
Laurels Veterinary Surgery, located in Runcorn, is a well-regarded clinic offering a variety of veterinary services with a focus on nurturing a caring environment for both pets and their owners. This clinic doubles as a Veterinary Nurse Training facility, showcasing its commitment to education and advancement in veterinary care.
With an overall rating of 4.2 stars from 254 reviews on Google Maps, Laurels Veterinary Surgery has a strong reputation in the community. Reviewers frequently praise the friendly and efficient staff, with particular commendations for individuals such as Vet Jane, Vet Rebecca, and vet nurse Caron, who are noted for their compassionate care and professionalism. Reception staff, including Karen, Anna, and Jack, are also highlighted for their helpful and personable service.
While the majority of feedback is positive, emphasizing the clinic’s dedication to pet care and customer service, there are occasional criticisms. One reviewer expressed disappointment over the inability to secure an at-home euthanasia service at a competitive price, indicating a potential area for improvement in service offerings.
The clinic is noted for its continuous improvements and investments in its facilities and staff, which have cultivated a loyal clientele. Clients appreciate the personalized care, with some sharing stories of thoughtful gestures such as receiving sympathy cards after the loss of a pet.
Overall, Laurels Veterinary Surgery is highly recommended for its professional and empathetic approach to veterinary care, although potential clients might consider inquiring about specific services and pricing.
Note: Showing the 5 most recent Google reviews out of 254 we track in total. Recent reviews may not be representative of overall sentiment.
2 months ago
Been taking my pets to the Laurels for over twenty years, at my dog’s/ mine time of need they failed miserably. They didn’t have a Vet available to come out to my home to put my boy to sleep. I had a vet come over from Warrington at a considerable reduced price than what Laurels quoted me!
3 months ago
Always helpful and efficient. Very friendly nurses and receptionists. I have felt confident with them looking after my pets. -need to get another exotic vet though as vet I have seen with a really poorly guinea pig didn’t seem to know a lot about them.
3 months ago
I have used Laurels Veterinary Services for many years. Surgery goes from strength to strength. They have invested in their building and their staff and cultivated a kind and caring environment. Vet Jane was amazing with Luna (Luna is very scared of people and is reactive). She treated Luna with kindness and was very caring about Luna’s experience. Quinn misbehaved a bit because he didn’t like the nose vax but even then Dr Jane was really kind about it. Both my dogs don’t mind coming into surgery because all the staff are really good with them. Prior to having Luna & Quinn, I had Monty & Scout and both those dogs were looked after amazingly well. Their end of life care was especially amazing and so kind. I received a sympathy card in the post which made me feel they were bothered about my loss. Reception team are amazing as always & help me with slightest queries. Have to give extra shout outs to Karon, Anna & Jack who go out of their way to chat, catch up on Luna’s progress and are genuinely interested in both my animals. Honestly can’t fault this surgery. It has improved and improved over the years and that’s why I keep coming back. Would very highly recommend this surgery for efficient, professional pet care. (Luna left & Quinn - the little chap behind is one of their daycare friends)
4 months ago
I've used Laurels for a few years now for both our cat and dog. Said dog is very excited when he goes in and the staff are fantastic with him even when he causes chaos. Would definitely recommend them.
6 months ago
I cannot thank Laurels enough especially vet Rebecca and vet nurse Caron for their help and support of a stray cat called “Tommy” this week. The reception staff are also all wonderful. I have to give a special shout out to Karen who is amazing at her job. Another wonderful vet is Jane who looks after my other kitties. All of you who work there have been wonderful every time I have visited. Thank you Xx
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