Hollybank Veterinary Centre

- Recent feedback is mostly very positive, with owners often describing the team as friendly, knowledgeable, kind, and compassionate. - Communication is a recurring strength, with praise for vets who listen well, explain options clearly, offer reassurance, and provide follow-up support by phone and through regular check-ins. - Reviews cover both routine and more complex situations, including puppy care, urgent appointments for injuries, ongoing illness management, and support around major treatment decisions.

Services

•Routine veterinary care: Owners mention puppy vaccinations, general consultations, and careful clinical advice, including monitoring a problem rather than prescribing medication unnecessarily.
•Urgent and emergency help: The practice is listed for emergency or extended-hours care, and reviews describe quick support for urgent issues such as a paw injury, with a weekend appointment arranged for the next morning.
•Ongoing case support: Recent feedback highlights regular check-ins and help planning treatment over time, including support for a dog with a brain tumour and later heart-related decline.
•Surgical and treatment support: One owner describes the team as excellent throughout their dog’s cruciate ligament repair process.
•Home visits and end-of-life care: Home visiting is mentioned in reviews, including at-home euthanasia support, with owners describing calm, compassionate care during a pet’s final goodbye.
•Training role: Hollybank is listed as a veterinary nurse training facility.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Review comments on cost are limited, though one owner felt a £250 home-visit quote was expensive.

People

•Louise: Frequently praised for compassionate care, quick responses in urgent situations, and support with difficult end-of-life decisions.
•Richard: Mentioned as a main point of contact for ongoing care and also named in positive feedback about at-home end-of-life support.
•Jon: Praised for listening carefully, offering phone advice, and helping an anxious owner feel taken seriously.
•Helen: Appreciated for advising monitoring rather than pushing unnecessary medication.
•Ezra: Mentioned by one owner after reviewing photos and explaining that the pet would need to be examined in person.
•Reception team: Repeatedly described as welcoming, friendly, reassuring, and helpful.

Reviews

Google rating: 4.7 stars from 335 reviews.

•Recent feedback is mostly very positive, with owners often describing the team as friendly, knowledgeable, kind, and compassionate.
•Communication is a recurring strength, with praise for vets who listen well, explain options clearly, offer reassurance, and provide follow-up support by phone and through regular check-ins.
•Reviews cover both routine and more complex situations, including puppy care, urgent appointments for injuries, ongoing illness management, and support around major treatment decisions.
•Negative feedback appears limited, with one complaint focused on access to home visiting and the cost of a £250 home visit.

Reviews for Hollybank Veterinary Centre

Note: Showing the 10 most recent Google reviews out of 335 we track in total. Recent reviews may not be representative of overall sentiment.

Charlotte F

1 month ago

Steven Egerton

Top local vets. Friendly and knowledgeable

Ian Egglestone

Sarah Jane Omega

2 months ago

Both my dogs have been registered here since they were puppies. My oldest dog (he’s 11) had his cruciate ligament repaired earlier this year. The vet was amazing throughout the process.

Emma Brittain

I visited Holly Bank recently with my cat, as she wasn’t eating and I was concerned about her. I’m probably a slightly anxious pet owner, and found myself getting upset at the vets! Every single person I came across at Holly Bank were kind, compassionate and just wanted the best for my cat. Whilst we still aren’t quite sure what’s going on with her, and we may be back again soon, I’m very grateful to the staff for everything they have done. Jon was wonderful, he really listened to me and never made me feel like I was overthinking my cats behaviour. He spoke to me on the phone to offer advice and takes a genuine care in the animal he is treating. The reception staff were also very kind, and instantly made me feel more reassured. They went above and beyond to try and make sure my cat was okay, but also to reassure me too. Thank you to everyone at Holly Bank, I couldn’t recommend you enough.

Michael Blackmore

7 months ago

Good vets.

V4ppv

8 months ago

Nothing but good things to say about these guys. Whether it be the receptionists or Richard and Louise who were our main points of contact. Our darling doggo Roxy was diagnosed with a brain tumour last summer and the whole team helped us decide a treatment journey with regular check ins to see how she was doing. Unfortunately, on Monday morning we had to make the decision to say goodbye to her due to a heart issue. Although our main point of contact before that was Richard (who was always great), it was Louise who saw us and helped us come to the decision. She was so reassuring and sweet and made the situation as nice as it could be given the circumstance. Our Roxy passed away nice and calm, surrounded by people who love her. Although our ending was inevitably sad, Hollybank made the journey easier and helped us keep Roxy longer than we thought without compromising her well being. They genuinely care about their animals and I cannot be more grateful. Thanks so much.

Emma Higgin

9 months ago

Like extended family. Felix and I felt very cared for from the moment we went there.

Dean Jones

Visiting the north west for Christmas when our dog decided to rip a wart off his paw. Popped into Hollybank saturday afternoon and they were able to book in for a look on Sunday morning. Incredibly friendly, helpful staff. Couldn't recommend more!

Tony Mann

11 months ago