Medivet New Ferry (Parkside Veterinary Surgery)

Medivet New Ferry (Parkside Veterinary Surgery) is part of the Medivet group in Wirral, Cheshire. The practice offers routine care as well as more serious case management, including surgery and dental work, and it sits within Medivet’s wider overnight emergency set-up through 24-hour centres. Recent feedback is mixed overall, with several owners praising kind, thorough care and a couple of recent complaints raising concerns about communication, billing, and anaesthetic management.

Services

•Routine veterinary care and consultations: reviews describe routine check-ups, follow-up advice, and appointments for dogs and cats, with owners often mentioning friendly reception staff and clear explanations.
•Surgery and urgent case handling: the practice is associated with surgical care including neutering/spay and more serious procedures such as a leg amputation after a road traffic accident. One owner described a cat being seen quickly for trauma, given pain relief, and then transferred for surgery at New Ferry.
•Dental procedures: multiple reviews mention pets having dental treatment here, with one owner specifically praising a clinician for taking time to explain the procedure and keep both pet and owner at ease.
•Pain relief and assessment after injury or sudden illness: review examples include urgent assessment after trauma and a thorough examination for sudden ataxia, followed by practical management advice.
•Repeat prescriptions: one owner reports a cat prescription being prepared very quickly after a phone call.
•Overnight emergency access: Medivet’s overnight emergency care is handled through its 24-hour centres, rather than as a standard in-clinic overnight service at this branch.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. One published fee that stands out is the £130 overnight emergency consultation charge for consultations between 7pm and 9am at a Medivet 24-hour centre. Review feedback on cost is mixed: while most recent reviewers focus on care rather than fees, one recent complaint describes a consultation and urine test charge as expensive.

People

•Dougie: praised in reviews for spotting abdominal swelling during a routine check, recommending neutering because of pyometra risk, and giving a thorough examination and practical advice for a dog with sudden ataxia.
•Marisa: mentioned positively in connection with dental treatment, with an owner describing her as gentle, patient, and clear in her explanations.
•Ali: credited by one reviewer with preparing a repeat prescription in under 20 minutes.
•Reception team: several reviews describe the front-desk staff as friendly, welcoming, and helpful.

Reviews

Google rating: 4.4/5 from 64 reviews. Recent written feedback gives a mixed picture, with many positive comments alongside two notable complaints.

•Several owners praise the team for being kind, professional, and caring, especially in stressful situations and routine visits.
•Positive reviews highlight thorough examinations and good clinical judgement, including spotting early pyometra risk, managing a sudden mobility problem conservatively, and handling dental procedures with clear explanations.
•One review describes a serious trauma case in which a cat was seen quickly, given pain relief, and transferred for life-saving surgery.
•Two recent 1-star reviews raise concerns about communication and trust: one about anaesthetic dosing, documentation, and informed consent after a dog required CPR during induction, and another about a cat urinary case involving disagreement over testing, follow-up, and billing.

Reviews for Medivet New Ferry (Parkside Veterinary Surgery)

Note: Showing the 10 most recent Google reviews out of 64 we track in total. Recent reviews may not be representative of overall sentiment.

Ed Howden

2 months ago

magdalena dawidowicz

I rushed my cat into medivet new ferry after I noticed that he started tinkling around the kitchen and wouldn’t move. When we got to the vet she didn’t seem concerned at all said it’s stress related, gave him anti inflammatory meds and as we was leaving I asked shouldn’t we perhaps do urine test she said there’s no need and it’s not easy to collect sample from a cat anyway. She said you can try if you succeed just drop it off at the desk and will let you know. And that’s exactly what I did. After a few days I got an email saying there’s blood in his sample and suggested very in my opinion expensive cat food. After few weeks I got an email saying my details are being passed to debt collector as I didn’t pay almost £42 pounds for his urine sample!!!! As I was leaving vet I paid £160 for 10 minute visit just to be clear. Now I have to pay for imaginary dip stick urine test that I have no proof was ever done in the first place.Absolute ripoff this place.

Sophie

4 months ago

My dog suffered a cardiac arrest during induction of anaesthesia for a routine procedure and required CPR before she could be stabilised. She was pre-medicated prior to induction with(medetomidine and methadone) Accepted veterinary guidance indicates that pre-medicated dogs of her size would normally require a significantly reduced propofol dose, typically in the region of 2–4 mg/kg, given slowly to effect, with higher doses generally associated with un-premedicated patients. The dose used for my 1.88 kg dog was (8.5mg/kg) when later calculated, was substantially above what is usually expected under these standards. With no documented proof of titration. I was not informed beforehand that a dose of this level would be used, nor of the associated risks, and therefore did not feel I had given informed consent. After the incident, the event was later described to me as “breath holding”, despite resuscitation having been required. I was not provided with a clear explanation of how the dose was determined or titrated, and the clinical records supplied were incomplete. While I understand that complications can occur, the lack of transparency, documentation, and acknowledgement following such a serious event has left me distressed and with ongoing concerns about consent, risk management, and clinical governance at the practice.

Laura M-B

5 months ago

Our cat got ran over a few weeks ago and was in a bad way. We rushed him to the nearest vets Medivet Bromborough, who aren’t our actual vets, but we wanted someone to see him ASAP. He was seen to straight away, given pain relief and then transferred to New Ferry for an operation as his leg was in such a bad way it needed amputating. His leg was already infected and had we found him later, it would have been too late. The staff in both clinics are all really kind and professional and genuinely love animals. Thank you for saving Harry’s life 💙

Tariq Bu-Haimed

10 months ago

All great service and love for all pets welfare

Key Noir

The staff here are wonderful. Friendly receptionists, and very caring, skilled veterinary surgeons. My 2 little dogs have been coming here for many years. Dougie practically saved my little girl - during a routine check up he noticed her abdomen was a little swollen and recommended neutering her as she is prone to pyometra with not having pups. During the op he noticed the early signs of pyometra had actually started! So im so happy he noticed that. My other dog has arthritis in his hip and a few years ago became completely ataxic all of a sudden. Dougie gave him a very thorough examination - reassured me that hes probably just overdone it - he recommended shorter walkies, carrying him up and hills/stairs. And he hit the nail on the head again! My boy returned to normal within a couple of weeks. You can tell he is a real animal lover, and his intuition is spot on. My dogs have also had multiple dental procedures here and have always been very well looked after. Today's dental work was carried out by Marisa, who was very gentle and patient with my dog and put us both at ease, she took the time to explain everything thoroughly and answer my questions. Thank you to all the staff for everything, I'll never go anywhere else 💗🙌🏻

Tom K

11 months ago

Always a brilliant service, staff cannot do enough to help. I regularly need a prescription for my cat, last time I called up Ali had my prescription ready in under 20 minutes. Cannot recommend enough.