Community Pet Clinic

Community Pet Clinic’s website and the latest reviews describe a specialist-led veterinary referral hospital (Northwest Veterinary Specialists) rather than a routine first-opinion clinic. It’s set up for complex diagnostics and specialist procedures, with on-site MRI, dedicated diagnostic imaging, operating theatres and recovery areas, and it states it provides care 365 days a year. In reviews, owners repeatedly mention clear explanations of tests and procedures, being kept updated while pets are in hospital (including phone calls “when they said they would” and even photos during a stay), and support during stressful handovers (including reception staff offering a hug and a hot drink).

Services

Based on the website summary and what owners describe in reviews, the hospital offers

•Diagnostic imaging, including on-site MRI, with a dedicated diagnostic imaging team.
•Orthopaedic surgery (the site mentions orthopaedics; it also notes: “We see all TPLO cases within 48 hours*”).
•Neurology & neurosurgery (one owner specifically mentions surgery for IVDD).
•Soft tissue surgery.
•Internal medicine.
•Oncology.
•Anaesthesia & analgesia.
•Veterinary physiotherapy.
•In-patient care, with owners describing pets staying on-site and them being kept updated during that time.

People

Named team members mentioned in the latest reviews

•Chantal (vet): an owner says she explained test results clearly, was willing to repeat information when the owner was upset, and answered questions.
•Neringa (surgeon/vet, role not explicitly stated): mentioned in connection with an IVDD operation; the owner highlights step-by-step explanations of what would happen.
•Matt (surgeon): one owner credits him with successfully “fixing” their dog after surgery.
•Selena (vet): described as kind, non-judgemental and thorough; the owner appreciated being listened to and getting “clear answers and a plan,” particularly with a reactive dog.
•Gaynor (reception): an owner describes being welcomed with a hug and a cup of tea during an emergency visit with a young puppy.
•Luca (staff member, role not stated): an owner says they were kept informed “all the way through,” including receiving photos during the puppy’s stay.

Reviews

4.8 stars from 586 reviews.

•Explanations and communication: owners repeatedly mention procedures and tests being explained “thoroughly” and “very clearly,” with staff happy to go over information more than once.
•Updates during hospital stays: several owners describe being kept updated while their pet was in the hospital, including calls at agreed times and, in one case, photos shared for reassurance.
•Handling stressful/emotional situations: multiple reviews mention staff supporting upset owners at handover (including a hug from reception).
•Complex cases and surgery mentioned: examples include IVDD surgery, multiple rounds of tests, and surgical repair with a named surgeon.
•Follow-up/admin delays (mixed experience): one owner describes trying to arrange a post-op check-up as “diabolical,” and another mentions chasing for a copy of a report (while also noting it had been less than a week).

Reviews for Community Pet Clinic

Note: Showing the 5 most recent Google reviews out of 586 we track in total. Recent reviews may not be representative of overall sentiment.

Anna Lucey

in the last week

Can't fault my experience with the team. Friendly and supportive. They dealt with my dog quickly and explained everything thoroughly.

Robert Quilliam

a week ago

Sally Weaver

2 weeks ago

First visit to NWVS. Brilliant, professional and caring.

Sharon Formstone

a month ago

Everyone was so kind and helpful when I had to bring my dog Ozzy there for various tests. They talked me thru everything very clearly, even when I got quite upset the vet (Chantal) was happy to repeat things for me and answer all my questions. I didn't get the best outcome I would of liked for my dog after his tests but feel they will do their utmost to help him however they can. Update 9.12.25 - we're back again today for more tests/treatment potentially...can't fault any of the staff, they have been fantastic at every visit. I know Ozzy is in good hands 💜

Maureen Renshaw

I had a very good experience

Karen Jones

This place is unbelievable my boy Ralphy has received the best care after suffering from IVVD he had to have an op by the lovely Neringa who explained everything that was going to happen to him even tje receptionists are lovely I was quite emotional when Ralphy was taken in and if of them came round and give me a big hug they all really do care about the and their owners.Would recommend NWBS to anybody

lynne Mciver

Matt is a wonderful surgeon and certainly fixed Roxy up. I have nothing but praise for him picture 1 and 5 week Picture 2 week 10 Had to come back as now it’s 20 weeks and trying to get a check up is diabolical Still waiting for a appointment after a phone call and email This happened last time as well , it’s not like it’s free

Chris Hughes

The vets and receptionists put us at ease straight away. My BC Storm was extremely well looked after and all procedures explained to us and we were kept updated during the time he spent there. They rang when they said they would. All staff were really helpful!

Jen Jenkins

3 months ago

From the reception team to the vets, we truly felt in safe hands throughout our visit. After a string of difficult experiences with our previous vets - including missed findings and misdiagnoses - it was such a relief to be given clear answers and a plan moving forward. We saw Selena, who was incredibly kind, non-judgemental, and thorough. She made me feel both seen and heard, and explained everything in a way that was easy to understand. The nurse who discharged us was also wonderful - so patient and happy to go over things (more than once!) to make sure we felt confident leaving. As the owner of a reactive dog, I’m sadly used to facing prejudice and judgment. Dougie has been labelled as “too barky” or “a bit much” before, but your team embraced his quirks and energy without hesitation. It meant the world to feel so supported and understood. The only thing I’m still waiting on is a copy of the report, which I’ve chased a couple of times - but as it’s been less than a week, I completely understand these things can take a bit of time. Thank you again for everything - it was such a positive experience for both of us.

Louise Timmis

5 months ago

From the moment I ran in with my 10 week old puppy to the moment we left I felt safe in the knowledge he was going to well cared for. Gaynor on reception welcomed me with a hug and a cup of tea, which was much needed after a stressful scary journey. We were kept informed all the way through by Luca and the team, seeing photos of our puppy was so reassuring. Thankful he should make a full recovery which I have no doubt was due to the care he received. Thank you from the bottom of our hearts. Louise, Dave and Bobby 🐾