Community Pet Clinic – Vets in Runcorn
Clinic Overview
Community Pet Clinic in Runcorn has established itself as a highly regarded veterinary establishment, boasting a stellar 4.8-star rating from an impressive 576 reviews on Google Maps. This indicates a strong track record of customer satisfaction, with numerous clients praising the clinic for its exceptional care and service.
The reviews paint a picture of a compassionate and professional clinic. Many clients commend the staff for their empathy and attentiveness. For instance, Karen Jones appreciates the care her dog Ralphy received, particularly highlighting the support from the receptionists during an emotional time. Similarly, Louise Timmis recounts a positive experience marked by empathetic service from the receptionist, Gaynor, and comprehensive care from Luca and the team.
One of the key strengths of the clinic is its team of skilled veterinarians and staff, including noteworthy mentions of Neringa and Selena, who are praised for their clear communication and thorough explanations of procedures. Matt, a surgeon at the clinic, is lauded for his surgical expertise, although Lynne Mciver notes some difficulty in securing follow-up appointments.
The clinic's ability to address complex cases with professionalism and kindness is frequently highlighted. Clients like Chris Hughes and Jen Jenkins express their relief at finding a veterinary practice that provides clear answers and a supportive environment, especially for reactive pets.
In summary, Community Pet Clinic is recognized for its expert veterinary care, compassionate service, and excellent communication, making it a trusted choice for pet owners in Runcorn. While the vast majority of feedback is highly positive, there is room for improvement in scheduling follow-up appointments.
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Animals Treated at Community Pet Clinic
Animals We Treat
Companion Animals
Opening Hours – Community Pet Clinic
Opening Hours
Hours
Reviews for Community Pet Clinic
Note: Showing the 5 most recent Google reviews out of 576 we track in total. Recent reviews may not be representative of overall sentiment.
Karen Jones
a week ago
This place is unbelievable my boy Ralphy has received the best care after suffering from IVVD he had to have an op by the lovely Neringa who explained everything that was going to happen to him even tje receptionists are lovely I was quite emotional when Ralphy was taken in and if of them came round and give me a big hug they all really do care about the and their owners.Would recommend NWBS to anybody
lynne Mciver
a month ago
Matt is a wonderful surgeon and certainly fixed Roxy up. I have nothing but praise for him picture 1 and 5 week Picture 2 week 10 Had to come back as now it’s 20 weeks and trying to get a check up is diabolical Still waiting for a appointment after a phone call and email This happened last time as well , it’s not like it’s free
Chris Hughes
a month ago
The vets and receptionists put us at ease straight away. My BC Storm was extremely well looked after and all procedures explained to us and we were kept updated during the time he spent there. They rang when they said they would. All staff were really helpful!
Jen Jenkins
3 months ago
From the reception team to the vets, we truly felt in safe hands throughout our visit. After a string of difficult experiences with our previous vets - including missed findings and misdiagnoses - it was such a relief to be given clear answers and a plan moving forward. We saw Selena, who was incredibly kind, non-judgemental, and thorough. She made me feel both seen and heard, and explained everything in a way that was easy to understand. The nurse who discharged us was also wonderful - so patient and happy to go over things (more than once!) to make sure we felt confident leaving. As the owner of a reactive dog, I’m sadly used to facing prejudice and judgment. Dougie has been labelled as “too barky” or “a bit much” before, but your team embraced his quirks and energy without hesitation. It meant the world to feel so supported and understood. The only thing I’m still waiting on is a copy of the report, which I’ve chased a couple of times - but as it’s been less than a week, I completely understand these things can take a bit of time. Thank you again for everything - it was such a positive experience for both of us.
Louise Timmis
5 months ago
From the moment I ran in with my 10 week old puppy to the moment we left I felt safe in the knowledge he was going to well cared for. Gaynor on reception welcomed me with a hug and a cup of tea, which was much needed after a stressful scary journey. We were kept informed all the way through by Luca and the team, seeing photos of our puppy was so reassuring. Thankful he should make a full recovery which I have no doubt was due to the care he received. Thank you from the bottom of our hearts. Louise, Dave and Bobby 🐾
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