Dog & Cat Vets in Ellesmere Port

## Summary Village Vets Childer Thornton is a small-animal practice that also acts as a veterinary nurse training facility, and it advertises emergency veterinary services (the inputs don’t specify exact out-of-hours arrangements). Recent reviews repeatedly highlight support for anxious dogs—owners describe pets being greeted with “strokes and biscuits,” and staff staying calm about stress-related accidents in the waiting area. People also mention being able to get same-day appointments and having treatment explained patiently, though one reviewer reports a serious dispute about an insurance claim not being processed after an admin fee was paid. ## Services - General vet consultations and treatment (multiple reviews refer to advice, treatment, and explanations of what’s needed). - Support for anxious/nervous pets (owners describe gentle handling, taking time, and using treats to help dogs settle). - Same-day appointments are reported as available by at least one owner. - Emergency veterinary services are listed in the clinic data (no further details provided). - Veterinary nurse training facility (listed in the clinic data). - A dog “health plan” is mentioned by a new client (what it includes isn’t described). - Joint pain management is referenced in one review, involving a course of injections. ## People - **Lily (vet)**: mentioned by name as being “lovely, kind and patient” with a dog during visits. - **Practice team (unnamed)**: multiple owners describe staff taking time with nervous dogs (greeting with smiles, strokes and biscuits) and being tolerant of anxiety-related messes, as well as giving clear explanations and patiently answering questions. ## Reviews **Google rating: 4.9 stars from 219 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Handling of anxious dogs is a recurring point: treats, calm greetings, and patient, gentle handling are specifically described. - Access and reassurance: one owner says they’ve “always been able to get a same day appointment,” and others mention feeling reassured during difficult situations. - Communication: owners mention questions being handled patiently and treatments being clearly explained. - One negative review reports an insurance/admin-fee dispute: after paying an admin fee for an insurance claim related to joint-pain injections, the reviewer says the insurer hadn’t been contacted and the clinic then requested full payment.

## Summary Animal Trust Vets CIC Ellesmere Port is part of the Animal Trust Vets CIC group. The clinic presents itself as a full-service general practice with **free consultations** and **transparent pricing**, and it also advertises **24/7 urgent care** (with the same pricing as daytime services except for a **£79 supplement**). On the clinical side, the website mentions capability for **surgery (including major surgery)** and **CT scans**, alongside routine care like **vaccinations**. In the latest reviews available to us, owners repeatedly describe **out-of-hours emergency visits being accepted quickly**, including seeing an **unregistered** cat for seizures late on a Saturday night. Several reviews also give concrete examples of **second opinions and avoiding unnecessary procedures**, including one case where an owner says the team confirmed there was **no blockage/stones**, provided **ultrasound, IVs and medication**, and **refunded a surgery fee** when surgery wasn’t needed. Another owner mentions **proactive follow-ups**, including calls with updates and even photos during inpatient care. ## Services - **Free consultations** (stated on the website). - **Vaccinations** (website). - **Surgery**, including **major surgery** (website). - **Urgent care**, including **24/7 urgent care** with a stated pricing approach (website); reviews describe Saturday-night emergency visits being accommodated. - **CT scans** (website). - **Ultrasound** (review: used during an emergency second-opinion work-up). - **IV fluids and medication** for acute illness (review example). - **Second opinions** (multiple reviews describe coming specifically for a second opinion, including surgical decision-making discussions). ## Pricing - **Consultations: free** (website). - **24/7 urgent care supplement: £79** (website) on top of the same pricing as daytime services. - Example bill from a review: **~£220** for an emergency visit including **ultrasound, IVs, medication, and take-home meds** (owner-reported). - Review mentions a comparison quote elsewhere of **£2000+** for a suspected blockage/euthanasia-related costs (owner-reported, not this clinic’s pricing). ## People - **Oscar (locum vet)**: described as cheerful, calming with a young cat, and prompt in assessment/treatment (review). - **Olivia (vet)**: described as knowledgeable and gentle with an elderly dog during an appointment focused on understanding a condition (review). - **Dylan (specialist surgeon)**: credited with a thorough examination and clear explanation that helped an owner decide whether to proceed with surgery (review). - **Carly (reception team)**: specifically named for being welcoming/helpful (review). - Nursing team: one owner highlighted a nurse who **explained everything thoroughly** and told them **surgery wasn’t necessary**, with a **refund of the surgery fee** mentioned (review). ## Reviews **Google rating: 4.6 stars from 1020 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Emergency access and speed**, including being seen late on a Saturday night and taking pets not previously registered. - **Clear explanations and decision support**, especially around complex or high-stakes issues (e.g., surgical options for an elderly dog; second opinions). - **Diagnostics and inpatient care updates**: owners mention **ultrasound**, **IV treatment**, and frequent **phone updates**, including photos during recovery in one case. - **Cost transparency/value in specific cases**, including an owner-reported emergency work-up and treatment around **£220**, and another report of a **refunded surgery fee** when surgery was deemed unnecessary.

## Summary Littlecroft Vets is a small-animal practice established in 1987, and its website also highlights care for exotic pets (including reptiles, birds, amphibians, rodents and rabbits) with investigations and surgery for exotics. Recent reviews frequently mention routine preventive care (annual boosters and kennel cough vaccinations) and planned surgery (a dog spay was specifically referenced as being booked in). Several owners describe a clean, airy waiting area and staff who help nervous animals stay calm during vaccines (including a nervous older dog reportedly kept relaxed through a kennel cough jab). Feedback is mixed on the end-of-life experience: one long-term client described exceptional compassion and a vet staying beyond finishing time, while another detailed a very negative euthanasia appointment and felt their concerns were dismissed on an earlier visit. ## Services - Small-animal veterinary care (per website and reviews: cats and dogs are repeatedly mentioned). - Exotic pet care, including investigations and surgeries for exotic pets (website); species listed include birds, reptiles, rabbits, rodents, amphibians, spiders, snails and frogs. - Vaccinations/boosters (e.g., annual booster for a cat; kennel cough vaccination referenced in both injection and nasal “nose squirt” form). - Surgery (a dog spay was specifically mentioned as scheduled). - Euthanasia/end-of-life care (described in reviews, with strongly conflicting experiences). - Emergency veterinary services are listed in the provided clinic data (not further described in the website summary or reviews we have). - Veterinary Nurse Training facility is listed in the provided clinic data. ## Pricing - One reviewer reports paying **£110** for an initial visit when their cat was suddenly unwell (they felt reassured at the time, but later returned and received a different assessment). - The same reviewer reports spending **around £500** in total across the illness and end-of-life visits described. - A monthly plan is mentioned by one owner as covering flea and worming treatments and the yearly booster vaccination, but no monthly price is given. ## People - **Sean** (described by reviewers as the vet they see): repeatedly credited with being thorough during cat care, and with keeping a nervous older dog calm during vaccinations (including kennel cough) while also making younger pets comfortable during injections. One owner had a spay booked with him. - **Claire** (reception): specifically named as “brilliant” by one reviewer; reception staff more generally are described as helpful, polite and friendly. - An **unnamed older male vet** is described in one review as dismissing concerns on an initial appointment and handling a euthanasia appointment in a way the owner found careless and upsetting (this directly conflicts with other reviews praising compassion around a pet’s death). ## Reviews **4.6 stars from 214 reviews.** The themes below are drawn from the latest written reviews available to us. - **Handling and communication during routine visits:** owners mention boosters and kennel cough vaccinations, with several describing vets who are gentle and patient, especially with nervous dogs. - **Practice environment and front desk:** the waiting room is described as clean, airy, and the reception team is often mentioned as helpful; one review complains that appointments “often run over,” while another says they were seen on time. - **End-of-life and serious illness experiences conflict:** multiple reviews describe compassion (including a vet staying past finishing time when a long-lived cat died), while one detailed account alleges missed findings on an earlier visit, poor communication at a euthanasia appointment, and an upsetting experience at reception immediately afterward.

## Summary Cambridge Road Veterinary Centre is most often described in reviews as a straightforward, “no-nonsense” practice, with several owners specifically naming **Dr Ross**. Based on what’s actually mentioned, the clinic appears set up for **routine consultations and ongoing medication management** (for example, allergy medication), with some flexibility shown around appointment timing. Concrete details owners mention include: - **Allergy treatment/medication management** for a dog, with the owner feeling the overall bill (consultation plus medications) was lower than expected. - **Direct communication style** from Dr Ross (“no-nonsense”, “sound advice”). - **Seeing a patient despite a missed appointment time**, when an owner arrived at the wrong time for a rescue dog check. - Multiple reviewers emphasise **pricing that feels fair** and medication that doesn’t feel “overly priced” (no specific fees quoted for this clinic). ## Services Services explicitly referenced in the latest reviews include: - **General veterinary consultations** - **Ongoing prescription medication for allergies** - **Initial vet visit/check for a newly acquired rescue dog** ## People - **Dr Ross (vet)**: Repeatedly named. Owners describe a direct, “old school” approach and prioritising the animal over upselling. Specific examples include giving “sound advice,” and fitting in an appointment even when an owner arrived at the wrong time. ## Reviews **Google rating: 4.7 stars from 74 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Fairer-feeling bills/medication costs** than some owners experienced elsewhere (described as “reasonably priced” and “very fairly priced,” though no set price list is provided). - **Direct, pragmatic consult style**: multiple comments describe Dr Ross as “no nonsense,” with clear advice. - **Going out of the way to help**: one owner says they were still seen after arriving at the wrong time, even as the vet was about to leave. - **Loyalty/extra travel**: at least one reviewer says they travel specifically to use this practice rather than other options.

## Summary Community Pet Clinic is part of **Jollyes**’ Community Pet Clinics. Based on the clinic website, it’s set up primarily for **preventive care appointments**—specifically vaccinations and microchipping—rather than a full general-practice service list. The website also states: - **Vaccinations are given by “qualified vets”**, with advice provided as part of the appointment. - **Microchipping appointments** are offered as a “quick and easy” visit. - The clinic provides **limited emergency support for adverse reactions to vaccinations**, and uses an **out-of-hours provider** for other emergencies. ## Services - **Vaccinations** (advice plus administration of a “range of vaccinations” is described on the site) - **Microchipping** - **Emergency arrangements (as stated by the clinic):** - Support for **adverse reactions to vaccinations** - An **out-of-hours provider** is used for emergencies outside this scope (no further detail provided)