactions as unprofessional and suggesting the need for further training to prevent conflict. Despite this isolated incident, the staff's professionalism, particularly among the veterinary team, remains highly appreciated. Maria Johnson, while giving a four-star rating, suggests a desire for a larger facility to avoid traveling to Macclesfield for more serious treatments. Nonetheless, she praises the vets and the reception staff for their commendable service. Overall, Wright and Morten Veterinary Group LLP is a trusted choice for pet owners in Congleton, offering knowledgeable care with a compassionate touch.
Wright and Morten Veterinary Group LLP, located in Congleton, is a well-regarded veterinary practice with a strong reputation for providing excellent pet care. With a high overall rating of 4.7 stars from 64 reviews on Google Maps, the clinic demonstrates a solid track record of customer satisfaction. The reviews highlight the clinic's friendly and knowledgeable staff, with particular praise for their caring and professional demeanor. For instance, Gail Ollier and Jill Holland, both awarding five stars, commend the clinic's friendly and informative staff, noting the excellent care their pets received. The practice is well-regarded for its clean and spacious environment, and it is noted for promptly accommodating appointments, which is emphasized by several reviewers. Debbie Green, another satisfied customer, speaks highly of the clinic’s surgical care, having had positive experiences with her dog's operations over the years. She, like others, recommends the practice to fellow pet owners. However, a critical review by Sarah Butterworth points out an issue with a specific administrative staff member, describing the interactions as unprofessional and suggesting the need for further training to prevent conflict. Despite this isolated incident, the staff's professionalism, particularly among the veterinary team, remains highly appreciated. Maria Johnson, while giving a four-star rating, suggests a desire for a larger facility to avoid traveling to Macclesfield for more serious treatments. Nonetheless, she praises the vets and the reception staff for their commendable service. Overall, Wright and Morten Veterinary Group LLP is a trusted choice for pet owners in Congleton, offering knowledgeable care with a compassionate touch.
Vets for Pets
Altrincham
Vets for Pets, located in Altrincham, offers a range of veterinary services including emergency care and a veterinary nurse training facility. With a Google Maps rating of 4.5 stars based on 307 reviews, the clinic appears to have a generally positive reputation, though some individual experiences suggest areas for improvement. The clinic has received both praise and criticism from clients. Positive reviews highlight the professionalism and compassion of the staff. For example, Simon Gleaves commended the team for their respectful and dignified care during his cat Molly's end-of-life process, even noting a thoughtful gesture of receiving a condolence card. Tez Burkey also expressed satisfaction with the service, describing the staff as professional and knowledgeable, and mentioning that the prices were more reasonable compared to some private clinics. Conversely, there are serious concerns raised by other reviewers. A R N M reported issues with communication and medication management, feeling that they were prescribed unnecessary medication without proper consultation. Flo criticized the clinic for poor surgical care and a lack of empathy, describing a botched spaying procedure that resulted in a hernia. Jeff Bale's mixed review points out opaqueness in the clinic’s pricing, noting that while the veterinarian was friendly, there was a lack of transparency regarding the cost of treatments and subscription services. Overall, while Vets for Pets in Altrincham is well-regarded by many, potential clients should be aware of some reported issues, particularly regarding communication and pricing practices. For those considering this clinic, it may be prudent to clarify treatment plans and costs upfront to ensure a satisfactory experience.
Vets for Pets, located in Altrincham, offers a range of veterinary services including emergency care and a veterinary nurse training facility. With a Google Maps rating of 4.5 stars based on 307 reviews, the clinic appears to have a generally positive reputation, though some individual experiences suggest areas for improvement. The clinic has received both praise and criticism from clients. Positive reviews highlight the professionalism and compassion of the staff. For example, Simon Gleaves commended the team for their respectful and dignified care during his cat Molly's end-of-life process, even noting a thoughtful gesture of receiving a condolence card. Tez Burkey also expressed satisfaction with the service, describing the staff as professional and knowledgeable, and mentioning that the prices were more reasonable compared to some private clinics. Conversely, there are serious concerns raised by other reviewers. A R N M reported issues with communication and medication management, feeling that they were prescribed unnecessary medication without proper consultation. Flo criticized the clinic for poor surgical care and a lack of empathy, describing a botched spaying procedure that resulted in a hernia. Jeff Bale's mixed review points out opaqueness in the clinic’s pricing, noting that while the veterinarian was friendly, there was a lack of transparency regarding the cost of treatments and subscription services. Overall, while Vets for Pets in Altrincham is well-regarded by many, potential clients should be aware of some reported issues, particularly regarding communication and pricing practices. For those considering this clinic, it may be prudent to clarify treatment plans and costs upfront to ensure a satisfactory experience.
RSPCA Animal Centre in Wallasey is a well-regarded establishment dedicated to the care and rehoming of animals. With an overall Google Maps rating of 4.4 stars based on 350 reviews, the clinic demonstrates a strong reputation, indicating generally positive experiences from a large number of visitors. This substantial review count lends credibility to the rating, suggesting a reliable level of service. The written reviews present a predominantly positive picture, with four out of five reviewers awarding the centre five stars. Positive reviews highlight the centre's caring and professional approach to animal welfare. Specific praise is given for the clean and cozy facilities, as well as the compassionate and knowledgeable staff. One reviewer shared a heartfelt adoption story, emphasizing the positive impact the centre has on both animals and their new families. Another reviewer commended the centre's swift response in providing oxygen to a stray cat in distress, underscoring their efficiency and dedication. However, one negative review mentions dissatisfaction with the centre's phone service, which was described as unhelpful and frustrating. This singular negative account contrasts with the otherwise positive feedback but is important to note for potential visitors relying on phone communication. Overall, the RSPCA Animal Centre in Wallasey is portrayed as a caring and efficient establishment with a strong focus on animal welfare and rehoming. While there is a minor discrepancy in phone service satisfaction, the centre's commitment to animal care and the positive experiences of many reviewers suggest a commendable community resource.
RSPCA Animal Centre in Wallasey is a well-regarded establishment dedicated to the care and rehoming of animals. With an overall Google Maps rating of 4.4 stars based on 350 reviews, the clinic demonstrates a strong reputation, indicating generally positive experiences from a large number of visitors. This substantial review count lends credibility to the rating, suggesting a reliable level of service. The written reviews present a predominantly positive picture, with four out of five reviewers awarding the centre five stars. Positive reviews highlight the centre's caring and professional approach to animal welfare. Specific praise is given for the clean and cozy facilities, as well as the compassionate and knowledgeable staff. One reviewer shared a heartfelt adoption story, emphasizing the positive impact the centre has on both animals and their new families. Another reviewer commended the centre's swift response in providing oxygen to a stray cat in distress, underscoring their efficiency and dedication. However, one negative review mentions dissatisfaction with the centre's phone service, which was described as unhelpful and frustrating. This singular negative account contrasts with the otherwise positive feedback but is important to note for potential visitors relying on phone communication. Overall, the RSPCA Animal Centre in Wallasey is portrayed as a caring and efficient establishment with a strong focus on animal welfare and rehoming. While there is a minor discrepancy in phone service satisfaction, the centre's commitment to animal care and the positive experiences of many reviewers suggest a commendable community resource.
Northwich Vets4Pets Ltd is a veterinary clinic located in Northwich, Cheshire, England, offering a range of veterinary services and acting as a Veterinary Nurse Training facility. With a Google Maps rating of 4.2 stars based on 132 reviews, the clinic has a mixed reputation among its clientele. Positive feedback highlights the clinic's responsive and caring nature. Notably, Phil, one of the veterinarians, is praised for his professionalism and compassion, particularly in urgent situations, as recounted by Debbie Martins, who appreciated the clinic's willingness to accommodate her dog on short notice. Similarly, Stuart Willis commended the staff for their attentive care and assistance with insurance matters when his cat fell ill. However, there are notable criticisms that potential clients should consider. A review by D S describes the clinic as overpriced and overly focused on financial aspects over animal care, mentioning negative experiences with payment processes and perceived poor service. Similarly, Shayne Eaton reported a distressing incident involving a post-surgery complication with his dog, attributing it to a lack of care and citing an unexpected financial burden due to additional necessary surgery. In past reviews, Colin Jackson expressed satisfaction with the clinic's overall service, particularly with the guidance provided by a staff member named Toni, who assisted with his puppy's needs and facilitated positive interactions with the veterinary team. Overall, while Northwich Vets4Pets has received commendations for its friendly and responsive service, prospective clients should weigh these against some significant concerns regarding pricing and specific incidents of care before making a decision.
Northwich Vets4Pets Ltd is a veterinary clinic located in Northwich, Cheshire, England, offering a range of veterinary services and acting as a Veterinary Nurse Training facility. With a Google Maps rating of 4.2 stars based on 132 reviews, the clinic has a mixed reputation among its clientele. Positive feedback highlights the clinic's responsive and caring nature. Notably, Phil, one of the veterinarians, is praised for his professionalism and compassion, particularly in urgent situations, as recounted by Debbie Martins, who appreciated the clinic's willingness to accommodate her dog on short notice. Similarly, Stuart Willis commended the staff for their attentive care and assistance with insurance matters when his cat fell ill. However, there are notable criticisms that potential clients should consider. A review by D S describes the clinic as overpriced and overly focused on financial aspects over animal care, mentioning negative experiences with payment processes and perceived poor service. Similarly, Shayne Eaton reported a distressing incident involving a post-surgery complication with his dog, attributing it to a lack of care and citing an unexpected financial burden due to additional necessary surgery. In past reviews, Colin Jackson expressed satisfaction with the clinic's overall service, particularly with the guidance provided by a staff member named Toni, who assisted with his puppy's needs and facilitated positive interactions with the veterinary team. Overall, while Northwich Vets4Pets has received commendations for its friendly and responsive service, prospective clients should weigh these against some significant concerns regarding pricing and specific incidents of care before making a decision.
Birchwood Surgery, part of the Willows Veterinary Group, is located in Warrington and serves as a veterinary nurse training facility. The clinic has a Google Maps rating of 4.2 stars from 112 reviews, indicating generally positive feedback from clients. Customer reviews present a mixed perspective on the clinic's services. Positive experiences are highlighted by reviewers like Caroline Starkey and David Murphy, who commend the clinic for its professional and friendly staff. They appreciate the thorough explanations of care routines and find the monthly health plan to be cost-effective. Similarly, H HH praises the clinic for providing exceptional care and support during emotional times, expressing longstanding satisfaction with the clinic’s services. In contrast, some reviews express dissatisfaction with certain aspects of the clinic. Bex Gibbons shares concerns about the clinic's layout, particularly the interaction between cats and dogs in the waiting area, and mentions feeling pressured by expensive cremation options without being offered alternatives. Mark S's review reflects disappointment about perceived prioritization of profit over pet care, citing multiple charges for similar issues and a feeling of being undervalued despite years of loyalty. Overall, Birchwood Surgery offers a blend of professional veterinary services, though there are areas for improvement, particularly in terms of layout and pricing transparency. The clinic is highly rated for its friendly staff and comprehensive care plans, though some clients have noted concerns about pricing and facilities that could enhance the overall client experience.
Birchwood Surgery, part of the Willows Veterinary Group, is located in Warrington and serves as a veterinary nurse training facility. The clinic has a Google Maps rating of 4.2 stars from 112 reviews, indicating generally positive feedback from clients. Customer reviews present a mixed perspective on the clinic's services. Positive experiences are highlighted by reviewers like Caroline Starkey and David Murphy, who commend the clinic for its professional and friendly staff. They appreciate the thorough explanations of care routines and find the monthly health plan to be cost-effective. Similarly, H HH praises the clinic for providing exceptional care and support during emotional times, expressing longstanding satisfaction with the clinic’s services. In contrast, some reviews express dissatisfaction with certain aspects of the clinic. Bex Gibbons shares concerns about the clinic's layout, particularly the interaction between cats and dogs in the waiting area, and mentions feeling pressured by expensive cremation options without being offered alternatives. Mark S's review reflects disappointment about perceived prioritization of profit over pet care, citing multiple charges for similar issues and a feeling of being undervalued despite years of loyalty. Overall, Birchwood Surgery offers a blend of professional veterinary services, though there are areas for improvement, particularly in terms of layout and pricing transparency. The clinic is highly rated for its friendly staff and comprehensive care plans, though some clients have noted concerns about pricing and facilities that could enhance the overall client experience.
Flookersbrook Veterinary Surgery, located in Chester, is a veterinary clinic that also serves as a training facility for veterinary nurses. With an overall rating of 4.2 stars based on 203 reviews, the clinic presents a mixed picture of client satisfaction. On the positive side, several clients have praised the clinic for its professionalism and compassionate service. For instance, Katie Bennett, who has known one of the veterinarians, James, for over 25 years, commends his wealth of experience and compassion. Another reviewer, Megan, highlighted the professionalism and kindness of the staff during a difficult time, noting competitive pricing and the dignified treatment of their pet. However, the clinic also faces significant criticism, as reflected in several one-star reviews. Brinsley Waters expressed deep dissatisfaction, feeling let down by the clinic's handling of a critical procedure for her dog, Rosie, which led to a lack of closure for her family. Similarly, Gareth Drain and Amanda Greenhalgh reported distressing experiences, citing unprofessional service and inadequate care, respectively, with Amanda highlighting a lack of continuity in treatment for her cat. The polarized reviews suggest that while some clients have had positive interactions, others have experienced issues with communication and consistency in care. Given the volume of reviews, potential clients should weigh these varied experiences and possibly visit the clinic to discuss any concerns directly.
Flookersbrook Veterinary Surgery, located in Chester, is a veterinary clinic that also serves as a training facility for veterinary nurses. With an overall rating of 4.2 stars based on 203 reviews, the clinic presents a mixed picture of client satisfaction. On the positive side, several clients have praised the clinic for its professionalism and compassionate service. For instance, Katie Bennett, who has known one of the veterinarians, James, for over 25 years, commends his wealth of experience and compassion. Another reviewer, Megan, highlighted the professionalism and kindness of the staff during a difficult time, noting competitive pricing and the dignified treatment of their pet. However, the clinic also faces significant criticism, as reflected in several one-star reviews. Brinsley Waters expressed deep dissatisfaction, feeling let down by the clinic's handling of a critical procedure for her dog, Rosie, which led to a lack of closure for her family. Similarly, Gareth Drain and Amanda Greenhalgh reported distressing experiences, citing unprofessional service and inadequate care, respectively, with Amanda highlighting a lack of continuity in treatment for her cat. The polarized reviews suggest that while some clients have had positive interactions, others have experienced issues with communication and consistency in care. Given the volume of reviews, potential clients should weigh these varied experiences and possibly visit the clinic to discuss any concerns directly.
ChesterGates Veterinary Specialists, also operating as MiNightVet Chester, is located in Chester and serves as both a veterinary practice and a training facility for veterinary nurses. The clinic provides 24-hour service, catering to emergency and routine veterinary needs. The clinic's Google Maps rating stands at 3.8 stars from 28 reviews, suggesting a mixed reception from clients. The written reviews reveal a polarized experience among clients. Positive feedback highlights the clinic's responsive and caring service during emergencies. For instance, Emma Green praised the quick and compassionate care her puppy received, emphasizing the staff's attentiveness and effective communication. Similarly, Stephen Roberts commended the clinic for their successful emergency surgery on his pet and their assistance with insurance paperwork, reflecting a high level of customer service and expertise. Conversely, negative reviews point to significant dissatisfaction with diagnostic accuracy and client communication. Erin Kelly shared a tragic experience with her bunny, criticizing the clinic's inadequate examination and follow-up, leading to her pet's death. Jason Dutton's review also detailed a misdiagnosis, resulting in the loss of his dog shortly after being assured by the clinic that it was a minor issue. Despite these mixed accounts, some testimonials reflect the clinic's willingness to extend help in challenging circumstances, as noted by Maria Pritchard when they assisted with her injured cockatiel. In summary, while ChesterGates Veterinary Specialists has demonstrated capabilities in handling emergencies and providing thorough care, there are concerns regarding diagnostic accuracy and communication, which have led to varied client experiences.
ChesterGates Veterinary Specialists, also operating as MiNightVet Chester, is located in Chester and serves as both a veterinary practice and a training facility for veterinary nurses. The clinic provides 24-hour service, catering to emergency and routine veterinary needs. The clinic's Google Maps rating stands at 3.8 stars from 28 reviews, suggesting a mixed reception from clients. The written reviews reveal a polarized experience among clients. Positive feedback highlights the clinic's responsive and caring service during emergencies. For instance, Emma Green praised the quick and compassionate care her puppy received, emphasizing the staff's attentiveness and effective communication. Similarly, Stephen Roberts commended the clinic for their successful emergency surgery on his pet and their assistance with insurance paperwork, reflecting a high level of customer service and expertise. Conversely, negative reviews point to significant dissatisfaction with diagnostic accuracy and client communication. Erin Kelly shared a tragic experience with her bunny, criticizing the clinic's inadequate examination and follow-up, leading to her pet's death. Jason Dutton's review also detailed a misdiagnosis, resulting in the loss of his dog shortly after being assured by the clinic that it was a minor issue. Despite these mixed accounts, some testimonials reflect the clinic's willingness to extend help in challenging circumstances, as noted by Maria Pritchard when they assisted with her injured cockatiel. In summary, while ChesterGates Veterinary Specialists has demonstrated capabilities in handling emergencies and providing thorough care, there are concerns regarding diagnostic accuracy and communication, which have led to varied client experiences.
Behavioural Referrals Ltd Veterinary Practice, located in Chester, is a specialised clinic focused on addressing behavioural issues in pets. With a Google Maps rating of 3.9 stars from 16 reviews, the clinic has received mixed feedback from its clients. Several reviewers have praised the clinic for its thorough approach and the positive impact on their pets' behaviours. Notably, Clare Valentine expressed gratitude to Dr. Tooley and the team for their support with her labrador, Wyn, highlighting the clinic's successful rehabilitation strategies and clear communication. Similarly, Michael Hall detailed a transformative experience for his dog Buddy, emphasizing the clinic's compassionate methods and the improvement seen through regular home visits and behavioural training. Conversely, some reviews highlight areas for improvement, particularly concerning communication and service delivery. Olivia and Andrea Neary raised concerns about the clinic's pricing, perceived lack of direct interaction with pets, and the timing of follow-up appointments. They felt that the service fell short of expectations in terms of hands-on training and timely support. The clinic's team includes individuals like Laura H, who has been specifically commended for her efficiency in dealing with prescription issues. Special thanks were also extended to Isla and Laura at Oakbank Stables for their rehabilitation efforts. Overall, while Behavioural Referrals Ltd has demonstrated success in managing complex behavioural issues for some clients, feedback suggests the need for clearer communication and more consistent direct engagement with pets to enhance client satisfaction. Pricing transparency and more frequent appointments could further improve the client experience.
Behavioural Referrals Ltd Veterinary Practice, located in Chester, is a specialised clinic focused on addressing behavioural issues in pets. With a Google Maps rating of 3.9 stars from 16 reviews, the clinic has received mixed feedback from its clients. Several reviewers have praised the clinic for its thorough approach and the positive impact on their pets' behaviours. Notably, Clare Valentine expressed gratitude to Dr. Tooley and the team for their support with her labrador, Wyn, highlighting the clinic's successful rehabilitation strategies and clear communication. Similarly, Michael Hall detailed a transformative experience for his dog Buddy, emphasizing the clinic's compassionate methods and the improvement seen through regular home visits and behavioural training. Conversely, some reviews highlight areas for improvement, particularly concerning communication and service delivery. Olivia and Andrea Neary raised concerns about the clinic's pricing, perceived lack of direct interaction with pets, and the timing of follow-up appointments. They felt that the service fell short of expectations in terms of hands-on training and timely support. The clinic's team includes individuals like Laura H, who has been specifically commended for her efficiency in dealing with prescription issues. Special thanks were also extended to Isla and Laura at Oakbank Stables for their rehabilitation efforts. Overall, while Behavioural Referrals Ltd has demonstrated success in managing complex behavioural issues for some clients, feedback suggests the need for clearer communication and more consistent direct engagement with pets to enhance client satisfaction. Pricing transparency and more frequent appointments could further improve the client experience.