Clinic Not Accepting Clients from VetsCompared
Medivet New Ferry (Parkside Veterinary Surgery) – Vets in Wirral
Clinic Overview
Medivet New Ferry (Parkside Veterinary Surgery) is part of the Medivet group in Wirral, Cheshire. The practice offers routine veterinary care alongside surgery, dental work, and management of more serious cases, with overnight emergencies handled through Medivet’s 24-hour centres rather than as a standard overnight service at this branch. Recent feedback is mixed overall: many owners describe kind, professional care, while a small number of complaints raise concerns about communication, billing, and anaesthetic management.
Services
- •Routine consultations and ongoing care: The practice sees dogs and cats for check-ups, follow-up advice, and general appointments, with several owners describing friendly, helpful interactions from the wider team.
- •Surgery and urgent case management: Services include routine procedures such as neutering, as well as more serious surgical care. Review examples include a cat being assessed quickly after a road traffic injury, given pain relief, and transferred for surgery at New Ferry, where a badly damaged leg was amputated.
- •Dental treatment: Multiple owners mention pets having dental procedures here, including one detailed review praising the calm handling and clear explanations around a dog’s treatment.
- •Assessment after sudden illness or injury: Reviews describe thorough examinations for problems including sudden ataxia and post-trauma pain, with practical management advice where conservative treatment was appropriate.
- •Repeat prescriptions: Owners also mention repeat medication being processed promptly, including one review describing a cat’s prescription being prepared within 20 minutes of a phone call.
- •Overnight emergency access: Out-of-hours emergency care is available through Medivet’s wider 24-hour network rather than as a usual overnight inpatient service at this site.
Pricing
A very limited amount of published pricing suggests the clinic may sit around average, but this is based on very few comparable services. One published fee previously noted for the wider Medivet set-up is a £130 overnight emergency consultation at a 24-hour centre. Review comments on cost are mixed, with most focusing on care rather than price, though one complaint describes charges for a consultation and urine testing as expensive.
People
- •Dougie: Praised for careful clinical judgement, including spotting abdominal swelling during a routine check and identifying early pyometra changes during surgery, as well as giving a thorough assessment and practical advice for a dog with sudden ataxia.
- •Marisa: Mentioned warmly in connection with dental treatment, with an owner describing her as gentle, patient, and clear in her explanations.
- •Ali: Credited by one owner with preparing a repeat prescription very quickly after a call.
- •Reception, nursing, and vet team: Reviews frequently praise the front-desk staff, nurses, and vets for being welcoming, caring, and helpful.
Reviews
Google rating: 4.4/5 from 66 reviews. Recent feedback shows a mixed but mostly positive picture.
- •Many owners praise the team’s warm, caring approach, especially the reception staff, nurses, and vets during routine visits and more stressful appointments.
- •Positive reviews highlight thorough care and clear explanations, including dental treatment, routine checks that picked up developing problems, and practical advice for mobility issues.
- •There are also examples of the practice handling urgent and serious cases, including rapid pain relief and surgical treatment after a cat was hit by a car.
- •A small number of negative reviews raise concerns about communication, billing, and transparency, including one complaint about urine-test charges and another about consent, documentation, and explanation after an anaesthetic complication.
