Willows Veterinary Hospital with Oakwood Veterinary referrals – Vets in Northwich
Clinic Overview
- Recent reviewers often describe the team as friendly, calm and efficient, with welcoming reception staff and vets who explain things clearly. - A strong theme is thoughtful handling of anxious pets, including separate entry for a reactive dog, on-time appointments, practical help for stressed cats and patient support for nervous animals during treatment. - Emergency and surgical care is a notable positive theme, with owners describing responsive out-of-hours help, overnight nursing, regular progress calls and clear aftercare.
Services
- •Routine and preventative care: check-ups, annual vaccinations and kennel cough vaccination are offered. Recent visits mention booster appointments, cat health checks, and annual dog vaccinations being handled smoothly.
- •Surgery and ongoing treatment: surgery is part of the practice’s offering. Recent reviews praise both Alan and Andy for clear explanations, organised care and good support before and after operations, including follow-up arrangements.
- •Emergency and out-of-hours care: the practice states that it provides 24/7 emergency care with dedicated clinical night teams. Recent feedback includes an out-of-hours emergency appointment for an injured dog, overnight nursing care, regular updates to the owner and prompt surgery.
- •Care for common household pets: the practice treats dogs, cats and rabbits. Recent experiences include routine cat appointments, dog vaccinations, treatment for very nervous dogs and supportive handling during a rabbit visit.
- •Support for nervous or stressed pets: this is a consistent theme in reviews. Examples include greeting a reactive dog at a separate door, helping a stressed cat owner with carrier clean-up and fresh pads, and patient handling of anxious pets during emergency admission and recovery.
- •Other listed services and facilities: nail trimming is listed, and the site also identifies the practice as a Veterinary Nurse Training facility.
Pricing
No published pricing information is currently available for this clinic.
People
- •Louise Parker is named on the website as Clinical Director.
- •Clare Sutton is named on the website as Practice Manager.
- •Alan is regularly praised for professionalism, organisation, surgical care and making visits straightforward for dogs and their owners.
- •Andy is mentioned positively for carrying out surgery, keeping owners informed and explaining treatment clearly.
- •Tate is thanked by cat owners for empathetic routine care during health checks and booster appointments.
- •Lucy is praised for treating an extremely nervous dog.
- •Rebecca at reception is thanked for helping to settle an owner’s nerves during a rabbit visit.
Reviews
Google rating: 4.7 stars from 418 reviews.
- •Recent reviewers often describe the team as friendly, calm and efficient, with welcoming reception staff and vets who explain things clearly.
- •A strong theme is thoughtful handling of anxious pets, including separate entry for a reactive dog, on-time appointments, practical help for stressed cats and patient support for nervous animals during treatment.
- •Emergency and surgical care is a notable positive theme, with owners describing responsive out-of-hours help, overnight nursing, regular progress calls and clear aftercare.
- •Longer-term clients continue to mention trust and continuity of care, including owners who have used the practice for more than two decades and value seeing familiar vets over time.

