Willows Farm Animal Practice

- One reviewer describes the practice as “absolutely brilliant” after an emergency visit, saying staff helped both their dog and the owner during a medical incident in the car park. - Negative feedback focuses on communication and manner, including a complaint about an impatient consultant during a consultation. - Value for money is another concern in the written feedback, with one reviewer unhappy about the cost of a consultation that ended with an MRI recommendation.

Willows Farm Animal Practice in Northwich is part of VetPartners. The practice is described as a mixed service caring for pets, farm animals, and horses, with emergency cover stated as available 24/7, 365 days a year. Recent feedback is limited and mixed, with strong praise from one emergency client but complaints from others about communication and perceived value.

Services

•Mixed veterinary care: the practice is described as caring for pets, farm animals, and horses.
•Emergency and urgent care: emergency cover is stated as available 24 hours a day, 365 days a year. Reviews also mention an emergency Saturday morning visit and urgent appointment handling.
•Diagnostics and onward referral: reviews refer to X-rays being carried out as part of a work-up, and to a consultation where an MRI was recommended.

Pricing

No published pricing information is currently available for this clinic.

People

•Sean Cleary is named in a complaint review as a “Shar Pei expert.”
•An unnamed consultant is mentioned in a negative review about communication during a consultation.
•Reception staff are described very differently across the small number of reviews, with one reviewer praising how staff handled an emergency and another criticising their compassion.

Reviews

Willows Farm Animal Practice has a 3.6-star Google rating from 7 reviews. Feedback is mixed across a small number of written reviews.

•One reviewer describes the practice as “absolutely brilliant” after an emergency visit, saying staff helped both their dog and the owner during a medical incident in the car park.
•Negative feedback focuses on communication and manner, including a complaint about an impatient consultant during a consultation.
•Value for money is another concern in the written feedback, with one reviewer unhappy about the cost of a consultation that ended with an MRI recommendation.
•One serious complaint raises concerns about compassion, complaint handling, and access to medical records following the death of a pet.

Reviews for Willows Farm Animal Practice

Note: Showing the 10 most recent Google reviews out of 7 we track in total. Recent reviews may not be representative of overall sentiment.

Shaun Farley

4 years ago

Absolutly brilliant . Had to take my dog in emergency on sat morning .. & i had a mild heart attack on the car park ! They sorted me out & then my dog .. cant recomend highly enough x

Alison Wright

Fiona McDonald

5 years ago

Disappointed with the inconsistency of customer care. Lymm Vets are excellent but experience at Oakwood fell short of expectations. £220 consultancy fee just to be told my dog needed an MRI from an impatient consultant - who let me know he was very busy! I had already paid the Willows group over £400 in consultations and Xrays (at Lymm) for this conclusion. The phrase 'money for old rope' springs to mind. The fact that insurance covered me is irrelevant and the group would do well to remember that even when it comes to veterinary care, we have a choice.

Vince H

Lesser Reeves

6 years ago

abbie lodge

7 years ago

TERRIBLE VET GROUP! INSENSITIVE, COLD HEARTED. NO WONDER PRACTICE STAFF ARE THE WAY THEY ARE WHEN AT THE TOP ITS EVEN WORSE. DO NOT USE THIS VETS OR ANY WILLOWS GROUP VET PRACTICE, IF YOU USE THEM ITS AT YOUR PETS RISK!! This vet practice and it’s group are a disgrace. They are REFUSING vet mediation for their DISGUSTING behaviour and their FAILURES of treatment, resulting in 3 year old Shar Pei’s traumatic death. Their so called SHAR PEI EXPERT SEAN CLEARY conveniently “retired” who’s lack of care and treatment towards Daisy resulted in her premature death. The ENTIRE situation of dealing with this vet practice from initial phone calls when Daisy had collapsed in September to get her an appointment to be checked to her treatment and ultimately her death in November, and to as recent as January when they rang for a bill that wasn’t needed to be paid is ATROCIOUS. They FAILED to treat weeks prior to her death and were NO help when she collapsed and died. THE reception staff are insensitive, cold hearted and have NO compassion. The VET clearly wasn’t as GOOD as made out, NO MENTION of his retirement on social media or the website - NOTHING. Which makes me question WHY? The way Daisy died was traumatic for all involved and the willows group fail to offer some simple answers. THEY KNOW ALL THE SENSITIVE DETAILS OF THIS CASE WHICH MAKES THEM EVEN MORE HEARTLESS. The business development director of the group is insensitive, and REFUSING to issue her MEDICAL RECORDS and WILL NOT co operate via vet mediation. HE has IGNORED the most recent letter sent. Something isn’t right with this vet group and this practice. THE TREATING VET, THE PRACTICE STAFF AND THE BUSINESS DEVELOPMENT DIRECTOR OUGHT TO BE ASHAMED. VETS CAN GET AWAY WITH THIS BEHAVIOUR BECAUSE THEY CAN REFUSE TO DEAL WITH COMPLAINTS- ALL THEY WANT TO DO IS MAKE MONEY, EVEN OFF ANIMALS WHO HAVE SINCE PASSED AWAY.