Willows Farm Animal Practice

Willows Farm Animal Practice is part of the Willows Veterinary Group, a mixed-practice group that provides care for pets, farm animals, and horses and advertises dedicated emergency care 24/7, 365 days a year. Reviews describe a practice that does see urgent cases (including a Saturday-morning emergency), and where diagnostic pathways can include X‑rays and recommendations for advanced imaging (MRI). Feedback is mixed: some owners describe being helped quickly in an emergency (including staff assisting the owner during a medical incident in the car park), while others report inconsistent customer care, an impatient consultant, and dissatisfaction with how complaints/records requests were handled.

Services

•Mixed practice: care for pets, farm animals, and horses (group description).
•Emergency care: stated as 24/7, 365 days a year (group description).
•Diagnostics and referrals mentioned in reviews
•X‑rays carried out as part of a work-up (owner references paying for consultations and X‑rays).
•Recommendation for MRI following consultation (review describes being told an MRI was needed).
•Urgent appointment handling is referenced in a review describing an emergency visit.

Pricing

•A review reports a £220 consultation fee for a consult that concluded the dog needed an MRI.
•A review reports paying over £400 to the group for consultations and X‑rays (for the same overall issue).

People

•Sean Cleary is named in a review as a “Shar Pei expert” (the reviewer also alleges he later “retired” and links him to a poor outcome; this is an allegation within a complaint).
•An unnamed consultant is described by one reviewer as impatient and saying he was “very busy” while advising an MRI.
•Reception staff are described very differently across reviews: one account praises being “sorted out” during an emergency, while another describes staff as insensitive with “no compassion.”

Reviews

Google rating: 3.6 stars from 7 reviews. “”

•Emergency help praised by some: one reviewer says staff handled both their dog’s emergency and the owner’s medical incident in the car park.
•Cost and value concerns: one review highlights a £220 consult and feeling the conclusion (MRI needed) repeated what earlier consultations and X‑rays had already suggested.
•Communication and manner are a dividing line: reports range from “brilliant” service to complaints about an impatient consultant and “cold-hearted” handling.
•Complaint/aftercare disputes: one review alleges refusal to use veterinary mediation and difficulties obtaining medical records (presented as part of a broader complaint about treatment and communication).

Reviews for Willows Farm Animal Practice

Note: Showing the 5 most recent Google reviews out of 7 we track in total. Recent reviews may not be representative of overall sentiment.

Shaun Farley

4 years ago

Absolutly brilliant . Had to take my dog in emergency on sat morning .. & i had a mild heart attack on the car park ! They sorted me out & then my dog .. cant recomend highly enough x

Alison Wright

Fiona McDonald

5 years ago

Disappointed with the inconsistency of customer care. Lymm Vets are excellent but experience at Oakwood fell short of expectations. £220 consultancy fee just to be told my dog needed an MRI from an impatient consultant - who let me know he was very busy! I had already paid the Willows group over £400 in consultations and Xrays (at Lymm) for this conclusion. The phrase 'money for old rope' springs to mind. The fact that insurance covered me is irrelevant and the group would do well to remember that even when it comes to veterinary care, we have a choice.

Vince H

Lesser Reeves

6 years ago

abbie lodge

TERRIBLE VET GROUP! INSENSITIVE, COLD HEARTED. NO WONDER PRACTICE STAFF ARE THE WAY THEY ARE WHEN AT THE TOP ITS EVEN WORSE. DO NOT USE THIS VETS OR ANY WILLOWS GROUP VET PRACTICE, IF YOU USE THEM ITS AT YOUR PETS RISK!! This vet practice and it’s group are a disgrace. They are REFUSING vet mediation for their DISGUSTING behaviour and their FAILURES of treatment, resulting in 3 year old Shar Pei’s traumatic death. Their so called SHAR PEI EXPERT SEAN CLEARY conveniently “retired” who’s lack of care and treatment towards Daisy resulted in her premature death. The ENTIRE situation of dealing with this vet practice from initial phone calls when Daisy had collapsed in September to get her an appointment to be checked to her treatment and ultimately her death in November, and to as recent as January when they rang for a bill that wasn’t needed to be paid is ATROCIOUS. They FAILED to treat weeks prior to her death and were NO help when she collapsed and died. THE reception staff are insensitive, cold hearted and have NO compassion. The VET clearly wasn’t as GOOD as made out, NO MENTION of his retirement on social media or the website - NOTHING. Which makes me question WHY? The way Daisy died was traumatic for all involved and the willows group fail to offer some simple answers. THEY KNOW ALL THE SENSITIVE DETAILS OF THIS CASE WHICH MAKES THEM EVEN MORE HEARTLESS. The business development director of the group is insensitive, and REFUSING to issue her MEDICAL RECORDS and WILL NOT co operate via vet mediation. HE has IGNORED the most recent letter sent. Something isn’t right with this vet group and this practice. THE TREATING VET, THE PRACTICE STAFF AND THE BUSINESS DEVELOPMENT DIRECTOR OUGHT TO BE ASHAMED. VETS CAN GET AWAY WITH THIS BEHAVIOUR BECAUSE THEY CAN REFUSE TO DEAL WITH COMPLAINTS- ALL THEY WANT TO DO IS MAKE MONEY, EVEN OFF ANIMALS WHO HAVE SINCE PASSED AWAY.