Broadway Veterinary Surgery

- The most consistent theme is a warm, friendly manner from both reception and clinical staff, with several owners saying the team makes them feel their pets are in safe hands. - Reviews regularly praise calm, gentle handling of animals, including cats, dogs and a greyhound with serious illness. - Owners often mention clear communication and a thorough approach, with vets taking time to explain what is happening rather than rushing appointments.

Services

•Consultations and routine examinations: routine appointments are a core part of the service, with clients often describing vets as thorough, gentle and reassuring during check-ups for dogs and cats.
•Surgery and aftercare: surgical treatment is offered, with praise for clear explanations before procedures and strong follow-up afterwards.
•Out-of-hours emergency care: emergency cover is available for registered clients.
•Treatment for specific medical problems: reviews mention successful care for issues including an eye ulcer in a puppy and calm, prompt attention when a pet was in pain.
•End-of-life care: compassionate euthanasia support is available, and recent feedback again speaks warmly about the care shown to owners and pets at very difficult times.
•General day-to-day support: reviewers also mention a clean surgery, friendly reception staff, and appointments that feel unhurried and informative.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews do not show a strong theme of pricing complaints; one recent owner commented that veterinary care is generally expensive now, but felt the monthly subscription plan they use was a good option.

People

•Sam (vet): recently praised for being calm, gentle and having a wonderful way with animals.
•Fiona (receptionist): highlighted for being kind, understanding and helpful with timings and directions.
•Louise and Sue: thanked for supportive care during a puppy’s eye-ulcer treatment.
•Anna, Charlie and Ashleen: named for caring, professional support around a puppy’s surgery, including clear explanations and excellent aftercare.
•Wider team: many clients describe the staff and vets as friendly, welcoming, empathetic and professional.

Reviews

4.8 stars from 89 Google reviews. Recent feedback is very positive overall.

•The most consistent theme is a warm, friendly manner from both reception and clinical staff, with several owners saying the team makes them feel their pets are in safe hands.
•Reviews regularly praise calm, gentle handling of animals, including cats, dogs and a greyhound with serious illness.
•Owners often mention clear communication and a thorough approach, with vets taking time to explain what is happening rather than rushing appointments.
•Compassion around difficult moments stands out strongly, including sensitive end-of-life care, while one older negative review raised concerns about records and communication.

Reviews for Broadway Veterinary Surgery

No VetsCompared reviews yet

Reviews from pet owners who enquired with Broadway Veterinary Surgery through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 89 we track in total. Recent reviews may not be representative of overall sentiment.

david hughes

1 month ago

mandie quarless

2 months ago

Im utterly thrilled with these vets!! The ladies are bloody marvellous.. Note every single detail, feel like my animals are in the very best hands.. Thank you

Deb Murph

Went here with my greyhound who was diagnosed with osteosarcoma they were amazing, unfortunately he had to go over rainbow bridge & they were caring and compassionate. We now attend with our 12 wk whippet & again had great experience. Team friendly welcoming & easy to get to happy to keep using them 😊 vets are expensive now so I pay the monthly subscription which at moment seems good plan.

Peter Kenny

3 months ago

Helpful friendly and caring staff. Super gentle with our Freddie, his pain was seen and reacted to calmly and gently. Sam, the Vet, has a wonderful way with the animals.

Marion Armstrong

Excellent vet …. Great interpersonal skills & lovely with my cats!

Melanie Eckert

7 months ago

All the staff and vets are so friendly and kind to both our pets.

Simon Anderson

8 months ago

A friendly, intimate style of vets in Heswall town centre. Part of a bigger group but you get none of that clinical, more corporate vibe that you’d possibly get at a larger practice. The staff are so friendly from the front desk through to the vets themselves and my experiences there have left me with a sense of a relaxed but purposeful professionalism from the team. My 4 year old Frenchie, whilst always shaking like a jelly on my lap when we’re waiting in the reception area, also wants to express her gratitude! 😃

Denice James

Surgery was clean, All the staff are friendly and welcoming. My cat was treated wonderful and I will continue using this surgery.🙂

Mary-Anne Horsfall

1 year ago

Fitted us in on the day after a bank holiday weekend as non registered and on holiday. Really accommodating with timings and directions etc. super friendly receptionist Fiona, who was very kind and understanding, as was the vet who was knowledgeable and reassuring. Left feeling confident we were well informed. We had to wait a little to see the vet but that is because he takes time to talk to his clients and is thorough.