Willows Veterinary Hospital with Oakwood Veterinary referrals

Willows Veterinary Hospital with Oakwood Veterinary Referrals in Northwich, Cheshire is part of VetPartners. The practice offers routine care, surgery, and 24/7 emergency cover with dedicated clinical night teams, and treats dogs, cats, and rabbits. Recent feedback continues to highlight calm handling of anxious pets, practical help from reception staff, and the reassurance of seeing familiar vets over many years.

Services

• •Routine and preventative care: check-ups, annual vaccinations, and kennel cough vaccination are offered. Recent reviews mention cat health checks and booster appointments, along with a dog’s annual vaccination and kennel cough treatment being arranged in the same visit.
• •Surgery and ongoing treatment: surgery is part of the practice’s offering, and one recent review specifically praises Alan for operating on a dog and explaining care clearly. Reviews also mention ongoing treatment for a very nervous dog.
• •Care for common household pets: the practice treats dogs, cats, and rabbits. Recent reviews include positive experiences from cat owners and rabbit owners as well as dog owners.
• •Support for nervous or stressed pets: reviews describe staff helping pets and owners through difficult appointments, including cleaning a cat carrier after stress urination, providing replacement pads and a bag for bedding, and offering a private room when a cat was unsettled by a noisy dog nearby.
• •Other listed services and facilities: nail trimming is listed, and the site also identifies the practice as a Veterinary Nurse Training facility.
• •Emergency care: the practice states that it provides 24/7 emergency care with dedicated clinical night teams for out-of-hours cases.

Pricing

No published pricing information is currently available for this clinic.

People

• •Louise Parker is named on the website as Clinical Director.
• •Clare Sutton is named on the website as Practice Manager.
• •Alan is repeatedly praised in reviews as a vet, with owners highlighting his professionalism, approachability, surgical care, and the confidence he gives them.
• •Tate is named by a cat owner as their vet, with particular praise for empathy and care during health check and booster appointments.
• •Lucy is mentioned positively for treating an extremely nervous dog.
• •Rebecca at reception is thanked in a review for helping ease an owner’s nerves during a rabbit visit.

Reviews

Google rating: 4.7 stars from 394 reviews.

• •Recent reviews consistently praise the practice for friendly, welcoming reception staff and a calm, caring manner from vets and nurses.
• •A recurring theme is good handling of anxious pets and owners, including on-time appointments, help with stressed cats, and practical support in the waiting area.
• •Several long-standing clients mention using the practice for 22 to 23 years or more, and value the continuity of care from seeing the same vets over time.
• •Named staff receive strong feedback, especially Alan, Tate, Lucy, and Rebecca, with examples covering surgery, routine cat care, nervous dogs, and rabbit visits.