Dog & Cat Vets in Runcorn

## Summary Community Pet Clinic’s website and the latest reviews describe a specialist-led veterinary referral hospital (Northwest Veterinary Specialists) rather than a routine first-opinion clinic. It’s set up for complex diagnostics and specialist procedures, with on-site MRI, dedicated diagnostic imaging, operating theatres and recovery areas, and it states it provides care 365 days a year. In reviews, owners repeatedly mention clear explanations of tests and procedures, being kept updated while pets are in hospital (including phone calls “when they said they would” and even photos during a stay), and support during stressful handovers (including reception staff offering a hug and a hot drink). A smaller but recurring concern is admin/follow-up delays for post-op check-ups or written reports. ## Services Based on the website summary and what owners describe in reviews, the hospital offers: - **Diagnostic imaging**, including **on-site MRI**, with a dedicated diagnostic imaging team. - **Orthopaedic surgery** (the site mentions orthopaedics; it also notes: “We see all TPLO cases within 48 hours*”). - **Neurology & neurosurgery** (one owner specifically mentions surgery for **IVDD**). - **Soft tissue surgery**. - **Internal medicine**. - **Oncology**. - **Anaesthesia & analgesia**. - **Veterinary physiotherapy**. - **In-patient care**, with owners describing pets staying on-site and them being kept updated during that time. ## People Named team members mentioned in the latest reviews: - **Chantal (vet)**: an owner says she explained test results clearly, was willing to repeat information when the owner was upset, and answered questions. - **Neringa (surgeon/vet, role not explicitly stated)**: mentioned in connection with an **IVDD operation**; the owner highlights step-by-step explanations of what would happen. - **Matt (surgeon)**: one owner credits him with successfully “fixing” their dog after surgery. - **Selena (vet)**: described as kind, non-judgemental and thorough; the owner appreciated being listened to and getting “clear answers and a plan,” particularly with a **reactive dog**. - **Gaynor (reception)**: an owner describes being welcomed with a hug and a cup of tea during an emergency visit with a young puppy. - **Luca (staff member, role not stated)**: an owner says they were kept informed “all the way through,” including receiving photos during the puppy’s stay. ## Reviews **4.8 stars from 586 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Explanations and communication:** owners repeatedly mention procedures and tests being explained “thoroughly” and “very clearly,” with staff happy to go over information more than once. - **Updates during hospital stays:** several owners describe being kept updated while their pet was in the hospital, including calls at agreed times and, in one case, **photos** shared for reassurance. - **Handling stressful/emotional situations:** multiple reviews mention staff supporting upset owners at handover (including a hug from reception). - **Complex cases and surgery mentioned:** examples include **IVDD surgery**, multiple rounds of tests, and surgical repair with a named surgeon. - **Follow-up/admin delays (mixed experience):** one owner describes trying to arrange a post-op check-up as “diabolical,” and another mentions chasing for a copy of a report (while also noting it had been less than a week).

## Summary Sandymoor Veterinary Centre describes itself as an **independent, locally owned** practice that **opened in 2022**. Based on its website and recent reviews, it appears set up for **everyday preventative care** (vaccinations, parasite prevention, microchipping) as well as **common procedures and urgent same-day care**: reviewers mention a **spay with aftercare**, a dog kept in for the morning on an **IV drip with hourly update calls**, and a Shar Pei puppy having **eyes checked and tacked**. The website also highlights **unlimited consultations** and **24/7 vet advice via an app**. ## Services From the website summary: - **Unlimited veterinary consultations** (as part of a plan/service listed on the site) - **24/7 vet advice via an app** - **Unlimited nail clips** - **Unlimited anal gland expression** - **Vaccinations:** primary course and annual vaccinations - **Kennel cough vaccination** (dogs) - **Preventative parasite treatments:** flea/tick treatment and worming treatment - **Microchip identification** - **Neutering discount:** 20% discount on neutering (as stated on the site) From recent reviews: - **Spay procedure** with aftercare mentioned - **Same-day treatment without an appointment** for a very unwell dog (kept in for the morning) - **IV drip** treatment with regular progress updates - **Eye check and “tacking”** procedure for a Shar Pei puppy Other structured clinic data: - **Veterinary Nurse Training facility** (listed as a specialization) ## People Named team members mentioned in reviews: - **Rosie (vet):** described as making owners feel “relaxed and welcome” on a first kitten visit; also singled out for handling a pet “Gracie.” - **Rebecca / Becky (vet):** mentioned assessing new kittens; also credited with doing an **eye tacking** procedure. - **Rachel (head nurse):** specifically thanked for helping a new client and rescue dog settle in. - **Yvonne (reception):** specifically thanked alongside clinical staff. - **Sean:** mentioned positively alongside other team members (role not stated). ## Reviews **5.0 stars from 342 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Urgent care and updates:** one owner reports arriving without an appointment with a very unwell dog and being treated immediately, including a **morning on an IV drip** and **hourly phone updates**. - **Procedures with aftercare:** spay surgery is mentioned with “excellent” aftercare; another review mentions **eye tacking** after an eye check. - **Handling nervous/difficult pets:** a reviewer with a “(sometimes) difficult cat” says staff handled the cat with particular care and attention to the cat’s needs. - **First-visit experience:** multiple reviews describe staff helping owners feel at ease when registering and attending early appointments with kittens. - **Practice environment and timing:** one review mentions a **modern waiting area** and appointments running **on time** with “no long waits.”

## Summary Rose Cottage Veterinary Centre describes itself on its website as an **independent veterinary practice**, and it appears set up for both routine care and higher-stakes cases, with facilities listed for **surgery, diagnostics, dental work, and in-house lab work**. Recent reviews include multiple examples of **urgent and out-of-hours care**, including a dog with a **closed pyometra** who was **stabilised overnight, monitored, and then operated on once safe**, and an **out-of-hours appointment** mentioned for another client. Owners also describe care across a wide range of animals, including **rats (mammary mass surgery)** and an **injured wild bird** that was treated **immediately and free of charge**. ## Services Based on the clinic website and recent reviews, services and capabilities mentioned include: - **Emergency / urgent care**, including **out-of-hours appointments**, **overnight stabilisation/monitoring**, and follow-through to surgery when stable (pyometra case described). - **Medical and surgical care**, with specific examples in reviews: - **Pyometra surgery** after stabilisation - **Mammary mass removal** in a rat, with post-op **painkillers and antibiotics** - **Acupuncture**, including acupuncture used to support a dog with **epilepsy** (as described by an owner). - **Preventative and routine care** listed on the website: - Puppy care, kitten care, rabbit care - Preventative health care, microchipping - Neutering - Nurse clinics, weight clinics, senior health screen - **Dermatology** (listed on the website). - **Exotic pets** (listed on the website; supported by a review describing surgery on a rat). - **Pet Health Plan** (listed on the website). - **Pet passports** and **insurance** support (listed on the website). - **Facilities/equipment** listed on the website: diagnostic aids, dental equipment, laboratory, kennels, dispensary, clinical examination and surgical facilities. - Structured clinic data also states it is a **veterinary nurse training facility**. ## Pricing - One owner said the total cost for a rat’s **mammary mass surgery plus painkillers and antibiotics** was “**world's lower than I anticipated**,” but no amount was given. - An injured **wild bird** was reportedly treated **without any charge**. ## People - **Joe** (vet, per reviews): mentioned for taking time to **explain things clearly** during a serious emergency, providing a **calm, reassuring manner** with a nervous/reactive dog during acupuncture visits, and for a **home visit for end-of-life care**, including helping with **pet funeral/cremation arrangements** (a provider named “Whitley Brook” is mentioned by the reviewer). - **Jen** (role not stated in reviews): described as **patient and helpful** with dogs, including one with **aggressive tendencies**, and also mentioned positively in an **out-of-hours appointment**. ## Reviews **4.6 stars from 561 reviews.** Themes below are drawn from the latest written reviews available to us. - **Emergency care with clear communication:** one detailed account describes a dog with **severe closed pyometra** being **stabilised overnight**, closely monitored, and then taken to surgery when safe, with explanations given “clearly” and “honestly.” - **Out-of-hours support:** owners mention being seen **out of hours**, including during a night-time emergency. - **Care for small/exotic animals:** a review describes successful **surgery on a rat** (mammary mass removal) with recovery going well. - **End-of-life support:** a review describes a **home visit** to make a pet’s final hours peaceful and help arranging aftercare. - **Occasional free treatment for wildlife:** one reviewer reports immediate help for an **injured wild bird** provided **at no charge**.

## Summary Movement Referrals: Independent Veterinary Specialists is an independent clinic located in Runcorn, Cheshire, England. The clinic focuses on orthopaedics and neurology, providing specialized services for cats and dogs. ## Services The clinic offers a range of services including orthopaedics, neurology, spinal surgery, and a teleconsultation service. ## Reviews The clinic has a 5.0-star rating based on 162 reviews. While the overall rating is very high, the latest written reviews reflect a mix of experiences, and the clinic may have additional reviews that contribute to this rating. - Several reviews highlight the clinic's excellent clinical skills and customer service. - Many clients appreciate the compassionate care provided to their pets during stressful situations. - The latest written reviews available are limited, so patterns are less clear.

## Summary Eye-Vet Ltd (also described on its website as **Eye Vet Referrals**) is a **dedicated veterinary ophthalmology referral practice** focused on eye injury and eye disease. The clinic states it offers **emergency and urgent referrals** with **appointments arranged after triage by ophthalmologists**, and it highlights **up-to-date ophthalmic equipment**. Recent reviews repeatedly mention **thorough eye check-ups**, **clear explanations without jargon**, and staff helping **nervous pets** stay settled during visits. ## Services - **Ophthalmology (eye) care for pets** (clinic describes itself as a dedicated ophthalmic practice). - **Ophthalmology services for small animals** (website). - **Emergency and urgent referrals**, with **triage by ophthalmologists** before an appointment is offered (website). - Species specifically mentioned by the clinic include **dogs, cats, rabbits, guinea pigs**, and “**other unusual animals**” (the website also lists examples such as **penguin** and **goose**). - Reviews reference treatment for **eye injury or eye disease**, and care for a dog that **lost sight** (no specific procedures are named in the reviews provided). ## People - **Andy (clinical lead)**: mentioned by name in multiple reviews. Owners describe having “complete confidence” in him, and one notes their **usually nervous dog** was comfortable with him. Another mentions he was **calm** and helped them through a worrying situation with **clear explanations**. - **Iona (surgeon)**: named in one review; the owner describes her as “amazing” and mentions she helps make visits positive (including giving treats). - **Darren (reception)**: named in multiple reviews for **reducing stress on arrival** and helping owners and pets feel **relaxed and supported**. - **Admin team**: one reviewer specifically praises help with **sorting insurance claims**, which they found a relief during a stressful time. ## Reviews **Google rating: 4.7 stars from 335 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Owners repeatedly mention **clear, easy-to-understand explanations** of eye problems and options. - Multiple reviews describe **thorough examinations** (including a “very thorough check up” for a cat). - Several note staff taking extra care to keep pets (including **nervous dogs**) comfortable during appointments. - Front-desk experience is a recurring theme: reviewers describe a **welcoming arrival** and staff who help lower stress. - Practical support is mentioned, including staff being “incredible” with **insurance paperwork/claims**.