Laurels Veterinary Surgery

From the latest reviews, owners most often describe supportive end-of-life care (including not being rushed to decide and being given time with their pet), and staff who handle nervous or reactive dogs calmly (one owner specifically mentions a scared/reactive dog being treated gently during a visit that included a “nose vax”). A minority of feedback conflicts with this, with one owner reporting the practice couldn’t provide a home euthanasia visit when needed and that the quoted cost was higher than another vet.

Services

•General consultations/check-ups (website).
•Vaccinations, including a nasal vaccination (“nose vax” mentioned in a review; vaccinations listed on the website).
•Neutering (website).
•Nail trimming (website).
•Nurse clinics (website).
•End-of-life care/euthanasia (multiple reviews describe the experience; one review also discusses inability to provide an at-home visit at a particular time).
•Out-of-hours arrangements: the website states emergency/out-of-hours care is available 365 days a year via Beech House Veterinary Centre.

People

•Dr. Philippa Bradley (named on the website as leading the team).
•Jane (vet/Dr Jane): described by one owner as particularly good with a scared, reactive dog, staying kind even when a dog resisted a nasal vaccination.
•Rebecca (vet): thanked for help and support with a stray cat named “Tommy”.
•Caron/Caren (vet nurse): thanked alongside vet Rebecca for supporting a stray cat; also described as friendly/helpful.
•Reception team: several owners describe reception staff as efficient and helpful; specific names mentioned include Karon, Anna, Jack, and Karen, with one owner noting they asked about ongoing progress and helped with queries.

Reviews

Google rating: 4.3 stars from 261 reviews. - End-of-life support is repeatedly described as unhurried and considerate, including being given time with a pet and not feeling pressured during decisions.

•Handling of anxious/reactive pets is a recurring detail (calm approach during appointments; tolerance when dogs are overexcited or “cause chaos”).
•Staff communication and follow-up touches are mentioned, including a sympathy card after a pet’s death and reception staff checking in on progress.
•Conflicting experience: one reviewer reports the practice could not provide an at-home euthanasia visit when needed and that their quoted price was higher than another vet’s.

Reviews for Laurels Veterinary Surgery

Note: Showing the 5 most recent Google reviews out of 261 we track in total. Recent reviews may not be representative of overall sentiment.

Susan Wardale

in the last week

Brilliant vet, looks after your precious pets can't fault them, always put you and your pets at ease, can't fault then at all. ***** 5stars

Alex Westhead

a week ago

Used Laurels vets for our 2 dogs for a number of years and sadly one of our dogs had to be put to sleep a week ago in an emergency visit. They were amazing through the whole difficult process and couldn't have done more for us. Every member of staff was kind, caring and considerate during the time we were there. We weren't rushed to make a decision and also given all the time we needed with our boy before he was put to sleep. A big thank you to all the staff at Laurels.

Myra Matthews

3 weeks ago

Always had good service with my dogs always done there best with any problems staff are great he loves them all

Mark Gornall

a month ago

I've been registered at the Laurels for many years. The staff are always curtious and helpful. The vets have always been brilliant with my dogs and are very professional in what they do.

Judith Lloyd

Our experience at the Vets as always. Staff very pleasant and helpful.

Joanne Phillips

2 months ago

Been taking my pets to the Laurels for over twenty years, at my dog’s/ mine time of need they failed miserably. They didn’t have a Vet available to come out to my home to put my boy to sleep. I had a vet come over from Warrington at a considerable reduced price than what Laurels quoted me!

Gill Johnson

3 months ago

Always helpful and efficient. Very friendly nurses and receptionists. I have felt confident with them looking after my pets. -need to get another exotic vet though as vet I have seen with a really poorly guinea pig didn’t seem to know a lot about them.

Cath Delaney (C2A8D)

I have used Laurels Veterinary Services for many years. Surgery goes from strength to strength. They have invested in their building and their staff and cultivated a kind and caring environment. Vet Jane was amazing with Luna (Luna is very scared of people and is reactive). She treated Luna with kindness and was very caring about Luna’s experience. Quinn misbehaved a bit because he didn’t like the nose vax but even then Dr Jane was really kind about it. Both my dogs don’t mind coming into surgery because all the staff are really good with them. Prior to having Luna & Quinn, I had Monty & Scout and both those dogs were looked after amazingly well. Their end of life care was especially amazing and so kind. I received a sympathy card in the post which made me feel they were bothered about my loss. Reception team are amazing as always & help me with slightest queries. Have to give extra shout outs to Karon, Anna & Jack who go out of their way to chat, catch up on Luna’s progress and are genuinely interested in both my animals. Honestly can’t fault this surgery. It has improved and improved over the years and that’s why I keep coming back. Would very highly recommend this surgery for efficient, professional pet care. (Luna left & Quinn - the little chap behind is one of their daycare friends)

Jill Laurie

4 months ago

I've used Laurels for a few years now for both our cat and dog. Said dog is very excited when he goes in and the staff are fantastic with him even when he causes chaos. Would definitely recommend them.

Deb J

6 months ago

I cannot thank Laurels enough especially vet Rebecca and vet nurse Caron for their help and support of a stray cat called “Tommy” this week. The reception staff are also all wonderful. I have to give a special shout out to Karen who is amazing at her job. Another wonderful vet is Jane who looks after my other kitties. All of you who work there have been wonderful every time I have visited. Thank you Xx