Medivet Heswall

Medivet Heswall is part of the Medivet group. The practice appears set up for routine appointments (15‑minute consultations and nurse clinics) alongside access to advanced diagnostics and treatment options listed on its website (including CT, MRI, endoscopy, orthopaedic theatre, laser surgery, and intensive care). In the latest reviews, owners repeatedly describe staff taking extra steps in difficult situations—such as arranging a home visit quickly when a dog deteriorated sooner than expected, and pre‑arranging to wait outside before bringing in a nervous rescue dog to reduce stress. Reviews also mention the practice taking in injured wild birds (e.g., seagull, pigeon) and arranging onward rehabilitation.

Services

From the clinic website and recent reviews, services mentioned include

• •Consultations and clinics: 15‑minute consultations; nurse clinics
• •Diagnostics and imaging: in‑house laboratory, X‑rays, ultrasound, ECG; CT imaging and MRI scans (listed)
• •Procedures and hospital care (listed): dentistry, endoscopy, laser surgery, orthopaedic theatre, 24‑hour intensive care
• •Home visits: home visits are listed and also described in reviews (a vet visit at home for end‑of‑life care was brought forward at short notice)
• •Pet travel paperwork: Animal Health Certificate (for pet travel) is listed
• •Blood products: vet blood supplies (listed)
• •Cats and dogs: species specifically listed on the website
• •Out-of-hours care: provided by Medivet 24 Hour Alder, with free phone assessments and a £130 consult fee (as stated on the website)
• •Veterinary Nurse Training: listed in the structured clinic data as a Veterinary Nurse Training facility

Pricing

• •Out-of-hours consult fee: £130 at Medivet 24 Hour Alder (website), with free phone assessments.

People

• •Luke (vet): mentioned in a review for handling a very nervous rescue dog calmly. The owner described a pre‑arranged plan to wait outside, with Luke coming out and bringing them through when ready, and completing required checks without the dog becoming distressed.
• •Reception team: one owner specifically notes the receptionist “looked after us very well” during an anxious first visit with a nervous dog.

Reviews

Google rating: 4.8 stars from 146 reviews. “”

• •Support for anxious pets and stress-reducing logistics: an owner describes waiting outside as arranged and being brought in when the vet was ready, which helped a nervous rescue dog stay calm during checks.
• •Home visit and end-of-life care: one review describes the team rearranging appointments to reach a family at home within the hour, being gentle, and not rushing goodbyes even with other clients waiting.
• •Help with injured wildlife: multiple reviews mention the practice accepting injured birds (including a seagull and a pigeon) and, in one case, giving pain relief, checking the bird, and arranging transfer to rehabilitation partners.
• •Clinic experience trade-offs: one reviewer notes you’re “unlikely to be seen on time” and describes the waiting area as comfortable but not “swanky.”
• •Mixed signal present: among the latest reviews there is one 1‑star post that does not describe what went wrong (“Mmmm Sharon Williams , what can I say...”), so the specific issue isn’t clear from the text provided.