Medivet New Ferry (Parkside Veterinary Surgery)

Medivet New Ferry (Parkside Veterinary Surgery) is part of the Medivet group. Based on the information available, the practice handles both routine care and serious cases, including surgery (a leg amputation is described after a road traffic accident) and dental procedures. The clinic also sits within Medivet’s wider overnight emergency set-up, with a stated nationwide overnight emergency consultation fee of £130 (for consultations between 7pm and 9am) at one of its 24-hour centres.

Review details show a mix: several owners describe thorough examinations, clear explanations and good handling of anxious pets during procedures, while one recent review raises serious concerns about anaesthetic dosing, documentation, and informed consent after a dog required CPR during induction.

Services

Services mentioned in the website summary and reviews include

•Overnight emergency consultations via Medivet 24-hour centres (website notes access to around-the-clock emergency care; overnight emergency consultation fee applies 7pm–9am).
•Surgery, including
•Leg amputation following a road traffic accident and infection (review mentions transfer in for an operation).
•Neutering/spay where early signs of pyometra were noted during the operation (review).
•Dental procedures (multiple dental treatments are mentioned in reviews).
•Pain relief and urgent assessment after trauma (review describes being seen straight away and given pain relief before transfer).
•Repeat prescriptions (a cat prescription was prepared quickly on request, per review).

Pricing

•£130 overnight emergency consultation fee (website states this is a nationwide price, applicable for consultations between 7pm and 9am, delivered at one of Medivet’s 24-hour centres).

People

•Dougie (vet; role implied in reviews): described as picking up an abdominal swelling at a routine check and recommending neutering due to pyometra risk; during surgery, early pyometra changes were reportedly found. Another owner describes a thorough exam for sudden ataxia and practical management advice (shorter walks, carrying on stairs/hills) that matched the eventual recovery.
•Marisa (clinician; role not explicitly stated): associated with dental work; described as gentle and patient, and as taking time to explain the procedure and answer questions.
•Ali (reception/admin; role not explicitly stated): mentioned as preparing a repeat prescription in under 20 minutes after a phone call.
•Reception team: described as friendly and welcoming (multiple reviews mention receptionists).

Reviews

Google rating: 4.4 stars from 62 reviews. “”

•Thorough clinical checks catching problems early: one owner credits a vet with noticing abdominal swelling at a routine check, leading to spay surgery where early pyometra signs were reportedly found.
•Surgery and serious case handling: one review describes urgent care after a cat was hit by a car (seen immediately, given pain relief, then transferred for an amputation that was described as life-saving due to infection).
•Clear explanations during procedures: dental work is described with the clinician explaining “everything thoroughly” and answering questions.
•Practical, conservative management advice: an episode of sudden ataxia was managed with examination, reassurance, and activity modification advice that the owner felt proved correct.
•Fast turnaround for repeat prescriptions: one owner reports a prescription ready within 20 minutes of calling.
•A serious recent complaint about anaesthesia and communication: one 1-star review alleges an unexpectedly high propofol dose for a very small dog, cardiac arrest requiring CPR, and concerns about incomplete records and lack of transparency/informed consent afterwards.

Reviews for Medivet New Ferry (Parkside Veterinary Surgery)

Note: Showing the 5 most recent Google reviews out of 62 we track in total. Recent reviews may not be representative of overall sentiment.

Sophie

in the last week

My dog suffered a cardiac arrest during induction of anaesthesia for a routine procedure and required CPR before she could be stabilised. She was pre-medicated prior to induction with(medetomidine and methadone) Accepted veterinary guidance indicates that pre-medicated dogs of her size would normally require a significantly reduced propofol dose, typically in the region of 2–4 mg/kg, given slowly to effect, with higher doses generally associated with un-premedicated patients. The dose used for my 1.88 kg dog was (8.5mg/kg) when later calculated, was substantially above what is usually expected under these standards. With no documented proof of titration. I was not informed beforehand that a dose of this level would be used, nor of the associated risks, and therefore did not feel I had given informed consent. After the incident, the event was later described to me as “breath holding”, despite resuscitation having been required. I was not provided with a clear explanation of how the dose was determined or titrated, and the clinical records supplied were incomplete. While I understand that complications can occur, the lack of transparency, documentation, and acknowledgement following such a serious event has left me distressed and with ongoing concerns about consent, risk management, and clinical governance at the practice.

Laura M-B

a month ago

Our cat got ran over a few weeks ago and was in a bad way. We rushed him to the nearest vets Medivet Bromborough, who aren’t our actual vets, but we wanted someone to see him ASAP. He was seen to straight away, given pain relief and then transferred to New Ferry for an operation as his leg was in such a bad way it needed amputating. His leg was already infected and had we found him later, it would have been too late. The staff in both clinics are all really kind and professional and genuinely love animals. Thank you for saving Harry’s life 💙

Tariq Bu-Haimed

5 months ago

All great service and love for all pets welfare

3 months ago

Key Noir

4 months ago

The staff here are wonderful. Friendly receptionists, and very caring, skilled veterinary surgeons. My 2 little dogs have been coming here for many years. Dougie practically saved my little girl - during a routine check up he noticed her abdomen was a little swollen and recommended neutering her as she is prone to pyometra with not having pups. During the op he noticed the early signs of pyometra had actually started! So im so happy he noticed that. My other dog has arthritis in his hip and a few years ago became completely ataxic all of a sudden. Dougie gave him a very thorough examination - reassured me that hes probably just overdone it - he recommended shorter walkies, carrying him up and hills/stairs. And he hit the nail on the head again! My boy returned to normal within a couple of weeks. You can tell he is a real animal lover, and his intuition is spot on. My dogs have also had multiple dental procedures here and have always been very well looked after. Today's dental work was carried out by Marisa, who was very gentle and patient with my dog and put us both at ease, she took the time to explain everything thoroughly and answer my questions. Thank you to all the staff for everything, I'll never go anywhere else 💗🙌🏻

6 months ago

Tom K

7 months ago

Always a brilliant service, staff cannot do enough to help. I regularly need a prescription for my cat, last time I called up Ali had my prescription ready in under 20 minutes. Cannot recommend enough.

kayleigh navarro

a year ago

Can’t thank this vet enough for how they have dealt with my dog boo. So friendly and put us at ease about everything. Always got out of their way and time every time we have a visit. All staff are amazing and care about your pet Thank you.

Joanna Jones

4 years ago

Amazing service given. I rang up the surgery about getting a appointment for my dog to get checked out. Although they were extremely busy they fitted me in within the hours. When I entered the surgery the staff were very welcoming and started chatting to me while I waited. When my dog was seen by the vet she was very knowledgeable and pleasant. You could tell that she cared about treating my dog in the best possible way.