Willows Veterinary Hospital with Oakwood Veterinary referrals

Willows Veterinary Hospital with Oakwood Veterinary referrals is part of the Willows Vet Group and is accredited as a Tier 3 Royal College of Veterinary Surgeons Small Animal Hospital (the highest level in that scheme, as stated on the website). The clinic describes providing care from routine appointments to 24/7 emergency treatment, including dedicated clinical night teams for out‑of‑hours care.

From the latest reviews, owners most often describe practical, situation-specific support—such as staff cleaning a cat carrier after stress urination and providing replacement bedding/pads, and offering a private room when a cat was waiting near a loud dog. Reviews also mention continuity of care (seeing the same vets over time) and a vet named Alan being credited with operating on a dog and explaining care in a way that reassured owners.

Services

Based on the website summary and the written reviews available to us, the clinic is described as providing

•Routine preventative care: check-ups, annual vaccinations, and kennel cough vaccination (given slightly early by agreement to reduce extra visits, per one review).
•Nail trimming (listed on the website).
•24/7 emergency care with dedicated clinical night teams for out-of-hours cases (website statement).
•Care for dogs, cats, and rabbits (website lists these species; multiple rabbit owners mention feeling their rabbits were cared for).
•Surgery/operations (a review explicitly mentions Alan “operating on” a dog).
•Veterinary Nurse Training facility (listed in the structured clinic data).

People

•Louise Parker (Clinical Director) and Clare Sutton (Practice Manager) are named on the clinic website.
•Alan (vet) is repeatedly named in reviews. Owners specifically mention
•performing an operation on a dog (“operating on her”)
•being “professional” and “approachable,” and giving owners confidence through clear knowledge and care
•Rebecca (reception) is named in one review for being helpful and easing an owner’s nerves during a rabbit visit.
•Reception staff are described in multiple reviews as noticing stress triggers and taking action—for example, offering a private room when a cat was waiting near a barking dog, and quickly directing owners to the correct waiting area.

Reviews

Google rating: 4.7 stars from 382 reviews.

•Practical help in stressful moments: cleaning a soiled cat carrier and providing a bag and puppy pad; offering a private room when a cat might be unsettled by a loud dog.
•Long-term continuity and repeat use: several reviewers mention staying with the practice for decades and valuing seeing the same vets over time.
•Rabbit owners feeling included: multiple reviews explicitly mention rabbits and say staff took their concerns seriously.
•Clear examples of clinical care beyond routine visits: vaccination and kennel cough discussions, and a dog operation mentioned with praise for the vet’s manner and handling of both pet and owner.

Reviews for Willows Veterinary Hospital with Oakwood Veterinary referrals

Note: Showing the 5 most recent Google reviews out of 382 we track in total. Recent reviews may not be representative of overall sentiment.

Jenna Finnigan

in the last week

After a particularly stressful start getting one of my cats in his carrier, our visit to Willows was brilliant. The vet and receptionist were so helpful and knowledable and definitely went above and beyond. One of our cats had been stressed and urinated in his carrier. The vet was so kind, cleaned the tray and gave me a bag for his cushion and a puppy pad for the carrier. I really really appreciated it.

Emma Evans

We have used Willows Vets in Hartford for 23 years with all our pets and have only had the very best care but also always been treated with kindness.

charlie day

2 weeks ago

Rebecca at reception was very helpful, and helped with my nerves about my rabbit

Julia Phipps

Visited Willows Vets at Hartford a few times over the last couple of months with Indie and Luna. Had a wonderful experience, very caring helpful staff. Alan (Vet) has been fantastic looking after Indie and operating on her, his caring, compassionate way with the dogs and owners alike is wonderful. Have been using this practice for quite a number of years and highly recommend it.

Mary Kean

a month ago

We’ve been going to this practice for many, many years. Willows is a lovely, friendly caring practice. The vets are exemplary - skilled, kind, knowledgeable and empathetic. The company needs to pay them inline with other 5 star vets, if you wish to retain staff and your solid customer base.

Sarah Downham

a week ago

Alan is an amazing vet and credit to the practice. He’s professional, approachable, and clearly an expert in his field. His care and knowledge gives me complete confidence and I always know my dog Milo is in the best hands.

DAWN RYLE

3 weeks ago

I've been with this Practice for 22yrs, and can only give them the highest recommendation. From the Receptionists, to the Nurses, to the Vets, I've only ever experienced professionalism, kindness and thorough examination, care and attention when attending with my Dogs over the years. I see the same couple of Vets so continuity of care is excellent, plus my dog is used to them and trusts them. And nothing is too much trouble. Wouldn't go anywhere else.

margaret devaney

Very friendly and helpful reception staff, and I was acknowledged quickly then politely directed to the correct waiting area. Almost immediately, the Vet came out and called Finn in, for his 12 month check and annual vaccination and everything was easily completed. We agreed Finn could have his kennel cough treatment a couple of weeks early too, to save another trip back - top marks from Finn as usual - thank you!

Hayley Medland

2 months ago

There was a very loud dog in reception whilst I was waiting with my cat. Reception staff came over and asked if I wanted to wait in a private room. I hadn't complained or anything, it's a vet that treats cats and dogs and I would expect there to be a dog in the reception barking but I thought it was lovely for the reception Lady to be aware of us sat round the corner and to think about my Cat in that way. Once we got in, the Vet was great as always. Very lovely people who work here.

Jane Masters

Superb vets - everyone from the reception team, the nurses and the vets do a brilliant job and I feel like they all genuinely care about my rabbits. Great customer service and always available