Broadway Veterinary Surgery

Broadway Veterinary Surgery says it has been looking after pets for over 30 years and offers an out‑of‑hours emergency service for registered clients. It’s also listed as a veterinary nurse training facility. Recent reviews most often describe: being fitted in the same day (including as a non‑registered visitor), clinicians who take time to explain findings and options (even if that means a wait), and attentive support around surgery and end‑of‑life appointments.

Services

•Out‑of‑hours emergency care for registered clients (as stated by the practice).
•Consultations and examinations (e.g., a kitten check-up described as thorough and attentive).
•Eye problems treatment (an eye ulcer in a puppy was treated and resolved, per a reviewer).
•Surgery (a puppy surgery is described, including detailed explanations and strong aftercare).
•Euthanasia/end‑of‑life care (a reviewer mentions being given time alone with their pet).

People

•Fiona (receptionist): mentioned as kind and understanding, and helpful with accommodating timing.
•Louise: credited with helping manage a puppy’s eye ulcer, described as supportive during a stressful situation.
•Sue: also thanked for support during the same eye‑ulcer case.
•Anna, Charlie, Ashleen: named for care around a puppy’s surgery, including explaining “every detail” and providing strong aftercare.
•Unnamed vet (from a recent review): described as knowledgeable and reassuring, taking time to talk through the appointment (with the trade‑off of a short wait).

Reviews

4.8 stars from 81 reviews. - Access and flexibility: one reviewer says they were fitted in the same day despite not being registered.

•Time spent and explanations: multiple comments about being kept well informed; one notes waiting a little because the vet was thorough and talked things through.
•Support during difficult moments: one review highlights being given private time with their pet during euthanasia.
•Clinical examples mentioned: successful treatment of a puppy’s eye ulcer; detailed surgical care with follow‑up/aftercare.
•Administrative concern (conflicting feedback): one reviewer reports problems with basic clinical record‑keeping and dissatisfaction with the practice manager communicating only by email.

Reviews for Broadway Veterinary Surgery

Note: Showing the 5 most recent Google reviews out of 81 we track in total. Recent reviews may not be representative of overall sentiment.

Mary-Anne Horsfall

7 months ago

Fitted us in on the day after a bank holiday weekend as non registered and on holiday. Really accommodating with timings and directions etc. super friendly receptionist Fiona, who was very kind and understanding, as was the vet who was knowledgeable and reassuring. Left feeling confident we were well informed. We had to wait a little to see the vet but that is because he takes time to talk to his clients and is thorough.

5 months ago

Sarah Wyles

2 years ago

Adrian Mercer

Incompetent in terms of maintaining basic clinical records and responding to requests. Practice manager apparently unable to speak to me to rectify the problems as she doesn't speak to customers, only emails them

Adrian Jones

Good staff who are empathetic

Cathy Johnston

Always a pleasant visit for my dog to broadway vets

Lucy Jayne

Louise was amazing with our pug puppy who had an eye ulcer. She was so helpful and supportive as we were so worried. Thankfully, he’s all better now! Thanks Louise :-) Sue was also amazing with him. Thank you Sue!

beth h

I would just like to say the biggest thankyou to Anna, Charlie and Ashleen for the amazing care and attention they gave my puppy negan during his surgery. They were all really kind and understanding with my anxiety around his surgery and put me at ease. They are all so caring and professional and every detail of his surgery was explained. The aftercare was exceptional also. I would highly recommend this vets practice to anyone.

Matt

Broadway Vets in Heswall provided outstanding care for my kitten! The staff was friendly and knowledgeable, making us feel welcome from the moment we arrived. The veterinarians were attentive and thorough during the examination, ensuring my kitten's comfort. The clinic was clean and well-maintained, creating a calming environment. I highly recommend Broadway Vets for their exceptional service and dedication to the well-being of animals.

Tom Fenna

Professional and caring. They gave me plenty of time alone with my pup when he had to be put to sleep. I'm incredibly grateful for their time and for how they handled the situation.