Northwich Vets4Pets Ltd

Northwich Vets4Pets Ltd is a Vets4Pets practice based inside a Pets at Home store, set up for general small‑animal care with on-site diagnostics (in‑house lab machines, digital X‑ray, ultrasound) and a dedicated ophthalmology service that includes a referral option. The clinic also states it is a veterinary nurse training facility and has separate cat/dog waiting areas plus separated wards and isolation units.

From the latest reviews available, owners describe being fit in at short notice when fully booked (including an eye concern assessed the same morning using eye stain/“special fluid”, then treated with drops for suspected conjunctivitis) and prompt triage for a cat that stopped eating (medication given, next‑day recheck, throat exam, and blood tests). A small number of reviews raise concerns about costs and payment handling, including complaints about being chased for payment and one older account of a post‑neuter wound complication and disagreement over charges.

Services

•General consultations and treatment for small animals (dogs, cats, rabbits, small mammals are listed on the website).
•Ophthalmology service (website lists ophthalmology; reviews mention eye assessment using stain/fluorescein-like “special fluid” and treatment for suspected conjunctivitis; site also mentions a referral pathway).
•Diagnostics on site: in‑house lab testing (haematology, biochemistry, urinalysis, cytology), blood pressure monitoring, ECG, ultrasound, digital X‑ray, dental X‑ray, tonometry (eye pressure testing).
•Surgery and inpatient care facilities: operating theatre, hospital ward, isolation unit, oxygen chamber; soft tissue and ear surgery are listed.
•Preventive and routine care: vaccinations (review), nail clipping (review), microchipping (website), weight clinic (website), nutritional advice (website), nurse clinic (website).
•Documentation and prescriptions: pet passport/animal health certificate (website), prescriptions (website).
•Home visits (listed on the website).
•Out-of-hours emergencies: the website states these are handled by an external provider (MiNight vets).

Pricing

•One review (from several years ago) describes a post-neuter complication that led to an additional charge stated as £500, later reduced to £200 “as a good will gesture”; the reviewer also alleges treatment would not proceed until payment was made.
•Recent negative reviews describe the practice as “overpriced” and focused on payment collection, but do not give specific figures.

People

•Phil Perry (clinical lead): mentioned by name in a review for seeing a nervous dog with an eye problem at short notice, checking the eyes with a “special fluid” and providing drops for suspected conjunctivitis.
•Lisa Carvell (veterinary surgeon): mentioned by name in a review for vaccinations plus nail clipping, with the owner highlighting that she asked about the dog’s health more broadly and took time to keep the dog at ease.
•Toni: named in an older review as helping a puppy owner with practical guidance on food, snacks and toys, and introducing them to the practice team.
•The website lists Helen Harrington (head veterinary nurse) (bio details are incomplete in the supplied extract).

Reviews

Google rating: 4.2 stars from 132 reviews.

•Short-notice access when worried: examples include being asked to bring a dog in within an hour despite the clinic being fully booked, and being told to bring a cat in “straight away” when it stopped eating.
•Concrete clinical work described in reviews: eye staining/assessment for suspected corneal ulcer (none seen) and treatment for suspected conjunctivitis; blood tests and a throat examination for an unwell cat, with improvement reported afterwards.
•Routine care mentioned: vaccinations and nail clips; one reviewer specifically calls out a quick appointment for a nail clip.
•Support with admin: one owner says staff helped them with an insurance claim.
•Cost/payment handling concerns (conflicting experiences): some reviewers complain about high costs and feeling treated “like a debt collection agency,” including a complaint about voicemails relating to payment. An older review reports a post-neuter wound issue and dispute over additional fees and payment being required before treatment.

Reviews for Northwich Vets4Pets Ltd

Note: Showing the 5 most recent Google reviews out of 132 we track in total. Recent reviews may not be representative of overall sentiment.

D S

4 months ago

Honestly this place has literally gone down the pan. There overpriced and charge through the nose for things. But more importantly in regards to the financials I’ve had nothing but a bad service from them and they act like a debt collection agency. I think they forget that they’re a vets and the animals care should come first. A number of times they’ve messed up financially they’re end. But as they’re card reader wasn’t working all of a sudden were treated like we are dodging a payment and left a concerning voicemails quoting “it was pointless my dog coming in” for sample which were horrible for her to have done. We were with Altrincham for 14 years and never had service like this. It’s obviously independently owned. If you want a VET that isn’t just financially motivated and doesn’t use the brand to act professional I’d go down the road to Hartford. Really disappointed!

a month ago

Debbie Martins

8 months ago

I rang Vets for Pets Northwich this morning as I was concerned about my little dogs eyes.. they were fully booked but showed kindness and concern and said to bring him to the practice in an hour.. Phil, the vet was wonderful. Professional and kind. He was very good with Pepi who is normally nervous with things like this.. Phil checked out Pepi’s eyes with a special fluid. Thankfully no appearance of cornea ulcers 🙏.. Phil gave us some drops for suspected conjunctivitis. Thank you for seeing our dog at such short notice. Always a friendly service at Vets for Pets Northwich. Xx

10 months ago

stuart willis

Our cat had stopped eating and we called into the vet to see if they would see our cat and they said bring him in straight away which we did and they gave him some drugs and booked him in for the next day and they looked at him again and had a look down his throat and did some blood tests too. Now he is feeling better and is now eating his food and alot more happy than what he was. The vet and the staff have been amazing and looked after him really well. Could not thank them enough. Even helped me sort out things with his insurance claim too.

11 months ago

Gaynor Sinar

a year ago

Got an appointment fast, excellent in dealing with my dogs nail clip, good value.

Ellan Wright

I came in last week to see Lisa for my dogs vaccinations and nails clipped. Lisa was brilliant, she was genuinely interested in my dogs health as a whole, offering advice and guidance, as well as being very patient to put him at ease.

shayne eaton

5 years ago

My dog went in to be neutered was left in cage without collar so was able to lick and chew wound so ended up hemorrhaging. Taken back next day for emgency op with additional cost of £500 then dropped to £200 as a good will gesture as it was done in there care. Would not operate until fully paid I did not not expect this lack of care over a minor operation I wouldn't recommend this vets to anyone.

Colin Jackson

7 years ago

Bear has been attending here since he was a puppy. Made lots of puppy friends. We also made a few friends and have learned so much from the very knowledgeable and helpful staff, in particular one young lady Toni. She advised what types of food, snacks and toys he should have on his puppy journey. She also introduced us to the vets upstairs where he is now registered and enjoys going to see them whenever we are in the shop.